It constantly says I'm offline even though I have a secure internet connection

[BrutePuvi]

Plan

Free

Country

Singapore

Device

The older Asus A45V

Operating System

Windows 10

My Question or Issue

It's constantly saying I'm in "Offline Mode" and that I need to be online to access everything. (Error code:4). It says at the top "No internet connection detected" even though I have a perfectly good ethernet cable running into my laptop. I just downloaded the app a couple minutes ago and I have searched through the questions similar to mine but none of the solutions work.

[Novy]

Hi @zeynepaydin, 

Thanks for getting back to us. 

Just to confirm, are you having the same issue on a different device?

Also, do you notice the same behavior when you're using the web player? 

Keep us posted.

[zeynepaydin]

Spotify Web Player works completely fine. I am experiencing this issue on my MacBook Air which has macOS Big Sur version 11.2.3.

[Novy]

Hi again @zeynepaydin, 

Thanks for your reply. 

Could you let us know if the app is working as expected or if it also says it's offline when you log in to your account using a phone or a different computer?

We'll be on the lookout. 

[kaganakbdk]

I've the same problem, playlists think I'm offline but I can play songs somehow. It looks like this.

[Novy]

Hey there @kaganakbdk, 

Thanks for reaching out to us 🙂

Would you mind letting us know if you've already tried any of the troubleshooting steps in this thread? This will help us give you better suggestions. 

Also, could you send over the OS version on your device?

Keep us posted.

[zeynepaydin]

It's the same for my iPhone. In the Spotify app of my iPhone, Spotify constantly says 'Connecting...' and cannot connect to the network whenever I am connected to WiFi but it perfectly works with the cellular network. Still, on my iPhone, I can somehow play the songs in my playlists that are not downloaded.

[Novy]

Hey @zeynepaydin, 

Thanks for your reply and for trying everything we've suggested. 

Could you confirm the exact Spotify version you're currently running on both devices? 

We'll be right here.

[zeynepaydin]

I currently use Version 8.6.16.1012 on my iPhone and Version 1.1.56.595.g2d2da0de on my MacBook Air.

[kaganakbdk]

I've tried all of the troubleshooting guides this topic provided. My pc version of the app is 1.1.56.595.g2d2da0de-a and my OS version is Windows Pro 20H2. Android app suffers from the same problem as well and its version is 8.6.16.1041.

[Novy]

Hey folks, 

Thanks for getting back to us with this info. 

We've reported this to the team in charge, and they're currently looking into it.  

In this case, we’d recommend adding your +VOTE to this Ongoing Issue. You can also subscribe to it by clicking the three-dot menu next to the title and we’ll keep you updated with any relevant updates there.

We'll be here if anything else comes up.

Cheers!