Error code auth:2 when login in Windows 10 Spotify Desktop App

[Berioldir]

Plan

Premium

Country

Germany

Device

Dell Latitude 5510

Operating System

Windows10

My Question or Issue

Everything worked fine on the spotify desktop app UNTILL I activated my VPN and jumped around different locations. This totally broke my desktop app. I reset my password, I can login to my account via browser and android smartphone app, no issues there, but still can't login from the windows desktop app.

I tried all of the suggestions from the following thread and more:

https://community.spotify.com/t5/Desktop-Windows/Error-Code-2-attempting-to-login/td-p/4673760

https://community.spotify.com/t5/Desktop-Windows/Error-code-auth-2-when-login-in-Windows-10-Spotify-...

 - clean reinstall of desktop app

 - clearing DNS cache

 - logging in with deactivated VPN, different locations

 - checked host file in windows\sys32\...

 - reset password again

Actually all these "solutions" don't make much sense since everything worked fine just untill I activated my VPN. It looks to me like my account somehow got "flagged" due to security concerns and the desktop access is still kind of "blocked".

So I'd really like someone from spotiy to look into my account ... but how can I contact spotify support?

[Berioldir]

Hey folks,

Apologies for the radio silence here.

Since the troubleshooting suggestions in this thread are a bit scattered, we'd like to summarize them here and add some additional ones which hopefully will help with this issue:

• Clean reinstall the app using these steps.
• Try both versions of the app (the one from Microsoft Store and the one from our website).
• Make sure you're logged in your account in the default browser of your PC.
• Disable your VPN if you're using one.
• Change your proxy settings in the login screen of the app.
• Update your country settings in case the country in your account differs from the one you're currently located in.
• Check your hosts file using this guide.
• Try a different internet connection (preferably by a different provider).
• Try adding an alternative login method.

If none of these help, please let us know so we can investigate further.

Cheers,

[Yordan]

Hi there @Berioldir,

Thanks for reaching out to the Community and kudos for the extensive troubleshooting 👍

In general, the use of VPN with Spotify is not recommended. Still, something else you can try here is changing the Proxy type to No proxy + restarting the app. You can do this by selecting Settings on the login screen.

It's also worth connecting your laptop to a different Wi-Fi network to see if that does the trick. You can create a mobile hotspot from your phone, for example. Another thing to check is if Spotify is allowed through your firewall and if the following ports are open:

Spoiler

* 123
* 443
* 4070
* 5353
* 33434
* 40317
* 49317

You can also temporarily disable your firewall to see if you'd be able to log in then.

More info on the different channels you can reach out to can be found in this article.

Hope this helps! Let us know how it goes 🤘

[Berioldir]

- NO proxy + restart: login error auth:2

- Different Wi-Fi: login error auth:2

- Firewall: just the Windows Firewall. Spotify is allowed on public and private network. Temporarily deactivated: login error auth:2

- reset password again: login error auth:2

As already mentioned, everything worked great until ONCE using a VPN. Why would any ports be closed since it worked perfectly until then?

[Yordan]

Hi again @Berioldir,

Thanks for trying 👍

Could you try restarting your PC in Safe Mode with Networking to see if the issue persists there? You'll find a detailed guide on how to do that here.

Another thing you can do is choose an alternative login method: you can link your Spotify account to Facebook or Google to see if you'd be able to log in then.

Keep us posted on this.

[Deepdiver47]

Morning all. Same problem on a 2024 Mac, latest os. Turned off the two VPNs, no change. Deleted, cleared cache new install from reboot, worked fine. 

[Poliko]

Country - Georgia

Device

Macbook Air 10.12

My Question or Issue

I have a free plan and before I commit to paying for Premium, I would like to know why Spotify can't remember my password (error code auth:2). Everytime I open the app, I must reset a new password. If I have to do that every time I want to listen to music, I'll just go back to YouTube. 

[JL67]

Plan

Free

Country

Denmark

Device

DIY PC

Operating System

Windows 8.1

My Question or Issue

When I try to login using the app, I get error code auth:2.

Why and how to solve?

Web is working fine.

[JL67]

I can ad: This is a new problem, I have used the app for a long time on this device, observing no problems, but today it won't let me log in.

[Magda5]

Hi same problem I went to India, came back and spotify on my windows doesn't work, please HELP ! I have tried every method....

[MihailY]

Hey folks,

Apologies for the radio silence here.

Since the troubleshooting suggestions in this thread are a bit scattered, we'd like to summarize them here and add some additional ones which hopefully will help with this issue:

• Clean reinstall the app using these steps.
• Try both versions of the app (the one from Microsoft Store and the one from our website).
• Make sure you're logged in your account in the default browser of your PC.
• Disable your VPN if you're using one.
• Change your proxy settings in the login screen of the app.
• Update your country settings in case the country in your account differs from the one you're currently located in.
• Check your hosts file using this guide.
• Try a different internet connection (preferably by a different provider).
• Try adding an alternative login method.

If none of these help, please let us know so we can investigate further.

Cheers,