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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2705 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

158335 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

terioncalling

Roadie

157388 Views

297 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11645 Views

1 replies

6 likes

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Solved!! Error code (7) or (2)

PlanPremiumCountry United StatesDeviceHP EliteDesk Operating SystemWindows 7 or later My Question or Issue I am able to log into my webplayer on Google Chrome and play my music through my playlists just fine, but when I try to use the desktop app, wh...

Casual Listener

Plan Premium Country  United States Device HP EliteDesk  Operating System Windows 7 or later   My Question or Issue  I am able to log into my webplayer on Google Chrome ...

PresidentMads

Casual Listener

4535 Views

4 replies

0 likes

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Solved!! [Desktop] PC not playing, everything else does.

PlanPremiumCountry ItalyDevicePCOperating SystemWin10 My Question or Issue Since around early february, spotify has stopped working on my Desktop PC.Neither the app, nor the online (browser) version work.My account currently works normally both on my...

Casual Listener

Plan Premium Country  Italy Device PC Operating System Win10   My Question or Issue  Since around early february, spotify has stopped working on my Desktop PC. Neither the a...

Loxer

Community Legend

1018 Views

6 replies

0 likes

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Nothing on Desktop will play

PlanFreeCountry Australia Operating SystemWindows 10 My Question or Issue Nothing on my desktop spotify will play, it shows blank when I play and it wont start playing. Everything on my phone will work fine (android) but on desktop nothing works I tr...

Newbie

Plan Free Country  Australia   Operating System Windows 10   My Question or Issue  Nothing on my desktop spotify will play, it shows blank when I play and it wont start p...

Loxer

Community Legend

348 Views

1 replies

0 likes

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No songs are available on Spotify

PlanPremiumCountryUKDeviceComputerOperating SystemWindows 10Spotify VersionI am on latest version of Spotify as far as I am aware (given that I just re-installed 3 times) My Question or IssueI had a problem with Spotify starting on start up even when...

Casual Listener

Plan Premium Country UK Device Computer Operating System Windows 10 Spotify Version I am on latest version of Spotify as far as I am aware (given that I just re-installed 3 times)   M...

blcklght1212

Newbie

6665 Views

8 replies

6 likes

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My friends are dissapearing from my friend feed

PlanPremiumCountryThe NetherlandsDevicePCOperating SystemWindows 10 My Question or IssueSince last week I noticed that there are friends dissapearing in my friend feed.At first I were just a few but at this point there are only 5 left now.I've alread...

Newbie

  Plan Premium Country The Netherlands Device PC Operating System Windows 10   My Question or Issue Since last week I noticed that there are friends dissapearing in my friend fee...

Mantisentil

Community Legend

1588 Views

1 replies

0 likes

Dissapearing
Friend Feed
Friends
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Albums Not Syncing from Android to Windows

I recently redownloaded Spotify for Windows. I had been using the web player since about early October of last year, when I switched due to issues I had been having with the PC app. I redownloaded it today, and found that all the albums+songs I have ...

Newbie

  I recently redownloaded Spotify for Windows. I had been using the web player since about early October of last year, when I switched due to issues I had been having with the PC app. I redownl...

OneByBoo

Roadie

377 Views

1 replies

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Made For You is empty in the desktop version

PlanFreeCountry IndiaDeviceLenovo LaptopOperating System Windows 10 My Question or Issue The Made for you tab in the Web player and the client is empty and says "Keep listening to the music you love. Once we know what you love to listen to, Your Dail...

Newbie

  Plan Free Country  India Device Lenovo Laptop Operating System  Windows 10  My Question or Issue  The Made for you tab in the Web player and the client is empty a...

A_Musicophile

Community Legend

1217 Views

1 replies

0 likes

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Black Screen on Spotify Web Player Web Player

DeviceDesktopOperating SystemWindows 10 My Question or IssueJust finished building my desktop today and Spotify Web Player does not load (loads a black screen) in both Microsoft Edge and Google Chrome. Tried the Spotify App on Windows 10 and it works...

Newbie

Device Desktop Operating System Windows 10   My Question or Issue Just finished building my desktop today and Spotify Web Player does not load (loads a black screen) in both Microsoft Edge...

LucasVanzin

Newbie

872 Views

1 replies

0 likes

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Spotify doesn't prevent screen from sleeping in the webapp

Plan Country Device Operating SystemWindows 10 My Question or IssueUsing Open Spotify it prevents the screen from sleeping. Is there a way to change that behaviour?

Casual Listener

Plan   Country   Device   Operating System Windows 10   My Question or Issue Using Open Spotify it prevents the screen from sleeping. Is there a way to change that behav...

klappis

Casual Listener

3884 Views

2 replies

0 likes

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Spotify can't play some songs after the last update

PlanFreeCountryCzech Republic DevicePersonal ComputerOperating SystemWindows 7 My Question or IssueAfter last update my Spotify can't play some songs. Mostly songs of new artists what i didn't listened before. Everyhing what I've added to my playlist...

