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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2244 Views

0 replies

4 likes

  • 2244 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

152914 Views

83 replies

27 likes

  • 152914 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

142218 Views

294 replies

22 likes

  • 142218 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11377 Views

1 replies

6 likes

  • 11377 Views
  • 1 replies
  • 6 likes

Superuser Contribution Runtime error

PlanPremiumCountryMéxico DeviceLaptop HP Operating SystemWindows 8.1 My Question or IssueHello! Please help! I´m trying to install Spotify to my PC with windows 8.1 but when I download the program of the official site, this message appears: "This app...

Casual Listener

Plan Premium Country México    Device Laptop HP    Operating System Windows 8.1   My Question or Issue Hello! Please help! I´m trying to install Spotify to my P...

tonylocu

Casual Listener

1303 Views

2 replies

0 likes

  • 1303 Views
  • 2 replies
  • 0 likes

Superuser Contribution Uploaded songs from local files won’t show up/play on mobile

PlanPremiumCountry USDeviceiPhone XS MaxOperating SystemiOS 12 My Question or Issue I have previously downloaded songs to Spotify from my local files on a desktop and have been able to listen to them on the mobile app. One day the songs I had downloa...

Newbie

  Plan Premium Country  US Device iPhone XS Max Operating System iOS 12   My Question or Issue  I have previously downloaded songs to Spotify from my local files on a d...

Jemi

Spotify Legend

4409 Views

1 replies

1 likes

  • 4409 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify can't connect through Chromecast (via browser)

PlanPremiumCountryBrazilDevicePersonal Computer through Chrome BrowserOperating SystemWindows 10 My Question or Issue Hello.I'm getting a lot of problems when I try to use Spotify through chromecast. Every time I try to stream it from my computer to ...

Casual Listener

  Plan Premium Country Brazil Device Personal Computer through Chrome Browser Operating System Windows 10  My Question or Issue   Hello. I'm getting a lot of problems when ...

lottware

Regular

5631 Views

12 replies

2 likes

  • 5631 Views
  • 12 replies
  • 2 likes

PC version won't connect to phone or scrobble to Last.fm

PlanPremiumCountryUKDeviceMedion Razer Laptop, Google Pixel PhoneOperating SystemWindows 10, Android 9 My Question or IssueThe version of Spotify on my laptop has suddenly become disconnected from my phone via Connect, and Last.fm. Spotify on my lapt...

Newbie

Plan Premium Country UK Device Medion Razer Laptop, Google Pixel Phone Operating System Windows 10, Android 9   My Question or Issue The version of Spotify on my laptop has suddenly be...

rpenn

Gig Goer

1029 Views

3 replies

2 likes

  • 1029 Views
  • 3 replies
  • 2 likes

Thanks for forcing me to install your bloatware on my PC

Thanks for forcing me to install your bloatware only to edit playlist name.Every other music service allows to edit playlist name from any browser.Only Spotify forces its users to install useless applications.When my 1$ premium ends in 3 months I am ...

Newbie

  Thanks for forcing me to install your bloatware only to edit playlist name. Every other music service allows to edit playlist name from any browser. Only Spotify forces its users to install...

matthewoli98

Gig Goer

792 Views

1 replies

0 likes

  • 792 Views
  • 1 replies
  • 0 likes

Spotify can't play this song right now

ould PlanStudentCountryUK Device(iPhone 6, PC and laptop)Operating System(iOS 11, Windows 10) My Question or IssueHave a problem where I can't play a specific artist (While She Sleeps) on any of my devices.My friends can all play them without any pro...

Visitor

ould Plan Student Country UK  Device (iPhone 6, PC and laptop) Operating System (iOS 11,  Windows 10)   My Question or Issue Have a problem where I can't play a specific arti...

htzo

Composer

1657 Views

6 replies

1 likes

  • 1657 Views
  • 6 replies
  • 1 likes

nothing works

PlanFreeCountry polandDevicepcOperating Systemwindows 10 My Question or Issuespotify just doesn't work. i cannot download it, register a new account, or do anything related to the site, because my access is denied. i cannot play music, because spotif...

