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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1929 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

148648 Views

83 replies

27 likes

  • 148648 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

134562 Views

294 replies

22 likes

  • 134562 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11218 Views

1 replies

6 likes

  • 11218 Views
  • 1 replies
  • 6 likes

Old profile picture in Spotify desktop

Plan/PremiumCountry IrelandDevicepcOperating Systemwindows 10 My Question or Issue I think I first signed up for Spotify via facebook, when I did Spotify imported a profile picture and has been showing it in " Your Discover Weekly". This picture is p...

Casual Listener

Plan /Premium Country  Ireland Device pc Operating System windows 10    My Question or Issue  I think I first signed up for Spotify via facebook, when I did  Spotif...

aindriu80

Casual Listener

2569 Views

2 replies

0 likes

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Yet another radio problem

PlanPremiumCountrycruithne Devicelots Operating Systemwindows 10 My Question or IssueAnother day another update another radio problemCan someone please clarify once and for all what on earth is going on with the radio (or lack of)There are posts ever...

Roadie

Plan Premium Country cruithne   Device lots   Operating System windows 10   My Question or Issue Another day another update another radio problem Can someone please clarif...

unclesilas

Roadie

1861 Views

2 replies

10 likes

  • 1861 Views
  • 2 replies
  • 10 likes

Adding all music to a playlist

lanPremiumCountry DeviceLaptopOperating SystemWindows 10 My Question or Issue I currently have a large number of songs in my library. It seems the only way to share them is to create a playlist. I have a couple specialized lists, but is there a way t...

Regular

lan Premium Country   Device Laptop Operating System Windows 10   My Question or Issue  I currently have a large number of songs in my library.  It seems the only way to...

Mantisentil

Community Legend

1503 Views

5 replies

0 likes

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Songs are playing, progress bar moving, but with no sound.

PlanFree/PremiumCountryUK DevicePCOperating SystemWindows 7 My Question or Issue Around two days ago I've had this problem, I've tried to play my music and every time I do the song plays with the prgress bar moving but no sound. My sound drivers are ...

Casual Listener

Plan Free/Premium Country UK  Device PC Operating System Windows 7   My Question or Issue  Around two days ago I've had this problem, I've tried to play my music and every ti...

unclesilas

Roadie

1507 Views

2 replies

1 likes

  • 1507 Views
  • 2 replies
  • 1 likes

Installation takes forever !!

PlanPremiumCountryCanada DeviceIntel Xeon , very recent, 64 gigs of RamOperating SystemWin 10 My Question or Issue The installation of th desktop app is really long. Aborting the process takes even longer. This is really bad and makes me feel like ne...

Newbie

  Plan Premium Country Canada  Device Intel Xeon , very recent, 64 gigs of Ram Operating System Win 10   My Question or Issue  The installation of th desktop app is rea...

KSutton

Music Fan

2357 Views

1 replies

2 likes

  • 2357 Views
  • 1 replies
  • 2 likes

Solved!! CPU 100%

PlanPremiumCountry FranceDevicePC AMD Ryzen 2700x 16Go Ram 250Go SSD M2 NVMEOperating SystemWindows 10 x64 My Question or Issue Spotify utilise 100% du CPU. Lorsqu'il n'est pas lancé, je n'ai pas de problème. Pouvez-vous m'aider ? Spotify use 100% CP...

Casual Listener

Plan Premium Country  France Device PC AMD Ryzen 2700x 16Go Ram 250Go SSD M2 NVME Operating System Windows 10 x64   My Question or Issue  Spotify utilise 100% du CPU. Lorsqu'...

ecamposm

Visitor

1090 Views

2 replies

0 likes

  • 1090 Views
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Spotify client on windows hangs up during audio device changes on system

PlanPremiumCountryPoland DevicePCsOperating SystemWindows 7 and Windows 10 My Question or Issue This bug appeared in one of the recent updates, before there was not a problem.The situation is, when spotify is launched on windows, any change to audio ...

Newbie

Plan Premium Country Poland  Device PCs Operating System Windows 7 and Windows 10   My Question or Issue  This bug appeared in one of the recent updates, before there was not...

mcr9191

Newbie

760 Views

1 replies

1 likes

  • 760 Views
  • 1 replies
  • 1 likes

Desktop Spotify: imposssible to maximize

Win7 64 bit - Desktop Spotify won't MAXIMIZE. it shows up on Taskbar, but no chance to show/use it in a window. uninstall/reinstall/restart the PC didn't help.no error-msg or so. any idea? thx

Casual Listener

  Win7 64 bit - Desktop Spotify won't MAXIMIZE. it shows up on Taskbar, but no chance to show/use it in a window.  uninstall/reinstall/restart the PC didn't help. no error-msg or so.&nbs...

OneByBoo

Roadie

327 Views

1 replies

0 likes

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  • 1 replies
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[Desktop] ATTN ADMINS - Spam/Malicious Links in Windows Store Spotify

I can't explain what is causing this... and my virus/malware scanner (BitDefender) isn't picking up anything... but if i click anywhere in the Spotify App (windows store version), it pops open two new tabs on my browser which are obviously spam/malic...

Newbie

I can't explain what is causing this... and my virus/malware scanner (BitDefender) isn't picking up anything... but if i click anywhere in the Spotify App (windows store version), it pops open two ne...

