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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 135108 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 135108 Views
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  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 51683 Views
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  • 32 likes
  • Windows
  • 51683 Views
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  • 32 likes

Help: Greyed song in mobile playlist, but not in windows - and more on grey songs

My Question or Issue Songs are greyed out in my phone's playlist, but won't even appear on the same playlist on windows.1 - Why is that?2 - If I download a song that later becomes greyed out, will I be able to keep it?3 - If not, am I correct in assu...

  • Casual Listener
  • My Question or Issue  Songs are greyed out in my phone's playlist, but won't even appear on the same playlist on windows. 1 - Why is that? 2 - If I download a song that later becomes greyed o...
  • RNars
  • Casual Listener
  • 836 Views
  • 4 replies
  • 0 likes
  • 836 Views
  • 4 replies
  • 0 likes

Problem in search

Nothing found in the searchPlanPremiumCountry IsraelDeviceWindows 10 appOperating SystemWindows 10 My Question or Issue

  • Casual Listener
  • Nothing found in the search Plan Premium Country  Israel Device Windows 10 app Operating System Windows 10   My Question or Issue  
  • RonenGoaStar
  • Casual Listener
  • 327 Views
  • 6 replies
  • 0 likes
  • 327 Views
  • 6 replies
  • 0 likes

trying to search for artists, but spotify is only searching for local files

PlanFreeCountry englandDevicedesktop pcOperating Systemwindows ten My Question or Issue when i try seaching for music, the only songs and artists in my local files are showing up, nothing thats on spotify

  • Casual Listener
  • Plan Free Country  england Device desktop pc Operating System windows ten   My Question or Issue   when i try seaching for music, the only songs and artists in my local...
  • sprousej98
  • Roadie
  • 885 Views
  • 5 replies
  • 1 likes
  • 885 Views
  • 5 replies
  • 1 likes

Error 17 on Spotify when signing in

PlanFree/PremiumCountry USADevice(iPhone 6s, HP Windows 10 laptop)Operating System(iOS 10, Windows 10,etc.) My Question or Issue Today I tried to sign into my main Spotify account and an error popped up that said A firewall may be blocking Spotify. P...

  • Regular
  • Plan Free/Premium Country  USA Device (iPhone 6s, HP Windows 10 laptop) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue  Today I tried to sign into my main ...
  • agarwalronak58
  • Regular
  • 4994 Views
  • 10 replies
  • 0 likes
  • Account
    Login
  • 4994 Views
  • 10 replies
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Superuser Contribution Spotify app state overrided my dektop spotify previous state when i change from one to the other

Each time that I change from spotify phone to spotify desktop, the desktop previous "state" (song/list/random option/etc...) is overriden by the spotfy phone "state" so i lost the list/song/queue or random config I was playing on my desktop before......

  • Roadie
  • Each time that I change from spotify phone to spotify desktop, the desktop previous "state" (song/list/random option/etc...) is overriden by the spotfy phone "state" 😞 so i lost the list/song...
  • fredkidgmail
  • Roadie
  • 457 Views
  • 6 replies
  • 0 likes
  • Windows
  • 457 Views
  • 6 replies
  • 0 likes

Solved!! cant turn off recently played artists?

PlanPremiumCountry CanadaDevicePCOperating SystemWindows 10 Every time i try to toggle my recently played artists off nothing happens, restarting the program just toggles it back on.

  • Newbie
  • Plan Premium Country  Canada Device PC Operating System Windows 10   Every time i try to toggle my recently played artists off nothing happens, restarting the program just toggles ...
  • Luke
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Starts playing 30 sec into song

PlanPremiumCountry DeviceDesktop Windows My Question or IssueOne song starts playing 30 seconds in when being played in a playlist with shuffle. Only one song seems to have this problem

  • Newbie
  • Plan Premium Country   Device Desktop   Windows  My Question or Issue One song starts playing 30 seconds in when being played in a playlist with shuffle. Only one song seems t...
  • Luke
  • Spotify Star
  • 2261 Views
  • 1 replies
  • 0 likes
  • 2261 Views
  • 1 replies
  • 0 likes

Only one daily mix

PlanPremiumCountrySpainOperating System Windows 10My Question or IssueI only get a daily mix, before I had three. It is normal?

  • Newbie
  •   Plan Premium Country Spain Operating System  Windows 10 My Question or Issue I only get a daily mix, before I had three. It is normal?  
  • Luke
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Noticing the Improvements

I've been using the Windows Desktop version nearly every day for a few months, and I just wanted to say "Thank You" for all the improvements that I've noticed to performance, data-syncing, keyboard shortcuts, etc. All the small improvements are addin...

  • Roadie
  • I've been using the Windows Desktop version nearly every day for a few months, and I just wanted to say "Thank You" for all the improvements that I've noticed to performance, data-syncing, keyboard s...
  • Flanstario1
  • Composer
  • 280 Views
  • 3 replies
  • 0 likes
  • 280 Views
  • 3 replies
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Superuser Contribution Desktop Daily Mix Issue "not available offline"

I've seen a couple posts similar, but none with a fix.....I can get daily mix on the ios app, but when I type it into the search bar on the desktop version and click daily mix it gives me the message, "your daily mix is not available offline. Please ...

