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My Spotify is not working

My Spotify is not working

Plan

premium

Country

spain

Device

 

Operating System

windows 7 

 

My Question or Issue

Hi, this is my first time here. I just installed spotify in my windows. All my playlists appear empty, my songs, artists, albums, etc. And if I search a song it don't play anything and remain thinking. In my app on android everything works well

Reply
5 Replies

Hey @Galathbel,

 

Thanks for reaching out and welcome to the Community.

 

Could you try logging out and back in to your account two times in a row? This prompts a resync with our servers. If that doesn't fix things, it's possible that some of the app files have gotten damaged. This is usually resolved by performing a clean reinstall using these steps. They are more thorough and make sure that no leftover files remain.

 

Hope you find this useful. Keep us posted how you get on.

Mihail Moderator
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Hi! Thanks for your time and help. I tried this steps three or four tmies and still not work. I tried too with a third cleaner aplication

Hey there @Galathbel,

 

Thank you for your reply and confirmation. We're sorry to hear that you still experience this.

 

It would be great if you can try the following:

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them
  7. Save your changes and restart Spotify

If that doesn't do the trick - can you let us know which version of the app you have?

 

We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
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Hi!. Thank you for your time and help. I have installed windows 10 and it solve all the problems.

Hey again @Galathbel,

 

Thank you for your reply and confirmation.

 

We're really glad to hear that everything works for you again 🙂

 

Let us know if anything comes up. We're always happy to help.

 

Happy Friday 🙂

 

Cheers!

JeremyModerator
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Live, love, laugh and listen to music 🙂

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