I can't solve "Error code: accesspoint:19"

[Jhhan]

Plan

Free

Country

South Korea

Device

Laptop

Operating System

Windows 10

My Question or Issue

I think my recent change in country settings caused this error. I can't log into my desktop app while I can in my browser and my phone.

I have tried reinstalling spotify on desktop, rebooting my computer, copy pasting my email and password but nothing worked.

Please help

[user-removed]

This is also happening on Premium, and happens with accounts having location as South Korea.

[Alex]

Hi there folks,

Thanks for reaching out about this in the Community!

Currently the Desktop app is not supported for South Korea.

We're always aiming to improve our features so we hope you’ll continue to use the service on the other apps and find it gets better in the future.

In the meantime, you can use Spotify on desktop with our Webplayer.

Don't hesitate to reach out again if you have questions.

Cheers.

[user-removed]

... and when will it be supported?

[Mihail]

Hey @user-removed,

Thanks for posting.

We can't set an exact timeframe for when this feature will be supported, but we recommend that you keep an eye out on our Newsroom. That way you'll be informed about all new developments. 

Hope this info is useful. Let us know if there's anything else we can help with.

[Alex]

Hey folks,

We've been informed that the Desktop application is Live in South Korea!

Run a clean reinstall or download the app and check if it's working. 

Keep us posted!