My Spotify stopped working

[Helker]

Plan

Premium

Country

 México

Device

PC

Operating System

Windows 10

My Question or Issue

Some days ago, I started having issues with Spotify, I've tried reinstalling it, deleting cache data, following instructions of Technical support, but nothing worked. I literally see no songs in any playlist, genders, trends, etc.

 Any help would be appreciated, I'm desperate to solve this cuz I really wanna play videogames while listening to music 😄

[RockstarFischer]

Hey @Helker,

Do you see your playlist/songs on your mobile device or on another PC?

Cheers,

Sebastian

[RockstarFischer · Accepted solution]

Hey @Helker,

I  may have just found a solution for you:

It is apparently a known issue right now.

Here you can see the open Issue and can vote for it to hopfully be fixed sooner!

For a quick workaround try these steps by @Mantisentil

1. Open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
6. If you do find any lines with Spotify, please remove them.
7. Save your changes and restart Spotify. 

[Helker]

Hi, @RockstarFischer

Yes, I see my playlists on my Phone, this is the only dispositive where Spotify isn't working.

Btw, I've tried the Notepad thing and everything was okay.

Idk what to do now

[RockstarFischer]

Have you tried deleting the "0.0.0.0 splclient.wg.spotify.com" line?

[fernandon199]

I have the same error and I tried what u say, deleting any line that shows spotify name and still not working. On my mobile is working fine but in my desktop app no. 

[Rayler]

Same thing happens to me, except that I never had any line in my HOSTS file so I can't delete any Spotify entries

[RockstarFischer · Accepted solution]

Hey @Rayler, @fernandon199

Take a look at/follow this topic here, the engineers are already working on a fix. If it is still not working try logging out of your spotify app and reinstalling it. Then follow the steps above.

Hope you guys can continue listening soon!