Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
1549 Views
1 replies
0 likes

1549 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
3900 Views
1 replies
0 likes

3900 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3152 Views
1 replies
3 likes

3152 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
38326 Views
19 replies
1 likes
music stops

38326 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
164840 Views
0 replies
35 likes
Mac

164840 Views
0 replies
35 likes

Superuser Contribution Desktop app impossible to be used

Hi. I have the Premium Family plan and I am using the Spotify on a late 2013 iMac. It turns out it is simply impossible to count on the app. Sometimes is goes black, sometimes the search doesn't work, sometimes the music stops playing all of a sudden...

siaines
Visitor
Hi. I have the Premium Family plan and I am using the Spotify on a late 2013 iMac. It turns out it is simply impossible to count on the app. Sometimes is goes black, sometimes the search doe...
2020-10-05 7:38:16 PM
2020-10-12 12:11:47 PM
Ivan
Spotify Legend
536 Views
1 replies
0 likes

536 Views
1 replies
0 likes

Superuser Contribution Spotify WILL NOT Stop Showing Local Files, Even After Disabling & Deleting local-files.bnk

Device16" MacBook Pro (Late 2019)Operating SystemmacOS Catalina 10.15.4 (19E287) No matter what I try, my Spotify desktop app (version 1.1.32.618.gda5638a6) will not stop showing & scanning for local files.I have already turned off local files in set...

localfiles
Casual Listener
Device 16" MacBook Pro (Late 2019) Operating System macOS Catalina 10.15.4 (19E287) No matter what I try, my Spotify desktop app (version 1.1.32.618.gda5638a6) will not stop sho...
2020-05-17 2:22:15 AM
2020-10-12 11:27:00 AM
user-removed
Not applicable
3798 Views
18 replies
1 likes
desktop app
local files
Mac

3798 Views
18 replies
1 likes

Change artist's album view to be just covers instead of listed songs

PlanPremiumCountryUKOperating System(iOS 10) My Question or IssueSo when you click on an artists profile and look at their albums its a long list of them and you have to scroll through every song on each album to get to the next album. For a week or ...

ggggg61
Newbie
Plan Premium Country UK Operating System (iOS 10) My Question or Issue So when you click on an artists profile and look at their albums its a long list of them and you have to ...
2019-07-27 3:45:33 AM
2020-10-12 1:17:06 AM
Siderealbeast
Visitor
3699 Views
2 replies
1 likes

3699 Views
2 replies
1 likes

Superuser Contribution Podcasts not loading on webplayer

PlanFreeCountryUS Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(Catalina 10.15.6) When trying to choose to play any podcast on the web player in both firefox and chrome, the area where the episodes list should be is blank....

PDDollars
Newbie
Plan Free Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (Catalina 10.15.6) When trying to choose to play any podcast on the web player...
2020-09-10 6:46:28 PM
2020-10-10 9:28:49 AM
Elena
Moderator
1711 Views
2 replies
4 likes

1711 Views
2 replies
4 likes

Superuser Contribution Error Code: accesspoint:39 on Mac

PremiumCanada DeviceMacBook Pro (15-inch, 2017)Operating SystemCatalina 10.15.6 (19G2021) My Question or IssueI keep getting Error 39 when trying to log in via email and password, or when trying to connect via Facebook. I have tried all of the below ...

ibsappiah
Visitor
Premium Canada Device MacBook Pro (15-inch, 2017) Operating System Catalina 10.15.6 (19G2021) My Question or Issue I keep getting Error 39 when trying to log in...
2020-09-10 8:59:32 PM
2020-10-10 9:25:22 AM
Elena
Moderator
1328 Views
1 replies
1 likes
39
Mac

1328 Views
1 replies
1 likes

I can't edit my playlist on desktop.

I have Spotify Premium and I recently downloaded the desktop app, because I've heard that you need to use the desktop version in order to edit playlist covers and descriptions. When I click "edit playlist" which is what the directions I found online ...

genderqueer_emo
Casual Listener
I have Spotify Premium and I recently downloaded the desktop app, because I've heard that you need to use the desktop version in order to edit playlist covers and descriptions. When I ...
2020-10-08 2:57:38 AM
2020-10-10 1:18:42 AM
Billy-J
Spotify Star
925 Views
4 replies
0 likes

925 Views
4 replies
0 likes

Superuser Contribution Playlists say they are downloaded but aren't

Hi folks! I just got a new Macbook Air, redownloaded Spotify (I have premium) and tried to download all my old playlists. They are downloaded on my phone, and I can play the songs on there, but unfortunately I can't get them to play on my computer. M...

Aflorack
Casual Listener
Hi folks! I just got a new Macbook Air, redownloaded Spotify (I have premium) and tried to download all my old playlists. They are downloaded on my phone, and I can play the songs on there, but unfor...
2020-09-01 7:51:39 PM
2020-10-09 8:27:47 AM
Ivan
Spotify Legend
1660 Views
3 replies
0 likes

1660 Views
3 replies
0 likes

Solved!! My Jpg Cover Image Is Invalid?

Hi, okay soooo im trying to put a (900x900 pixel) cover image on my playlist (i dont have explicit artist permission to use it so im keeping it secret/for my own personal enjoyment until i do) and it was originally a png, but i duplicated the image a...

Screen Shot 2019-02-02 at 3.57.44 PM.png

Synthetica
Casual Listener
...t this screenshot i took of the message it gives me: so im extremely confused because its never told me this before? i tried making the playlist public to see if it would let me update the c...
2019-02-03 1:26:36 AM
2020-10-08 8:38:51 AM
Delilah_Byrd
Visitor
7793 Views
3 replies
0 likes
Cover Images
Desktop Mac
Images
Mac Desktop App
Troubleshooting

7793 Views
3 replies
0 likes

Solved!! Play Queue: History says Empty

PlanPremiumCountryUSA Device(OnePlus 5T running Android 8.1.0, Mac OS 10.13.6 Desktop) EDIT/SOLVED: Uninstalled/Reinstalled desktop app. My Question or Issue My history of the last 50 songs played is empty on my Desktop app. Last week I listened to m...

Socalrooster
Casual Listener
Plan Premium Country USA Device (OnePlus 5T running Android 8.1.0, Mac OS 10.13.6 Desktop) EDIT/SOLVED: Uninstalled/Reinstalled desktop app. My Question or Issu...
2019-01-22 11:47:42 PM
2020-10-08 2:45:14 AM
Socalrooster
Casual Listener
2523 Views
2 replies
5 likes

2523 Views
2 replies
5 likes

Superuser Contribution PC -> Mac = liked songs are not synced

PlanPremiumCountryRussiaDevice(Desktop PC, iMac, iPhone)Operating System(Windows 10, Mac OS Catalina, iOs 13) Hello!If I only use my iPhone and iMac, then everything synchronizes perfectly in both directions.If I only use my iPhone and PC, then every...

evanfyor
Casual Listener
Plan Premium Country Russia Device (Desktop PC, iMac, iPhone) Operating System (Windows 10, Mac OS Catalina, iOs 13) Hello! If I only use my iPhone and iMac, then everything synchron...
2020-09-08 1:48:15 PM
2020-10-07 6:34:49 PM
Elena
Moderator
490 Views
1 replies
0 likes

490 Views
1 replies
0 likes

Superuser Contribution Fixed connection for Spotify Connect

Hi,I wonder if it’s possible to set a fixed connection for Spotify Connect.For example, when I power on my preamplifier, the last used source always is ‘preselected’.It would be nice too, if the last used Spotify Connect device is like ‘default’ when...

tralletonetroll
Newbie
Hi, I wonder if it’s possible to set a fixed connection for Spotify Connect. For example, when I power on my preamplifier, the last used source always is ‘preselected’. It would be nice too, if th...
2020-09-08 2:02:34 AM
2020-10-07 5:58:09 PM
Xenia
Moderator
393 Views
1 replies
0 likes

393 Views
1 replies
0 likes

Progress bar time wrong when playing, but not when paused

PlanPremiumCountryUKDeviceMacbook Pro mid 2014Operating SystemmacOS Catalina My Question or IssuePlaying a song on my Spotify on my iPhone, the time on the desktop app does not match up while the song is playing, but when it is paused it is correct. ...

MattKefford
Casual Listener
Plan Premium Country UK Device Macbook Pro mid 2014 Operating System macOS Catalina My Question or Issue Playing a song on my Spotify on my iPhone, the time on the desktop app does n...
2020-10-04 1:07:03 PM
2020-10-05 3:15:15 AM
Billy-J
Spotify Star
527 Views
1 replies
0 likes

527 Views
1 replies
0 likes

Superuser Contribution Update for June 13th - Scrolling saved playlists made more annoying!

PlanPremiumCountryUnited StatesDeviceMacbook Air Mid-2013)Operating SystemMacOS High Sierra My Question or IssueI just got the new update for today, and the scrolling on the left now is made more annoying and rather inconvenient, as Home, Browse, and...

Cloud1
Gig Goer
Plan Premium Country United States Device Macbook Air Mid-2013) Operating System MacOS High Sierra My Question or Issue I just got the new update for today, and the scrolling on the ...
2019-06-14 6:02:50 AM
2020-10-03 5:11:26 PM
izreor
Casual Listener
4649 Views
17 replies
5 likes

4649 Views
17 replies
5 likes

Superuser Contribution Getting ads even after the "watch this ad to get 30 mins ad free"

PlanFreeUnited Kingdom DeviceMacbook Pro 2019Operating SystemCatalina My Question or IssueI listen to Spotify both on my way to the office and while working. As I enter the office, my phone (Android) plays one of those "listen to this ad to receive 3...

NotOnFire
Visitor
Plan Free United Kingdom Device Macbook Pro 2019 Operating System Catalina My Question or Issue I listen to Spotify both on my way to the office and while working. As I enter ...
2020-09-03 4:00:38 PM
2020-09-30 8:13:31 PM
Xenia
Moderator
545 Views
1 replies
0 likes

545 Views
1 replies
0 likes

Superuser Contribution Song duration in album and now playing view do not match

Plan: Family PremiumCountry: USA DeviceMacbook Pro 16" 2020Operating SystemOSX Catalina 10.15.6 My Question or Issue See title.Steps to repro:1. Open "Hoodie Allen" artist page2. Scroll down to "People Keep Talking" album3. Play "The Real Thing"4. Al...

tbhovanec
Casual Listener
Plan: Family Premium Country: USA Device Macbook Pro 16" 2020 Operating System OSX Catalina 10.15.6 My Question or Issue See title. Steps to repro: 1. Open "Ho...
2020-09-01 12:49:05 AM
2020-09-30 5:35:44 PM
Katerina
Spotify Legend
562 Views
1 replies
0 likes

562 Views
1 replies
0 likes

Solved!! Unable to install on mac

Family premium planCountry: Australia DeviceMacbook Pro 2019 Operating SystemVersion 10.15.7 My Question or Issue:Spotify works just fine on my iPhone but it stopped working on my mac for some reason. It would tell me that I was offline even though I...

AlyshiaHo
Casual Listener
Family premium plan Country: Australia Device Macbook Pro 2019 Operating System Version 10.15.7 My Question or Issue: Spotify works just fine on my iPhone but it ...
2020-09-29 1:46:27 PM
2020-09-30 7:25:04 AM
Billy-J
Spotify Star
1217 Views
3 replies
0 likes

1217 Views
3 replies
0 likes

Solved!! (MAC) Spotify

PlanPremium FamilyCountryItalyDeviceMacbook Pro late 2012Operating SystemMac OS Catalina 10.15.6 My Question or IssueAfter downloading and log in succesfully to spotify,the program doesn't start,doesn't play any track,and doesn't connect to any devic...

CapitanPako
Regular
Plan Premium Family Country Italy Device Macbook Pro late 2012 Operating System Mac OS Catalina 10.15.6 My Question or Issue After downloading and log in succesfully to spotify,the p...
2020-09-23 3:57:53 PM
2020-09-29 4:12:24 PM
Billy-J
Spotify Star
4420 Views
9 replies
0 likes

4420 Views
9 replies
0 likes

Solved!! Songs disappearing from playlists, mac

PlanPremiumCountrySwedenDeviceMacbook Pro late 2015Operating SystemmacOS Catalina, 10.15.6 My Question or IssueHi,Is there a way to configure or remove certain keyboard shortcuts?I would like to specifically remove the ''Backspace-shortcut'' that del...

Ahlgfke
Newbie
Plan Premium Country Sweden Device Macbook Pro late 2015 Operating System macOS Catalina, 10.15.6 My Question or Issue Hi, Is there a way to configure or remove certain k...
2020-09-27 2:01:23 PM
2020-09-27 8:21:15 PM
Billy-J
Spotify Star
584 Views
1 replies
0 likes

584 Views
1 replies
0 likes

[MacOS] Skip track button not working

DeviceMacbook Pro 13" 2016Operating SystemMacOS Catalina 10.15.5 The 'skip track' button (F9) does not work on the Spotify desktop app. 'Previous track' and 'play/pause' buttons work just fine. I reinstalled the app multiple times, does not help.

lupek10
Casual Listener
Device Macbook Pro 13" 2016 Operating System MacOS Catalina 10.15.5 The 'skip track' button (F9) does not work on the Spotify desktop app. 'Previous track' and 'play/pause' buttons work j...
2020-07-09 12:03:46 PM
2020-09-25 12:03:26 AM
Joel-M
Composer
3373 Views
5 replies
2 likes
macOS

3373 Views
5 replies
2 likes

Superuser Contribution Spotify is not playing the next song! It's not passing the queue

Since a while I have been having this problem.I play my favorite playlist but it's not passing to the next song. This problem looks very random. I have downloaded the playlist but it still the same problem with or without WIFI connection.I use my Mac...

CristhianA
Casual Listener
Since a while I have been having this problem. I play my favorite playlist but it's not passing to the next song. This problem looks very random. I have downloaded the playlist but it still t...
2020-08-27 7:47:09 AM
2020-09-25 7:11:27 PM
Elena
Moderator
965 Views
3 replies
0 likes

965 Views
3 replies
0 likes

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