Multiple issues with Spotify desktop

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Multiple issues with Spotify desktop

11150884487
Casual Listener

1. I cannot save any new albums. Clicking the save button on an album doesn't add the album to my albums page, and the icons next to the songs do not change to ticks to indicate that they have been saved. I have no issues with hitting the limit; I've had the problem plenty of times before and always got the warning message. This is completely different.

 

2. I cannot play any new music at all. Literally nothing happens when I press play on an album or song I don't have saved. No error messages or anything.

 

3. I uninstalled and reinstalled the app and these issues are still occurring, and to make matters worse, my album page is completely empty, as are all my carefully crafted playlists!!

 

This is on windows 10 and the version of the app is 1.1.0.237.g378f6f25

 

I'm a premium user and I don't understand what the **bleep** I'm paying for at this point.

 

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Re: Multiple issues with Spotify desktop

Rock Star 14
Rock Star 14

Hey @11150884487!

 

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

 

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them.
  7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

 

Have a nice day :)

MantisentilRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
3 Replies
Solution!

Re: Multiple issues with Spotify desktop

Rock Star 14
Rock Star 14

Hey @11150884487!

 

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

 

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them.
  7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

 

Have a nice day :)

MantisentilRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Multiple issues with Spotify desktop

11150884487
Casual Listener

Ok, so that seems to have solved all of my issues at once, is that deliberate or just a quirk of solving one problem?

Re: Multiple issues with Spotify desktop

LostInMyDreams
Casual Listener

No it is not deliberate but it might be the problem of the windows 10.

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