787 Views

0 replies

0 likes

Desktop
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bloated data folder

PlanPremiumCountryIsrael DevicePCOperating SystemWindows 10 My Question or Issue I've set a folder in settings/(edit-->preferences...) --> Offline songs storage but I can still see bloated data folder on:C:\Users\Dekel\AppData\Local\SpotifyThe offlin...

Casual Listener

Plan Premium Country Israel   Device PC Operating System Windows 10   My Question or Issue  I've set a folder in settings/(edit-->preferences...) --> Offline songs sto...

uncajesse

Music Fan

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

Desktop app wont open/web player keeps having error

PlanPremiumCountry USDevicePCOperating System(Windows 10,etc.) My Question or IssueI recently re-install my whole system due to harddrive replacement. I downloaded the desktop app and installed it. But after the installing process, the app would not ...

Casual Listener

Plan Premium Country  US Device PC Operating System (Windows 10,etc.)   My Question or Issue I recently re-install my whole system due to harddrive replacement.  I downloaded...

OneByBoo

Roadie

1340 Views

3 replies

0 likes

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  • 3 replies
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I am having so many problems with spotify on all my computers

Hi, I am running windows 10 64 bit andI am having multible issues.Issues:High CPU usage (worse than chrome)"the application is not responting" ErrorThe application is very slowEtc... I am running spotify free: 1.0.98.78.gb45d2a6bMy specs: 8GB ram, co...

Visitor

Hi, I am running windows 10 64 bit andI am having multible issues. Issues: High CPU usage (worse than chrome) "the application is not responting" Error The application is very slow Etc... &nbsp...

Biggsy1

Casual Listener

602 Views

2 replies

0 likes

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  • 2 replies
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Radio Windows 10

PlanFreeCountryUSA My Question or Issue Did Spotify remove the Radio? It was literally working a second ago while I was on Spotify. Now it only shows previous stations I’ve listened to. Music genres don’t show up either.

Casual Listener

Plan Free Country USA   My Question or Issue   Did Spotify remove the Radio? It was literally working a second ago while I was on Spotify. Now it only shows previous stations I’ve li...

251 Views

0 replies

0 likes

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Solved!! Spotify unable to play music using Desktop App

PlanPremiumCountryDenmarkDeviceDesktop PCOperating SystemWindows 10Spotify Version1.0.98.78.gb45d2a6bConnectionWIFI (Ethernet)OutputDigital Output using Amanero USB Driver.Output settings2 channel 384kHz, with every filetype and quality winged. Physi...

Casual Listener

Plan Premium Country Denmark Device Desktop PC Operating System Windows 10 Spotify Version 1.0.98.78.gb45d2a6b Connection WIFI (Ethernet) Output Digital Output using Amanero USB Driver. ...

Mike2206

Visitor

16761 Views

9 replies

0 likes

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REMOVE THE GREEN "DOWNLOADED" TICK FROM END OF PLAYLIST NAMES

Please remove the ugly green tick that was added in the recent update. Clicking into a playlist to see if it was downloaded was perfectly fine and was no problem. Now I have all these green ticks beside playlist names.At least give us the option to k...

Visitor

  Please remove the ugly green tick that was added in the recent update. Clicking into a playlist to see if it was downloaded was perfectly fine and was no problem. Now I have all these green t...

DennyEMufc

Roadie

1904 Views

2 replies

2 likes

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Search gives no results

How does this search "track:"four" NOT track:"fire"", give no results. I'm pretty sure that there should be at least a single track with the word "four" in it without the word "fire".

Casual Listener

How does this search "track:"four" NOT track:"fire"", give no results. I'm pretty sure that there should be at least a single track with the word "four" in it without the word "fire".   ...

Bozars

Casual Listener

589 Views

1 replies

0 likes

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[Windows] Troubleshooting Spotify

PlanFreeCountryLatvia DeviceHP 225Operating SystemWindows 10 My Question or IssueHelp please sometimes Spotify lost internet connetion with happens only with Spotify. What can I do??

Newbie

  Plan Free Country Latvia   Device HP 225 Operating System Windows 10   My Question or Issue Help please sometimes Spotify lost internet connetion with happens only with S...

Kosakewich

Casual Listener

321 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Spotify is being very slow

So this problem occured today when i was were to listen to some music, so i clicked my playlist and it took maybe 1-2 minutes for the playlist to load so i could choose a song that was kind of annoying and a little bit after that i searched a song an...

Gig Goer

So this problem occured today when i was were to listen to some music, so i clicked my playlist and it took maybe 1-2 minutes for the playlist to load so i could choose a song that was kind of annoyi...

skwaab

Newbie

58710 Views

17 replies

8 likes

  • 58710 Views
  • 17 replies
  • 8 likes

Windows 10 - Spotify crashes if I unplug a usb headset without headphones in

PlanPremiumCountrySpain DeviceLenovo yoga 510Operating SystemWindows 10 My Question or Issue I have a windows 10 laptop. I often have to go into meetings so plug in USB headset, then come out the meeting, take the usb headset out and THEN plug in hea...

Newbie

  Plan Premium Country Spain  Device Lenovo yoga 510 Operating System Windows 10   My Question or Issue   I have a windows 10 laptop. I often have to go into meetings ...

575 Views

0 replies

0 likes

windows10
  • 575 Views
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