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Desktop (Mac)

Discuss Spotify for Mac

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Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2690 Views
  • 1 replies
  • 0 likes
  • 2690 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5138 Views
  • 1 replies
  • 0 likes
  • 5138 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3688 Views
  • 1 replies
  • 3 likes
  • 3688 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 39666 Views
  • 19 replies
  • 1 likes
  • music stops
  • 39666 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165508 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165508 Views
  • 0 replies
  • 35 likes

Solved!! Playlist has mysteriously disappeared!

Guys! I had a really good playlist with about 300 hand-picked songs that took me several months to build, and it's gone. It's just GONE. I did NOT delete this.

  • Gig Goer
  • Guys! I had a really good playlist with about 300 hand-picked songs that took me several months to build, and it's gone. It's just GONE. I did NOT delete this.
  • chaddjohnson
  • Gig Goer
  • 434 Views
  • 2 replies
  • 0 likes
  • Mac
  • 434 Views
  • 2 replies
  • 0 likes

Solved!! Ability to Delete Radio Stations

I know I've set the cache size on a previous version of spotify on the mac, and this article confirms the feature exists:http://www.maketecheasier.com/clear-spotify-cache/ However, I can no longer find the option to change the cache size in the prefe...

  • Visitor
  • I know I've set the cache size on a previous version of spotify on the mac, and this article confirms the feature exists: http://www.maketecheasier.com/clear-spotify-cache/   However, I can n...
  • MattSuda
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • Mac
  • 447 Views
  • 1 replies
  • 0 likes

Add to Playlist from Album - Track order randomised

I have noticed this happening in the last 2 weeks or so. Every time I create a playlist (or add to an existing playlist) an entire album by highlighting them all, the tracks would get added into the playlist, however the song order would get complete...

  • Casual Listener
  • I have noticed this happening in the last 2 weeks or so. Every time I create a playlist (or add to an existing playlist) an entire album by highlighting them all, the tracks would get added into the ...
  • arimbun
  • Casual Listener
  • 833 Views
  • 3 replies
  • 0 likes
  • Mac
  • 833 Views
  • 3 replies
  • 0 likes

Play queue is totally messed up

Ever since I updated to the latest Spotify (I use the beta one if this makes a difference - funnily enough, I had to switch to it because of another play queue problem) I can no longer remove tracks from my play queue, add songs to it, or rearrange t...

  • Regular
  • Ever since I updated to the latest Spotify (I use the beta one if this makes a difference - funnily enough, I had to switch to it because of another play queue problem) I can no longer remove tracks ...
  • 1401 Views
  • 0 replies
  • 0 likes
  • Mac
  • 1401 Views
  • 0 replies
  • 0 likes

Playlist Followers Showing Zero

When I look at Spotify on my desktop and on my IPhone, it shows that I have no followers on any of my playlists but the playlists still show up on someone else's profile under "public playlists". Is this a glitch or did they unfollow my playlists and...

  • Casual Listener
  • When I look at Spotify on my desktop and on my IPhone, it shows that I have no followers on any of my playlists but the playlists still show up on someone else's profile under "public playlists".&n...
  • 335 Views
  • 0 replies
  • 0 likes
  • Mac
  • 335 Views
  • 0 replies
  • 0 likes

Solved!! How to filter a playlist on Mac?

I love many of the playlists that Spotify and others make. And they update them which is even better. I also love Artist Radio and many other ways to get a great music selection. However, occasionally I hear songs and artists that I don't like and so...

  • Casual Listener
  • I love many of the playlists that Spotify and others make. And they update them which is even better. I also love Artist Radio and many other ways to get a great music selection.    ...
  • MattSuda
  • Spotify Star
  • 1087 Views
  • 3 replies
  • 0 likes
  • Mac
  • 1087 Views
  • 3 replies
  • 0 likes

Solved!! Desktop songs now unavailable?

Hello hello, Recently I've found that a lot of my desktop downloaded songs are no longer available for me to listen to on my desktop or mobile Spotify. These songs were never available on Spotify albums since they were unknown songs (they're fanmade ...