  • Casual Listener
  • I've seen a couple posts similar, but none with a fix.....I can get daily mix on the ios app, but when I type it into the search bar on the desktop version and click daily mix it gives me the message...
  • Alfredo
  • Roadie
  • 476 Views
  • 3 replies
  • 0 likes
  • Playlists
  • 476 Views
  • 3 replies
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PLAYLIST PICTURE

PlanPremiumCountry swedenDevice(PC)Operating System(windows 8.1) My Question or Issuehow can i download my own playlist pictures ? i really dont want to lose my picture and i would like to edit it

  • Newbie
  • Plan Premium Country  sweden Device (PC) Operating System (windows 8.1)   My Question or Issue how can i download my own playlist pictures ? i really dont want to lose my picture ...
  • Loxer
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
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Spotify not installing correctly

Device(ASUS UX430UAR Signature Edition)Operating System(Windows 10 Enterprise version 1803) My Question or IssueBefore, I was getting a black screen when I run Spotify. I uninstalled and reinstalled it. Now, when I go to run Spotify, installed from t...

spotify install error.JPG
  • Newbie
  •     Device (ASUS UX430UAR Signature Edition) Operating System (Windows 10 Enterprise version 1803)   My Question or Issue Before, I was getting a black screen when I run Spotif...
  • midnight_8
  • Gig Goer
  • 669 Views
  • 3 replies
  • 0 likes
  • 669 Views
  • 3 replies
  • 0 likes

Shuffle repeating the same series of songs in a loop

PlanPremiumCountryUKDeviceHP Spectre LaptopOperating SystemWindows 10 My Question or Issue I have a 3500+ song playlist, when I set it to play on shuffle and let it play it quite often repeats the same series of songs - so if I start it off at the be...

  • Newbie
  • Plan Premium Country UK Device HP Spectre Laptop Operating System Windows 10   My Question or Issue   I have a 3500+ song playlist, when I set it to play on shuffle and let it pl...
  • asyoung5555
  • Regular
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Multiple accounts on one pc

PlanPremiumCountry United KingdomDevicePCOperating SystemWindows 10 My Question or Issue Hi, I currently share my pc with one other person, that has a spotify account. His account is already signed in to the app. Is there anyway to use my account wit...

  • Casual Listener
  • Plan Premium Country  United Kingdom Device PC Operating System Windows 10   My Question or Issue  Hi, I currently share my pc with one other person, that has a spotify accou...
  • Incatrops
  • Casual Listener
  • 10658 Views
  • 3 replies
  • 13 likes
  • Account
  • 10658 Views
  • 3 replies
  • 13 likes

Changes in the web helper

The new Spotify Update for Windows made the web helper not helpful anymore. I used the web helper to control spotify. But for now all valid requests to the web helper are not working anymore. The web helper still runs on 127.0.0.1:4381 I know it was ...

  • Casual Listener
  •     The new Spotify Update for Windows made the web helper not helpful anymore. I used the web helper to control spotify. But for now all valid requests to the web helper are not working ...
  • Luke
  • Spotify Star
  • 643 Views
  • 3 replies
  • 3 likes
  • 643 Views
  • 3 replies
  • 3 likes

Spotify offline songs storage location can't be changed

Just as the title said, i have been trying to change my offline save location from an ssd to an hdd but i can't PlanPremium Devicewindows 10 laptop

  • Casual Listener
  • Just as the title said, i have been trying to change my offline save location from an ssd to an hdd but i can't   Plan Premium   Device windows 10 laptop
  • Loxer
  • Spotify Star
  • 2195 Views
  • 3 replies
  • 2 likes
  • 2195 Views
  • 3 replies
  • 2 likes

Superuser Contribution re album covers changing

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am having trouble with some of the album covers in my playlists changing without my intervension. It mostly only happens when Spotify does an autom...

  • Casual Listener
  • Plan Free/Premium Country     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am having trouble with some of the album covers in m...
  • SergioDavid
  • Roadie
  • 690 Views
  • 1 replies
  • 0 likes
  • 690 Views
  • 1 replies
  • 0 likes

Hide Podcasts thats not interesting?

CountrySweden DeviceSamsung Galaxy, Ios, Ipad, Windows, Mac.Operating SystemIOS 11 12, Android 4.0.1 8.0.1, Windows 10 Windows 7 My Question or Issue Why arent Featured Items like "Googles ad-choiches"? And be able to control them - more people would...

  • Casual Listener
  •   Country Sweden   Device Samsung Galaxy, Ios, Ipad, Windows, Mac. Operating System IOS 11 12, Android 4.0.1 8.0.1, Windows 10 Windows 7   My Question or Issue  Why aren...
  • Luke
  • Spotify Star
  • 396 Views
  • 1 replies
  • 1 likes
  • 396 Views
  • 1 replies
  • 1 likes

Distorted sound

PlanPremiumCountry NetherlandsDeviceAcer Aspire E15Operating System Microsoft Windows 8.1 My Question or IssueA week or so ago I noticed that a number of songs in my playlists have a distorted effect, whereas this has not been an issue before. It's a...

  • Casual Listener
  • Plan Premium Country  Netherlands Device Acer Aspire E15 Operating System  Microsoft Windows 8.1   My Question or Issue A week or so ago I noticed that a number of songs in m...
  • Luke
  • Spotify Star
  • 2844 Views
  • 1 replies
  • 1 likes
  • 2844 Views
  • 1 replies
  • 1 likes