Main Search Bar Issue: Windows 10

[_aylensk_]

@Joan, I'm using Windows 10 Pro 22H2 x64

Spotify version: 1.2.45

Edit: BTW, search bar doesn't work, but I can still search by pressing CTRL+K. That works

[valoner3]

the same thing happens for me, but I have Windows 11, so it's not only 10

[YurZappa]

Problem exists. I'm shocked about how Spotify does not react to it! Maybe now it would be the momentum quit my long term customership and swap to some more ethical music streaming platform.

[Telegraphhill]

Got the same thoughts... Why is Spotify do not care about this? Maybe
there are too big now getting arrogant. What are the alternatives?

[SirDoggyJvla]

Plan

Premium

Country

France

Device

PC Desktop

Operating System

Linux Mint 22.1

Issue still present. Tried:

- deleting user folder in spotify cache

- deleting entire spotify cache folder

- fresh reinstall (uninstall from software manager, delete spotify cache folder, and search for left files)

CTRL + K search works. Everything works, accessing pages works from main menu, however a single search will completely break the app, unable to access any pages, not even the main menu from any methods.

[Matthw]

Plan

Free

Country

Czech Republic, EU

Device

PC

Operating System

Win10

My Question or Issue

Y'all plan on fixing this? Its ongoing for about a month now

Can't search or browse without getting that "error". it is literally impossible to search for a song, If I try to, it gives me that error and I can't get past that... reload of "page" does precisely nothing.

[mef4ik]

That's what I see

[xot_]

Yep, still **bleep**ed.

[Maria]

Hey everyone,

Thanks for posting in this thread!

To help our teams investigate this further, could you let us know the following (if you haven't already):

• The exact Spotify version. Also, make sure that it is up-to-date by following the steps here.
• The make, model & OS version of your device.
• Any troubleshooting steps you've tried (such as a clean reinstall, clearing cache, updating the OS, updating the app, etc.)

We'll keep an eye out for your replies!

@Matthw @mef4ik @xot_ @YurZappa @Telegraphhill

[inchperfect]

See below (sorry - you can delete this reply/post)

[inchperfect]

This is not possible if you're on an older OS and the OS can't be upgraded (due to hardware).

Can the search functionality also be fixed on older app versions?

It was fine on the app version I have installed, until it suddenly broke. Must be an issue on Spotify's side, right?

Spotify for macOS (Intel) / 1.2.55.235.g5eaa0904

[YurZappa]

I can't find the way to check about the version of the app via user interface. 

Here is the file listing:

/usr/share/spotify
yhteensä 299168
-rw-rw-r-- 1 root root 107 marras 11 2024 vk_swiftshader_icd.json
-rw-rw-r-- 1 root root 690601 marras 11 2024 v8_context_snapshot.bin
-rw-r--r-- 1 root root 238 marras 11 2024 spotify.desktop
-r-xr-xr-x 1 root root 49604080 marras 11 2024 spotify
-rw-rw-r-- 1 root root 316942 marras 11 2024 snapshot_blob.bin
-rw-rw-r-- 1 root root 8883158 marras 11 2024 resources.pak
-rw-rw-r-- 1 root root 576440 marras 11 2024 libvulkan.so.1
-rw-rw-r-- 1 root root 4590648 marras 11 2024 libvk_swiftshader.so
-rw-rw-r-- 1 root root 6779608 marras 11 2024 libGLESv2.so
-rw-rw-r-- 1 root root 255712 marras 11 2024 libEGL.so
-rw-rw-r-- 1 root root 222331840 marras 11 2024 libcef.so
-rw-rw-r-- 1 root root 10468208 marras 11 2024 icudtl.dat
-rw-rw-r-- 1 root root 1095009 marras 11 2024 chrome_200_percent.pak
-rw-rw-r-- 1 root root 695242 marras 11 2024 chrome_100_percent.pak
drwxr-xr-x 2 root root 4096 marras 27 2024 Apps
drwxr-xr-x 2 root root 12288 marras 27 2024 locales
drwxr-xr-x 2 root root 4096 marras 27 2024 icons
drwxr-xr-x 2 root root 4096 marras 27 2024 apt-keys

Operating System: Linux Mint 21.3
Kernel: Linux 5.15.0-140-generic

[Winyl77]

Same here. It worked to mid May and then it stopped working. I too can search with Ctrl+K but if Iclick on search results the page wont load.

Itried resetting, reinstalling latest Verizon of windows client. Nowe, still search won't work.

Windows 10 19045.5854

Client ver 1.2.53.440.g7b2f582a

[davehouser1]

Found a fix.
tl;dr: No surprise, I had to upgrade. Which I had to do through the Microsoft AppStore. That version works. 

The long:
Just noticed this is a problem. When I went to the elipsis (3 dots) top left > Help > about Spotify, it showed I was at an earlier version. I tried selecting the "Download update", it ran for a little bit, then said it had the update and I had to restart Spotify for it to install. So I selected the link to have it restart and install. Spotify restarted, but it never installed. 
I tried downloading the latest version of Spotify from their website, but they only redirect you to the Microsoft App store... Luckily, I am able to download and install apps from the AppStore on my home PC. I upgraded via the app store. 
This worked, and Spotify upgraded to version Spotify for Windows (64 bit) 1.2.65.255.g85e641b4. Now when I search I get results. 

@Spotify team, is there a way to download and install Spotify not through the windows app store? Not all systems allow people to use the AppStore. What happened to the days of being able to download executables directly from companies? 

[AnonymaxUK]

Spotify for Windows (64 bit)
1.2.53.440.g7b2f582a
Windows 11 Pro 22H2
Clean install, reset app/cache, different connections.

[YurZappa]

Seemed to be a version issue. Uninstalled the old one, installed new app (Flatpak), there the search bar works OK. Sorry for posting to wrong thread: this was a Linux issue, not Windows 10.

[SamIam]

how do i get help??? where is the link??? i can no longer search in the desktop app. i have logged out, closed the app and logged back in and still can't search. very frustrated and thinking about cancelling my premium subscription.

[vonfanoee]

Plan

Premium

Country

Denmark

Device

Desktop

Operating System

Windows 11

Spotify til Windows (64-bit)
1.2.37.701.ge66eb7bc

My Question or Issue

Search does not work - whenever I type just one letter, it says "Something went wrong - try to reload the page". But that does not help at all. So I can only play whatever is on the home page. This has been going on for a long, long time now. I've tried logging out, doing a real exit, rebooting the PC. All to no avail. How long must this be going on?

[Winyl77]

zWhen I click on my account there is at the bottom Failed update and orange dot right of this text. When I click it - nothing happens. MS Store doen't see never verion than 1.2.53.440.g7b2f582a.

Now What is wrong?

[31lkoqv4smwntlfwwcl6]

Yes, this is happening to mines as well. It is the second time not loading a page, before it was the home page and now it’s the search page. This keeps happening on the app.

[rdeforest]

Same issue (start typing "led" and get No Results for "led"), but different platforms:

• spotify-client-1.2.60.564.gcc6305cb on Devuan Linux Excalibur (testing version, equivalent to Debian Trixie)
• Firefox 139.0.4, even in a private window without logging in to Spotify

I think it's safe to say it's not an issue with my account or my client