Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Can't play an artist's discography on the desktop app

Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...

Music Fan

szkill

Newbie

11391 Views

105 replies

47 likes

  • 11391 Views
  • 105 replies
  • 47 likes

Issue : no volume control in spotify when exclusive mode is activated

Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...

Regular

betterhalf

Casual Listener

1255 Views

13 replies

2 likes

Possible Bug
  • 1255 Views
  • 13 replies
  • 2 likes

Black Screen (June 15 2026 install)

PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...

Music Fan

earthbound

Regular

3086 Views

38 replies

2 likes

  • 3086 Views
  • 38 replies
  • 2 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...

Moderator

8878 Views

0 replies

4 likes

  • 8878 Views
  • 0 replies
  • 4 likes

Solved!! Audio from music video / songs cut off

So...I don't know whats happening, but I listen to Spotify on my PC and some of the songs seem to play the audio from the music video. What I mean by that is if there is something that happens in the video, like someone speaking before the song or so...

Casual Listener

So... I don't know whats happening, but I listen to Spotify on my PC and some of the songs seem to play the audio from the music video. What I mean by that is if there is something that happens in t...

crematedman

Community Legend

2844 Views

3 replies

0 likes

Windows
  • 2844 Views
  • 3 replies
  • 0 likes

App Login Failed

So I was trying to log into the app on my PC but it tells me my password is wrong. If I login to spotfiy on the normal website it works perfectly fine. Any fix to this?

Visitor

So I was trying to log into the app on my PC but it tells me my password is wrong. If I login to spotfiy on the normal website it works perfectly fine. Any fix to this?

HLo

Newbie

2679 Views

18 replies

1 likes

Windows
  • 2679 Views
  • 18 replies
  • 1 likes

64 Bit Version on Windows soon?

Is there going to be an 64 Bit version for Windows any time soon?

Newbie

Is there going to be an 64 Bit version for Windows any time soon?

628 Views

0 replies

4 likes

Windows
  • 628 Views
  • 0 replies
  • 4 likes

Solved!! My windows client will not import windows media player playlists. Nothing happens when I click.

Does WMP need to be installed in order to import playlists? If so, given my windows 8 does not include WMP (it cannot be installed), how can I get my playlists into spotify. I have imported my music library already, but the massive missing link for m...

Visitor

Does WMP need to be installed in order to import playlists?   If so, given my windows 8 does not include WMP (it cannot be installed), how can I get my playlists into spotify.  I have i...

sperguy

Newbie

4073 Views

8 replies

0 likes

Windows
  • 4073 Views
  • 8 replies
  • 0 likes

Solved!! View my friends playlists

I can't find the list with all my firends where i can view theire playlists, where do i find this now?

Regular

I can't find the list with all my firends where i can view theire playlists, where do i find this now?

iveeforbes

Newbie

184475 Views

9 replies

3 likes

Windows
  • 184475 Views
  • 9 replies
  • 3 likes

Solved!! Error 412

I have searched these forums for an answer but nothing seems to have worked. Every time I try to log in I keep getting the 412 Error http://i.imgur.com/b5mMMM7.png I have uninstalled/reinstalled about four times now. Restarted between them, cleared l...

Regular

I have searched these forums for an answer but nothing seems to have worked.   Every time I try to log in I keep getting the 412 Error http://i.imgur.com/b5mMMM7.png   I have u...

Juli3n_b

Newbie

15056 Views

14 replies

0 likes

Windows
  • 15056 Views
  • 14 replies
  • 0 likes

Support for High-DPI screens Windows

This was posted two months ago by someone else, but I feel that it is too important to be ignored. I have a QHD resolution Lenovo Yoga 2 Pro laptop, and I use Spotify almost constantly. However, I almost never use the desktop app; with DPI scaling, t...

Newbie

This was posted two months ago by someone else, but I feel that it is too important to be ignored. I have a QHD resolution Lenovo Yoga 2 Pro laptop, and I use Spotify almost constantly. However, I al...

ogarza

Music Fan

6693 Views

9 replies

86 likes

Windows
  • 6693 Views
  • 9 replies
  • 86 likes

Solved!! No puedo abrir Spotify

Hola gente Lo primero dar las gracias por el soporte y la ayuda que prestáis. Quisiera informaros de que desde hace unos días no puedo abrir mi Spotify, pruebo pero se queda cargando y finalmente deja de cargar y no abre el programa. Pense en desinst...

Casual Listener

Hola gente Lo primero dar las gracias por el soporte y la ayuda que prestáis. Quisiera informaros de que desde hace unos días no puedo abrir mi Spotify, pruebo pero se queda cargando y finalmente...

SirPaulusV

Newbie

9067 Views

8 replies

0 likes

Windows
  • 9067 Views
  • 8 replies
  • 0 likes

Solved!! SpotifyWebHelper has stopped working

Everyday, I get this error message about 12 times everyday and it's very annoying... Is there anyway to fix this or stop it from coming up? Problem signature: Problem Event Name: APPCRASH Application Name: SpotifyWebHelper.exe Application Version: 0....

Regular

 Everyday, I get this error message about 12 times everyday and it's very annoying... Is there anyway to fix this or stop it from coming up?     Problem signature: Problem...

Gundul91

Regular

14725 Views

30 replies

0 likes

Windows
  • 14725 Views
  • 30 replies
  • 0 likes

Spotify only plays one song from my playlist and stops

Does anyone else have this issue? I queue up a playlist (or right click on it and press play) and only one song from my playlist will play, then spotify stops playing. The player shows that it is not paused or stopped, but it will not advance to the ...

