Entry Point Not Found error

[anixxyy]

I've been trying to download spotify on my pc but I can't open it as I get the error message

"The procedure entry point SetThreadDescription could not be located in the dynamic link library
C:\users\M\appdatta\roaming\spotify\spotify.exe."

I've tried deleting and reinstalling but it isn't working. I get the same error.

[Bittencourt]

Hi @anixxyy, thanks for writing.

The error message might indicate that your version of Spotify is trying to use a system feature that isn’t supported by your operating system. This typically happens if you're using an older version of Windows that doesn’t fully support modern APIs, like the `SetThreadDescription` function.

My first suggestion is that you verify your Windows version. The `SetThreadDescription` function requires Windows 10 (version 1607 or later). 
 

If your Windows version is below 1607 or you're on an older OS like Windows 7 or 8, Spotify may not work correctly.

In this case, you should update to the latest version of Windows 10 or 11, if possible. 

Let me know how it goes!

[SapuvisKlucis]

my windows (10) version is exactly 1607, but the error still persists. is it because im using a 2012 laptop?

[AlejaR]

Hey there @SapuvisKlucis,

Thanks for your reply here and for the info shared.

Just to confirm, does the same happen on a different more recently released computer? If possible, you can ask for the computer of a relative or a friend. This will help us isolate this behavior.

On another note, does this happen on the web player? If not, we'd recommend using it for now.
 

Keep us in the loop!

[jxex007]

I also received the same error message when using a 2009 PC, but when using the web player there's no error. I also do not encounter this message when using the application with a new laptop. 

[Yordan]

Hey folks,

Thanks for confirming, @jxex007 👍

In that case the issue might be coming from your OS indeed. If possible, try updating it to see if that helps.

Note also that the desktop app requires a 64-bit version of Windows 10, so if yours is a 32-bit, I'm afraid you won't be able to install the latest version on your device at this time. You can still use the Web Player as an alternative though - just keep in mind that it offers access to less features compared to the app.

Hope this clears things up. The Community is here if there's anything else you need assistance with.

Cheers 🤘