Casual Listener

Plan Free Country  poland Device pc Operating System windows 10   My Question or Issue spotify just doesn't work. i cannot download it, register a new account, or do anything rela...

Sebasty

Community Legend

2462 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Desktop app freezes and crashes PC

Premium user, running desktop app on Windows 10. The desktop app is garbage. It does not play nice with any other software on my PC. If I'm running anything any more resource intensive than my web browser, then 9 times out of 10, the desktop app lock...

Visitor

Premium user, running desktop app on Windows 10.   The desktop app is garbage. It does not play nice with any other software on my PC. If I'm running anything any more resource intensive than ...

jordn613

Casual Listener

1052 Views

1 replies

11 likes

  • 1052 Views
  • 1 replies
  • 11 likes

Solved!!Superuser Contribution Does Spotify count Local files as listened to?

I have whole mixtapes and albums which aren't on Spotify otherwise. Does anyone know if these actually get counted in places like Spotify.me and 20XX wrapped. So far from what I can see, they don't go on the 2018 wrapped playlist and they aren't anyw...

Newbie

I have whole mixtapes and albums which aren't on Spotify otherwise. Does anyone know if these actually get counted in places like Spotify.me and 20XX wrapped. So far from what I can see, they don't g...

gxy

Visitor

41786 Views

9 replies

4 likes

  • 41786 Views
  • 9 replies
  • 4 likes

Superuser Contribution [Desktop] Song position after sorting bug

Spotify version 1.0.96.181.gf6bc1b6b on Windows 10 When you click on the album art icon to jump to the song position on the playlist and re-sort playlist (e.g. by artis or album) and try to jump to the song again you end in the wrong position. I trie...

Casual Listener

  Spotify version 1.0.96.181.gf6bc1b6b on Windows 10     When you click on the album art icon to jump to the song position on the playlist and re-sort play...

Ver

Spotify Legend

1483 Views

5 replies

1 likes

  • 1483 Views
  • 5 replies
  • 1 likes

Friend Activity Limit

PlanPremiumCountryUSADeviceWindows 10 PC My Question or Issue So I feel like most people can share the sentiment that the Friend Activity has been a bit wonky over the past few months. However, I have one issue that cropped up that does not seem to h...

Casual Listener

Plan Premium Country USA Device Windows 10 PC   My Question or Issue   So I feel like most people can share the sentiment that the Friend Activity has been a bit wonky over the pas...

Mantisentil

Community Legend

4398 Views

2 replies

4 likes

Desktop
Facebook
Friend Activity
  • 4398 Views
  • 2 replies
  • 4 likes

Windows App changes volume on iOS device when transferring playback

PlanPremiumCountryUSA DeviceiPhone X iOS 12.1.2App version 8.4.79.933 Operating SystemWindows 10 build 18091.0.96.181.gf6bc1b6b (Windows Store version) My Question or IssueWhen transferring playback from my phone to my desktop, Spotify will change th...

Regular

Plan Premium Country USA   Device iPhone X iOS 12.1.2 App version 8.4.79.933   Operating System Windows 10 build 1809 1.0.96.181.gf6bc1b6b (Windows Store version)   My Que...

jw2k_fr

Regular

834 Views

1 replies

1 likes

iOS
volume
Windows
  • 834 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Queue changing to the start of the playlist

PlanPremiumCountryUSA DeviceCustom Built Windows 10 PC (Have also experienced problem on iPhone and Mac)Operating SystemWindows 10 (Have also experienced problem on iOS 11 and 12, and Mac High Sierra and Mojave) My Question or IssueSo it seems that t...

Newbie

Plan Premium Country USA   Device Custom Built Windows 10 PC (Have also experienced problem on iPhone and Mac) Operating System Windows 10 (Have also experienced problem on iOS 11 and 12...