  • Casual Listener
  • Hello hello, Recently I've found that a lot of my desktop downloaded songs are no longer available for me to listen to on my desktop or mobile Spotify. These songs were never available on Spotify alb...
  • PocketWatches
  • Casual Listener
  • 718 Views
  • 3 replies
  • 0 likes
  • Mac
  • 718 Views
  • 3 replies
  • 0 likes

Solved!! Transfer Local Files folder and their position in playlists from old Mac to new Mac

Hi, Is there any way I can transfer my "Local Files" folder in Spotify from my old Mac to my new one I bought yesterday? I haven't installed spotify on the new one yet, but if I do, I know that all my playlists will be synced. The songs that are avai...

  • Casual Listener
  • Hi,   Is there any way I can transfer my "Local Files" folder in Spotify from my old Mac to my new one I bought yesterday? I haven't installed spotify on the new one yet, but if I do...
  • Soundofus
  • Spotify Star
  • 669 Views
  • 3 replies
  • 0 likes
  • Mac
  • 669 Views
  • 3 replies
  • 0 likes

Nine Inch Nails - Year Zero - Only playing 1/3rd of each song.... :(

Hi hopefully you can fix this, its only playing about 1/3rd of each song then it goes to the next song....

  • Casual Listener
  • Hi hopefully you can fix this, its only playing about 1/3rd of each song then it goes to the next song.... 
  • Jellyboots
  • Casual Listener
  • 258 Views
  • 1 replies
  • 0 likes
  • Mac
  • 258 Views
  • 1 replies
  • 0 likes

Solved!! Search for song in playlist does not work on Mac anymore

After updating spotify I can not search for songs in my playlist anymore. Please fix it! CTRL+F or CMD+F does not do anything.

  • Newbie
  • After updating spotify I can not search for songs in my playlist anymore. Please fix it! CTRL+F or CMD+F does not do anything.
  • user-removed
  • Not applicable
  • 744 Views
  • 3 replies
  • 0 likes
  • Mac
  • 744 Views
  • 3 replies
  • 0 likes

Bug: Negative track count in Local files

When I switch between playlists and local files the local files sometimes get a ngetive count. I have seen -5, -6 and -1 so far, depending on which playlist I was on previously. I have ecxactly one local track.

negative.png
  • Newbie
  • When I switch between playlists and local files the local files sometimes get a ngetive count. I have seen -5, -6 and -1 so far, depending on which playlist I was on previously. I have ecxactly one l...
  • 231 Views
  • 0 replies
  • 0 likes
  • Mac
  • 231 Views
  • 0 replies
  • 0 likes

Issue with local file / file could not found

I seem to have this issue recently where files seem to be not able to be played on Spotify. I have spotify premium account and never had this issue until recent update. I have tried to change the preference of the local source and make sure the folde...

  • Newbie
  • I seem to have this issue recently where files seem to be not able to be played on Spotify. I have spotify premium account and never had this issue until recent update.   I have tried to chang...
  • 279 Views
  • 0 replies
  • 0 likes
  • Mac
  • 279 Views
  • 0 replies
  • 0 likes

Spotify playlist don't stay synced iphone 5

Hello, My playlists will not stay synced on iphone 5. I have removed devices, reinstalled the app, etc. I have been reading about resetting the router. I have an Apple Time Capsule I am using with my Imac to sync playlists. I read it does not support...

  • Casual Listener
  • Hello,  My playlists will not stay synced on iphone 5. I have removed devices, reinstalled the app, etc. I have been reading about resetting the router. I have an Apple Time Capsule I am using ...
  • 353 Views
  • 0 replies
  • 0 likes
  • Mac
  • 353 Views
  • 0 replies
  • 0 likes

Spotify opens "www.axe.com" Website constantly.

Hello, a few days ago Spotify started opening the website "axe.xom" on Safari (OSX 10.10) after an ad of AXE was shown in the program and continues to open the website constantly when it is running in the backgound. This is really annoying.Others hav...

