Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Hi The album of lenny kravitz greatest hits doesnt appear in profile of the artist but when i search an especific song of that album it appears + Please Fix it
Hi The album of lenny kravitz greatest hits doesnt appear in profile of the artist but when i search an especific song of that album it appears + Please Fix it
Community Legend
320 Views
1 replies
0 likes
hi: The new single "strut" of Lenny Kravtiz doesn´t show in the album Please fix this
hi: The new single "strut" of Lenny Kravtiz doesn´t show in the album Please fix this
Community Legend
1162 Views
1 replies
0 likes
What are the plus sign "+" and the check mark for in the first colum beside the song title? What do they do?
What are the plus sign "+" and the check mark for in the first colum beside the song title? What do they do?
Community Legend
1174 Views
1 replies
0 likes
I have a collaborative playlist that I have shared with a friend. They have added tracks to it but I can't see the tracks they have added. This problem occurs both on the desktop app and the iphone app. Why and how do I fix it? Thanks.
I have a collaborative playlist that I have shared with a friend. They have added tracks to it but I can't see the tracks they have added. This problem occurs both on the desktop app and ...
Newbie
8343 Views
6 replies
0 likes
Posted as an idea here so please add kudos to it. These are things that are keeping Spotify from being one of the best players out there. It's plain to see that Spotify's queuing system is currently one of the worst in any popular player. I'll go int...
Posted as an idea here so please add kudos to it. These are things that are keeping Spotify from being one of the best players out there. It's plain to see that Spo...
561 Views
0 replies
3 likes
Any update on when Spotify might become available for Windows store anybody? Thanks!!
Any update on when Spotify might become available for Windows store anybody? Thanks!!
Community Legend
1637 Views
1 replies
0 likes
Spotify suddenly would not open on desk top (Windows) so uninstalled and tried to reinstall but cannot open the spotify website. Can open any other website so not an internet connectivity problem. Have followed recommendations on all forums to try an...
Spotify suddenly would not open on desk top (Windows) so uninstalled and tried to reinstall but cannot open the spotify website. Can open any other website so not an internet connectivity probl...
Newbie
7473 Views
5 replies
0 likes
I've returned to Spotify after a few years and I am struggling to find what I would consider basic features, maybe someone can help me? I often don't know what I want to listen to, so I click on Browse and play one of the Spotify lists in there. How ...
I've returned to Spotify after a few years and I am struggling to find what I would consider basic features, maybe someone can help me? I often don't know what I want to listen to, so I cl...
Community Legend
434 Views
1 replies
0 likes
Just looking on Browse > Genres & Moods (specifically the 'Mood' area) and a load of playlists have gone missing? There are only about 100-200 in the whole of that section where there were absolutely thousands before, including my own playlist. I've ...
Just looking on Browse > Genres & Moods (specifically the 'Mood' area) and a load of playlists have gone missing? There are only about 100-200 in the whole of that section where there wer...
Regular
572 Views
2 replies
0 likes
Hello. I've been using spotify for a longer period, but suddenly one day it would not open. I delete spotify and tried to reinstall it . But it's like spotify did not install completely. When I start SpotifySetup it downloads and install spotify but ...
Hello. I've been using spotify for a longer period, but suddenly one day it would not open. I delete spotify and tried to reinstall it . But it's like spotify did not install completely. When I s...
Community Legend
1323 Views
1 replies
0 likes
Help! I am horribly frustrated and have done everything I can. My spotify just doesnt work. It will not display any image or anything on the search or discover or home pages. That means I have my playlists as they are, and cannot add music to them be...
Help! I am horribly frustrated and have done everything I can. My spotify just doesnt work. It will not display any image or anything on the search or discover or home pages. That means I ...
Not applicable
2483 Views
4 replies
0 likes
I stumbled upon a problem with the save function today: when I click "save" from the album view window the button says "saved" for a very brief moment, then reverts to "save". "Your Music" does not show the album after this. In other words, it behave...
I stumbled upon a problem with the save function today: when I click "save" from the album view window the button says "saved" for a very brief moment, then reverts to "save". "Your Music" does not s...
Casual Listener
11341 Views
35 replies
0 likes
I had been enjoying "Röyksopp Forever" by Röyksopp, and had starred it - all good. Then it dissappeared! I found the "Hide unplayable Tracks" option in preferences and unchecked it, and now I can see it again but it's greyed out - as is most of the m...
I had been enjoying "Röyksopp Forever" by Röyksopp, and had starred it - all good. Then it dissappeared! I found the "Hide unplayable Tracks" option in preferences and unchecked it, and now I can see...
Roadie
555 Views
1 replies
0 likes
During playback of a song/track, the volume level will fluctuate and equalize so that the volume is consistent throughout the song. This is EXTREMELY ANNOYING, AND I CAN'T USE SPOTIFY ON MY LAPTOP BECAUSE OF THIS. A song that starts out quiet, then h...
During playback of a song/track, the volume level will fluctuate and equalize so that the volume is consistent throughout the song. This is EXTREMELY ANNOYING, AND I CAN'T USE SPOTIFY ON MY LAP...
Casual Listener
950 Views
2 replies
0 likes
My album list is huge and I want to remove at least half of them, Is it possible to highlight the albums I want to delete and remove them all at once?
My album list is huge and I want to remove at least half of them, Is it possible to highlight the albums I want to delete and remove them all at once?
Not applicable
8021 Views
1 replies
0 likes
Hello. It seems like this issue was not reported anywhere. So, the issue is: if local files are being played and Spotify was restarted (either by just closing app or rebooting a PC) it won't remember, that local files were played before closing. It r...
Hello. It seems like this issue was not reported anywhere. So, the issue is: if local files are being played and Spotify was restarted (either by just closing app or rebooting a PC) it w...
Not applicable
1431 Views
6 replies
1 likes
Windows 8 has now been around for years. Spotify has done many upgrades including it's excellent intrerface upgrade earlier this year. And still Spotify fails at Windows 8!!! Spotify audio output still stops as soon as power saving switches off the m...
Windows 8 has now been around for years. Spotify has done many upgrades including it's excellent intrerface upgrade earlier this year. And still Spotify fails at Windows 8!!! Spotify a...
Community Legend
501 Views
1 replies
0 likes
This is the situation: I imported songs into iTunes from an old CD called "10cc Greatest Hits And More". Everything runs in iTunes, clean as a whistle. I created an iTunes playlist named 10CC with only songs from this CD. I imported this playlist cal...
This is the situation: I imported songs into iTunes from an old CD called "10cc Greatest Hits And More". Everything runs in iTunes, clean as a whistle. I created an iTunes playlist named ...
Newbie
11626 Views
9 replies
0 likes
Is it possible to download songs album art from a whole playlist ? example: I hav 285 songs from the 80s I want to make a cool banner and download every songs album art. Is this possbile ?
Is it possible to download songs album art from a whole playlist ? example: I hav 285 songs from the 80s I want to make a cool banner and download every songs album a...
Casual Listener
2363 Views
1 replies
0 likes
Edit: fixed formatting, not sure what happened the first time. Hi Spotify team, Backstory: I recently started using the Radio experience at work, and I've been trying to be good about using the thumb-voting to give Spotify a better idea about the mus...
Edit: fixed formatting, not sure what happened the first time. Hi Spotify team, Backstory: I recently started using the Radio experience at work, and I've been trying...
458 Views
0 replies
1 likes
