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Plan
Premium (Family)
Country
Australia
Device
Microsoft Surface Go 128GB 4GLTE
Operating System
Windows 10 Home
My Question or Issue
I've recently been using Spotify on my new Surface Go tablet, however upon trying to download playlist using my 40GB of data on my attached sim, it won't do it. Spotify seems only willing to download on a Wi-Fi connection, and there's no setting to change it on the desktop app.
My mobile data is not set as a metered connection, and Spotify is set to be allowed to use the data but it still refuses to download, stating "Waiting for connection..."
Help anybody?
I'm having the same problem. Please add a "Download on cellular data" on desktop as well!
I thought I would be the only one having this problem. I guess you couldn't figure it out.
Hey there,
Thanks for posting in the Community.
I don't know of a limitation on the desktop app when it comes to the source of the internet connection. This is why I think this could somehow be related to the network provider/carrier.
Are you able to download content for offline listening when you use the same sim card on a mobile phone with the mobile app? How about a different sim on the tablet?
Let us know how that went,
Cheers!
Hey @zzkr76f-c_kqr,
Thanks for the extensive description and excuse the misunderstanding. I meant for you to try a different sim with a different number, so we can exclude carrier related issues. Could you give that a try?
If possible, would you be able to test the desktop app on another similar device with a sim card and a mobile data connection?
Keep us posted,
Cheers!
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