Announcements

Cannot start a radio

Solved!

Cannot start a radio

I've subscribed recently to Spotify, and I've heard about the feature to start a "Radio" from any song, band or album, but unfortunately this feature doesn't show up in the desktop player. I can access it only from the web player. I'm attaching two screenshots of what I see in the player, where  radio options are supposed to be but aren't.

 

Anybody got the same issue? Any way to fix it?

 

 

Reply

Accepted Solutions
Marked as solution

Sorry I forgot a bit about this issue and didn't contact Spotify support,

 

...but an update that occurred today seems to have fixed the problem (at the same time that "Your Daily Mix" got introduced)

View solution in original post

7 Replies

Hi.

I couldn't load the screenshots on my phone.
Isn't there a option from the three dots or right click to start radio from track/album/playlist?

Now they loaded. Can you try a clean installation a see if the problem persists?

Here's a guide to do it, may differ a bit (I'm on windows 10)

Uninstall Spotify.

Go to "C:\Users\%Username%\AppData\Local\Spotify\Storage" and delete everything inside the folder.

Also delete the folder "C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\"

Reinstall.

Actually I have the problem on every device I'm using (Home PC win7, Work PC win7, Mobile Android) so I doubt it's an installation issue. More likely related to my account (which is a Premium).

I will still give it a try tho

 Yeah as expected reinstalling didn't fix the issue.

Seems like this need Spotify support to get involved.

Here's the ways you can do that:
Contact form:

https://support.spotify.com/contact-spotify-support/?contact
Facebook:

https://www.facebook.com/SpotifyCares/
Twitter:

https://twitter.com/spotifycares

Yeah I think so, thanks for your help!

Marked as solution

Sorry I forgot a bit about this issue and didn't contact Spotify support,

 

...but an update that occurred today seems to have fixed the problem (at the same time that "Your Daily Mix" got introduced)

Suggested posts