Yordan

Moderator

9026 Views

6 replies

5 likes

Echo
iOS
Mac
Windows 10
  • 9026 Views
  • 6 replies
  • 5 likes

Spotify for Windows 10 not scrobbling and not displaying current song as Discord status

My device is a laptop, with Windows 10 as the operating system. I've tried reinstalling the Spotify app multiple times and it doesn't fix the issue mentioned on the subject.

Visitor

My device is a laptop, with Windows 10 as the operating system. I've tried reinstalling the Spotify app multiple times and it doesn't fix the issue mentioned on the subject.

883 Views

0 replies

2 likes

Discord
last.fm
scrobbling
  • 883 Views
  • 0 replies
  • 2 likes

Only able to play 4 tracks of Boris Brejcha - 22 (Album)

PlanPremiumCountry BelgiumDevicePC & Android PhoneOperating SystemWindows 10 & Android 6 My Question or Issue Today I've noticed that I'm only able to play 4 tracks of Boris Brejcha's "22" Album.What can be the reason for this issue?https://open.spot...

Casual Listener

Plan Premium Country  Belgium Device PC & Android Phone Operating System Windows 10 & Android 6   My Question or Issue   Today I've noticed that I'm only able to pla...

Smlth

Casual Listener

761 Views

4 replies

1 likes

  • 761 Views
  • 4 replies
  • 1 likes

can't listen one song on Spotify Desktop.

PlanPremiumCountryItaly Device(PC)Operating System(Windows 10) My Question or IssueHi, i can't listen one song on spotify, i tried disabling hw accelleration, but nothing. Also, on PC i can't see the song on my library.

Regular

Plan Premium Country Italy   Device (PC) Operating System (Windows 10)   My Question or Issue Hi, i can't listen one song on spotify, i tried disabling hw accelleration, but noth...

386 Views

0 replies

0 likes

  • 386 Views
  • 0 replies
  • 0 likes

[Radio] 'Ban' Artist from Radio

PlanFree/PremiumCountry Device My Question or Issue my question is why can I ot get the album station to know what songs are playing?

Music Fan

Plan Free/Premium Country   Device   My Question or Issue  my question is why can I ot get the album station to know what songs are playing?

340 Views

0 replies

0 likes

  • 340 Views
  • 0 replies
  • 0 likes

Superuser Contribution Error al instalar Spotify

PlanFreeCountrySpainDevicePCOperating SystemWindows 7 Desde hace unos dias me fallaba Spotify, cuando lo abria me daba un error en linea y se cerraba el programa ("APPCRASH"), decido desinstalar y volver a instalar de nuevo, y ya ni siquiera lo insta...

Newbie

  Plan Free Country Spain Device PC Operating System Windows 7   Desde hace unos dias me fallaba Spotify, cuando lo abria me daba un error en linea y se cerraba el programa ("APPC...

Jemi

Spotify Legend

5617 Views

1 replies

0 likes

  • 5617 Views
  • 1 replies
  • 0 likes

Can no longer create radio stations

Plan:Family PremiumCountry:AustraliaOperating System:Windows 10 1809 October 2018 Update/ Spotify App from Microsoft StoreIssue:There is no 'Create New Station +' button in the Radio category in the desktop app. Furthermore, creating a playlist based...

Newbie

Plan: Family Premium Country: Australia Operating System: Windows 10 1809 October 2018 Update/ Spotify App from Microsoft Store Issue: There is no 'Create New Station +' button in the Radio ca...

moderndrummer44

Casual Listener

17470 Views

54 replies

37 likes

Radio
Windows 10 October update
  • 17470 Views
  • 54 replies
  • 37 likes

Can't Find Friends to follow or new Facebook contacts

PlanPremiumCountry AustraliaDevicePCOperating SystemWindows 10 My Question or Issue I am unable to add new Facebook friends, even though I have recently added new friends on Facebook they are not coming up on the Spotify app (desktop or android)

Music Fan

  Plan Premium Country  Australia Device PC Operating System Windows 10   My Question or Issue    I am unable to add new Facebook friends, even though I have rece...

516 Views

0 replies

1 likes

Friends
  • 516 Views
  • 0 replies
  • 1 likes