Casual Listener

Plan Free Country Czech Republic   Device Personal Computer Operating System Windows 7   My Question or Issue After last update my Spotify can't play some songs. Mostly songs of ...

corroder5

Casual Listener

1093 Views

6 replies

3 likes

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Solved!!Superuser Contribution "Spotify can't play this right now, if you have the file on your computer you can impot it

PlanFree/PremiumCountry DenmarkDevice(iPhone 6s)Operating System(Windows 10) My Question or Issue HiI've in the past week been unable to play any song on spotify on PC, however i can play all songs on my phone...I have tried a few things to fix it bu...

Newbie

Plan Free/Premium Country  Denmark Device (iPhone 6s) Operating System (Windows 10)   My Question or Issue  Hi I've in the past week been unable to play any song on spotify ...

Jemi

Spotify Legend

1821 Views

5 replies

0 likes

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Superuser Contribution Artist name is Wrong

I have already communicated with you on several occasions. By mistake, my artistic name appears as VideoBeta and is actually Video Beta. In fact, I already have music uploaded as Video Beta. I write to Spotofy and the only thing they do is answer me ...

Casual Listener

I have already communicated with you on several occasions. By mistake, my artistic name appears as VideoBeta and is actually Video Beta. In fact, I already have music uploaded as Video Beta. I write ...

Katerina

Spotify Legend

2757 Views

3 replies

0 likes

Error 412
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Playlists synced but "Songs" not synced

PlanPremiumCountry SingaporeDeviceCustom PC, Huawei P9+Operating SystemWindows 7 Ultimate x64, Android Oreo My Question or Issue Songs saved and added to playlists on Android are synced in individual playlists but not in the main "Songs" list in the ...

Newbie

Plan Premium Country  Singapore Device Custom PC, Huawei P9+ Operating System Windows 7 Ultimate x64, Android Oreo   My Question or Issue  Songs saved and added to playlists ...

OneByBoo

Roadie

371 Views

1 replies

0 likes

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Lots of songs won't play!

PlanFreeCountry CanadaDevicePCOperating System Windows 10My Question or Issue Spotify won't play like 70% of songs I try to play, this is becoming a pain in the neck. See attatched file for what I see when i try to play unplayable songs. There are lo...

Newbie

Plan Free Country  Canada Device PC Operating System   Windows 10 My Question or Issue  Spotify won't play like 70% of songs I try to play, this is becoming a pain in the nec...

AcousticGrover

Gig Goer

328 Views

1 replies

0 likes

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Desktop Spotify basically broken

PlanFreeCountry USADeviceToshiba laptop, iPhone 7+Operating SystemWindows 10, iOS 12.1.4 My Question or Issue a few weeks ago, i noticed i was unable to play songs that i had never played before on spotify. it didn't matter if i was able to play them...

Newbie

  Plan Free Country  USA Device Toshiba laptop, iPhone 7+ Operating System Windows 10, iOS 12.1.4   My Question or Issue  a few weeks ago, i noticed i was unable to pla...

Mantisentil

Community Legend

913 Views

1 replies

0 likes

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no sound during playback

My Question or Issuewhen i try playing tracks on windows, both on Spotify web player and the downloaded app, it shows the progress bar moving but will not play sound. after another trial, it shows me "error: cannot play the current song." i've tried ...

Newbie

My Question or Issue when i try playing tracks on windows, both on Spotify web player and the downloaded app, it shows the progress bar moving but will not play sound. after another trial, it shows ...

A_Musicophile

Community Legend

297 Views

1 replies

0 likes

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nothing works

all of the songs are greyed out when i click on them they do not play. none of my playlists load tried uninstall reinstall didnt work

Newbie

  all of the songs are greyed out when i click on them they do not play.  none of my playlists load  tried uninstall reinstall didnt work   

A_Musicophile

Community Legend

365 Views

1 replies

0 likes

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Solved!! Spotify Desktop Overlay

PlanPremiumCountry USADeviceComputerOperating SystemWindows 10 My Question or IssueI recently installed a new SSD and installed windows 10 on it, and when I installed spotify, the desktop overlay disappeared, and I have no option to turn it back on. ...

Casual Listener

Plan Premium Country  USA Device Computer Operating System Windows 10   My Question or Issue I recently installed a new SSD and installed windows 10 on it, and when I installed sp...

timmappa

Casual Listener

2833 Views

2 replies

0 likes

Desktop overlay
Windows 10
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Search function - not working on my Microsoft windows phone - rest of functions working

PlanPremiumCountryUnited Kingdom DeviceMicrosoft Windows phoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Premium Country United Kingdom   Device Microsoft Windows phone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

278 Views

0 replies

0 likes

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Spotify on Windows dosn't work

Operating SystemWindows 10 My Question or IssueA few days ago I have problems with the app, it does not play some songs and I have uninstalled and installed it and it is still the same, now the empty playlists appear, but in the cellphone I can play ...

Newbie

 Operating System Windows 10   My Question or Issue A few days ago I have problems with the app, it does not play some songs and I have uninstalled and installed it and it is still the ...

Bittencourt

Spotify Star

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes