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Blank Screen

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Blank Screen

Edited
Casual Listener
‎2017-09-20 03:11 AM

Last week after an update to Spotify, it would open but just be a blank screen. 
So I contacted Spotify Cares on Facebook. They had me do the following

  1. Restart my router.
  2. uninstall the app from Control Panel > Programs.
  3. Delete the "Spotify" folder in %AppData% and %LocalAppData%
  4. Place the PC in the DMZ to ensure firewalls weren't the issue.
  5. Delete the app and reinstall it in safe mode.
  6. delete the "ru.mo" or "ru.pak" from %AppData%

None worked.

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Blank Screen

Edited
Casual Listener
‎2017-09-20 03:12 AM

This PC is part of a Domain using Folder Redirection. This setup is used in school & office environments. If you're using a personal computer that isn't connected to a work or school network, or a network where you set up a server to run a domain controller then this will not work for you.

it should be noted that in the case of a folder redirection the Environment Variables 

%AppData% = \\DOMAIN-CONTROLLER\Users\{Username}\AppData\Roaming
(The first two directory name's in the UNC above will differ depending what they were named when the DC was set up)
%LocalAppData% = C:\Users\{Username}\AppData\Local

 

When installed Spotify will install to \\DOMAIN-CONTROLLER\Users\{Username}\AppData\Roaming and C:\Users\{Username}\AppData\Local

I can only speculate that Spotify's code in Roaming AppData is referring to files in Local AppData which should be one folder up (../Local) but doesn't exist.

My Solution was:

Start task manager

End task of
"Spotify (32 bit)" (all of them, if more than one) and
"SpotifyWebHelper (32 bit)"
Cut the "Spotify" folder at %AppData%(from the UNC above) and paste it into C:\Users\{Username}\AppData\Roaming.
Then run Spotify via C:\Users\{Username}\AppData\Roaming\Spotify\SpotifyLauncher.exe
 It should then start normally.

2 Replies

Re: Blank Screen

Edited
Casual Listener
‎2017-09-20 03:12 AM

This PC is part of a Domain using Folder Redirection. This setup is used in school & office environments. If you're using a personal computer that isn't connected to a work or school network, or a network where you set up a server to run a domain controller then this will not work for you.

it should be noted that in the case of a folder redirection the Environment Variables 

%AppData% = \\DOMAIN-CONTROLLER\Users\{Username}\AppData\Roaming
(The first two directory name's in the UNC above will differ depending what they were named when the DC was set up)
%LocalAppData% = C:\Users\{Username}\AppData\Local

 

When installed Spotify will install to \\DOMAIN-CONTROLLER\Users\{Username}\AppData\Roaming and C:\Users\{Username}\AppData\Local

I can only speculate that Spotify's code in Roaming AppData is referring to files in Local AppData which should be one folder up (../Local) but doesn't exist.

My Solution was:

Start task manager

End task of
"Spotify (32 bit)" (all of them, if more than one) and
"SpotifyWebHelper (32 bit)"
Cut the "Spotify" folder at %AppData%(from the UNC above) and paste it into C:\Users\{Username}\AppData\Roaming.
Then run Spotify via C:\Users\{Username}\AppData\Roaming\Spotify\SpotifyLauncher.exe
 It should then start normally.

Re: Blank Screen

Newbie
‎2017-12-03 09:58 PM

Thanks for posting this; it solved my problem as well. I suspect you're right about the relative path being used, instead of asking Windows where %LocalAppData% is.

 

This is SHAMEFULLY inept programming. Folder Redirection is nothing new; it has been around for 17 YEARS.

 

New customer, here, thanks to the Groove/Spotify transition. Windows Mobile app not working yet, either. I will not be a Spotify customer for long, I suspect.

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