Regular

Does anyone else have this issue? I queue up a playlist (or right click on it and press play) and only one song from my playlist will play, then spotify stops playing. The player shows that it is not...

abrybka2

Newbie

18955 Views

15 replies

10 likes

Windows
  • 18955 Views
  • 15 replies
  • 10 likes

Make all my playlists secret

Hi, I just reinstalled spotify and started working on a whole new system for arranging my music. It now looks like this: Seventies--- Seventies Rock--- Seventies Disco / Soul--- --- Abba - Gold--- Seventies Singer songwriterEightiesNineties- Nineties...

Roadie

Hi,   I just reinstalled spotify and started working on a whole new system for arranging my music. It now looks like this:   Seventies --- Seventies Rock --- Seventies Disco / Soul -...

TTTCyclist

Visitor

6075 Views

5 replies

2 likes

Windows
  • 6075 Views
  • 5 replies
  • 2 likes

Why do tracks from albums by Various Artists save to Various Artists rather than to their artists?

I'm curious as to why saved music is dependent on the album creator rather than the track creator in Your Music > Artists. I can understand why, if you saved the entire album, you'd want it to appear under Various Artists rather than making a mess of...

Newbie

I'm curious as to why saved music is dependent on the album creator rather than the track creator in Your Music > Artists. I can understand why, if you saved the entire album, you'd want it to app...

Lukas1184

Newbie

3939 Views

3 replies

13 likes

Windows
  • 3939 Views
  • 3 replies
  • 13 likes

Can't add local files to "your music"

Realizing that neither of these scenarios work... 1)I go to "local files" then try to click and drag songs into "your music->songs" 2)I go to a playlist that has local files and click the "plus" sign next to any local files (the plus sign just stays ...

Music Fan

Realizing that neither of these scenarios work...   1)I go to "local files" then try to click and drag songs into "your music->songs" 2)I go to a playlist that has local files and click...

luk99

Newbie

7536 Views

6 replies

2 likes

Windows
  • 7536 Views
  • 6 replies
  • 2 likes

Unread message notification will not go away

I've had a message in my Spotify inbox for about 4 months now. No matter how many times I open the message(or listen to the track inside) it continue to say I have 1 new message. This happens on all three computers that I have Spotify installed on. T...

Roadie

I've had a message in my Spotify inbox for about 4 months now. No matter how many times I open the message(or listen to the track inside) it continue to say I have 1 new message. This happens on all ...

dudebrosup

Newbie

23766 Views

43 replies

9 likes

Windows
  • 23766 Views
  • 43 replies
  • 9 likes

SpotifyWebHelper continuously crashing with new update

I am running desktop Spotify ver 0.9.15.27 on Windows 7 and ever since I updated I keep getting messages saying SpotifyWebHelper has crashed. I'll close the program, but it will launch again and the cycle starts once more. Every so often clicking on ...

Newbie

I am running desktop Spotify ver 0.9.15.27 on Windows 7 and ever since I updated I keep getting messages saying SpotifyWebHelper has crashed. I'll close the program, but it will launch agai...

user-removed

Not applicable

9997 Views

25 replies

13 likes

Windows
  • 9997 Views
  • 25 replies
  • 13 likes

Solved!! Help - Clearing play queue of automatic songs and playlists.

Hi, Sorry I'm new. I realise this problem has already been posted before, but I've not found the answer that I'm looking for! Basically I've double clicked a song instead of adding it to the play queue. This has now added the whole back catalogue to ...

Newbie

Hi,   Sorry I'm new.  I realise this problem has already been posted before, but I've not found the answer that I'm looking for!   Basically I've double clicked a song instead ...

user-removed

Not applicable

66799 Views

29 replies

7 likes

Windows
  • 66799 Views
  • 29 replies
  • 7 likes

Home Dept ad wont play, causes crash?

Hi I'm using Spotify on my Windows computer and Andriod GS5 and every time the Home Dept ad comes on there is no sound and I am not able to change the song or use the pause/ play button. When I push pause/ play I am given the message of 'you can cont...

Newbie

Hi I'm using Spotify on my Windows computer and Andriod GS5 and every time the Home Dept ad comes on there is no sound and I am not able to change the song or use the pause/ play button. When I pus...

rifandaizm

Newbie

936 Views

2 replies

0 likes

Windows
  • 936 Views
  • 2 replies
  • 0 likes

Solved!! how to create images for playlist

Hi there~ Recently, i created a playlist from my local file. However, there is no image for the playlistdoes any one know how to creat the image for the playlist?thx for the help

Regular

Hi there~  Recently, i created a playlist from my local file. However, there is no image for the playlist does any one know how to creat the image for the playlist? thx for the help

holly_helper

Casual Listener

19927 Views

5 replies

3 likes

Windows
  • 19927 Views
  • 5 replies
  • 3 likes

Solved!! Spotfiy Doesn't Play Playlists

Here's the issue. Spotify will launch and play everything not added as a playlist, that is, just click on a song in the main browser window. However, when that same song is added to a playlist, it won't play at all. So, no album or song will play onc...

Regular

Here's the issue. Spotify will launch and play everything not added as a playlist, that is, just click on a song in the main browser window. However, when that same song is added to a playl...

cmy

Casual Listener

65254 Views

12 replies

2 likes

Windows
  • 65254 Views
  • 12 replies
  • 2 likes

Solved!! [Windows]Blank screens

Spotify update: We've posted a workaround to this issue here. Thanks for hanging in there - we're working on a permanent solution. Hi there, I'm a Premium user since 3 years and a half. The first couple of years I was super happy with the whole exper...

Regular

Spotify update: We've posted a workaround to this issue here. Thanks for hanging in there - we're working on a permanent solution.   Hi there,   I'm a Premium user since 3 year...

fck-your-signup

Casual Listener

64645 Views

106 replies

5 likes

Windows
  • 64645 Views
  • 106 replies
  • 5 likes