  • Newbie
  • Hello,   a few days ago Spotify started opening the website "axe.xom" on Safari (OSX 10.10) after an ad of AXE was shown in the program and continues to open the website constantly when it is ...
  • Erkan_Yılmaz
  • Community Legend
  • 1227 Views
  • 1 replies
  • 0 likes
  • Mac
  • 1227 Views
  • 1 replies
  • 0 likes

Wrong order in play queue

Dropping in whole albums in play queue gives them the wrong order. I've seen this behaviour before, but wanted to note it here. What I did was to drop the whole new album from Kendrick Lamar into the play queue. And no matter how I do it (right click...

  • Casual Listener
  • Dropping in whole albums in play queue gives them the wrong order.   I've seen this behaviour before, but wanted to note it here.   What I did was to drop the whole new album ...
  • gsw615
  • Newbie
  • 1181 Views
  • 5 replies
  • 0 likes
  • Mac
  • 1181 Views
  • 5 replies
  • 0 likes

Solved!! Matt Suda, you seem pretty helpful.. any suggestions on Spotify alternatives?

Seriously though, what are some GOOD apps similar to Spotify? I'm tired of paying you guys to bug test this **bleep** for the moron in charge of updates.

  • Music Fan
  • Seriously though, what are some GOOD apps similar to Spotify? I'm tired of paying you guys to bug test this **bleep** for the moron in charge of updates.
  • Grazzt
  • Roadie
  • 1233 Views
  • 8 replies
  • 1 likes
  • Mac
  • 1233 Views
  • 8 replies
  • 1 likes

New update cuts off Song, Artist, Album

The newest update truncates all fields in browsing and in playlists, this is a terrible idea. I use spotify nearly exclusively for classical music and the new view makes differentiating different movements of a piece impossible. If there's no solutio...

  • Visitor
  • The newest update truncates all fields in browsing and in playlists, this is a terrible idea. I use spotify nearly exclusively for classical music and the new view makes differentiating different mov...
  • LosingThisUser
  • Music Fan
  • 378 Views
  • 2 replies
  • 0 likes
  • Mac
  • 378 Views
  • 2 replies
  • 0 likes

Solved!! Notifications not working OS X Yosemite

Since for a week, my notifications in the app not working, just click the bell icon, and the screen only shows...the "wave waiting"...but never shows the notifications

  • Casual Listener
  • Since for a week, my notifications in the app not working, just click the bell icon, and the screen only shows...the "wave waiting"...but never shows the notifications
  • MattSuda
  • Spotify Star
  • 950 Views
  • 3 replies
  • 0 likes
  • Mac
  • 950 Views
  • 3 replies
  • 0 likes

Solved!! Import Ivy converted playlist

I have converted my Grooveshark playlist using Ivy. The playlist text file looks like this: ....spotify:track:0RTjFVHvqjTdpX2NawwyXI.... The instruction says that I can copy the list and paste it into any Spotify playlist.However, unless I'm missing ...

  • Newbie
  • I have converted my Grooveshark playlist using Ivy.  The playlist text file looks like this:   .... spotify:track:0RTjFVHvqjTdpX2NawwyXI ....   The instruction says that I can c...
  • MattSuda
  • Spotify Star
  • 895 Views
  • 1 replies
  • 0 likes
  • Mac
  • 895 Views
  • 1 replies
  • 0 likes

Solved!! Friend feed not listing previously played songs

Am I missing something or does Spotify only show you your friend's last played song instead of listing every song they recently listened to? For example, now it shows what they're currently listening to, which is nice and all, but it doesn't show wha...

  • Visitor
  • Am I missing something or does Spotify only show you your friend's last played song instead of listing every song they recently listened to?   For example, now it shows what they're currently ...
  • MattSuda
  • Spotify Star
  • 1555 Views
  • 1 replies
  • 0 likes
  • Mac
  • 1555 Views
  • 1 replies
  • 0 likes