Help Wizard

Step 1


Installer don't even open

Installer don't even open


I have Windows 7 installed on my computer and I've downloaded spotify's installer, but when I open it, it doens't work.

I've tried the compatibility mode and even with another accounts on Windows but nothing seems to work.


I'd like to know if somebody has a solution or the previous version

Thank you all

3 Replies

Hi @jpsvarela , welcome to the community!


You can try installing the beta version.

Unfortunately the problem keep , and it doenst open

Then you can try disabling the antivirus software, or contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.


If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.


Don't forget to check your Spam Box 😉

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