Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 50651 Views
  • 77 replies
  • 27 likes
  • 50651 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 76234 Views
  • 271 replies
  • 21 likes
  • 76234 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5353 Views
  • 1 replies
  • 6 likes
  • 5353 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145507 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145507 Views
  • 0 replies
  • 26 likes

Feel good friday not updating

PlanPremiumCountry UKDeviceWindows 10 / Android - Samsung S8 (Oreo) My Question or Issue My Feel good Friday playlist is stuck since 13-12-18. I have unfollowed it, re followed it, unfollowed and restarted... Out of ideas.

  • Newbie
  • Plan Premium Country  UK Device Windows 10 / Android - Samsung S8 (Oreo)  My Question or Issue  My Feel good Friday playlist is stuck since 13-12-18. I have unfollowed it, re fo...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Strongly dislike getting all the albums added to my playlist when clicking play on recent one

PlanFree/PremiumOperating SystemWindows 7 My Question or IssueI strongly dislike getting all the albums added to my playlist when clicking play on recent one. I.e. if an artist has albums from 1990 - 2010, clickining play in the album list on an albu...

  • Regular
  • Plan Free/Premium Operating System Windows 7   My Question or Issue I strongly dislike getting all the albums added to my playlist when clicking play on recent one. I.e. if an artist has a...
  • Jollof
  • Composer
  • 400 Views
  • 5 replies
  • 1 likes
  • 400 Views
  • 5 replies
  • 1 likes

Entire playlist adds itself to queue on startup

PlanPremiumCountry USDevicePCOperating SystemWindows 10 My Question or Issue Anytime I start up Spotify one specific playlist automatically adds itself to my queue so if I want to listen to any music I have to go into the queue and clear it or I will...

  • Newbie
  • Plan Premium Country  US Device PC Operating System Windows 10   My Question or Issue  Anytime I start up Spotify one specific playlist automatically adds itself to my queue ...
  • OneByBoo
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

[HELP] For some people who can't load musics

Okay, so I would like to help some people, because i saw a lot of people in my situation, if you can't play any song (out of some playlists) on your computer BUT you can listen to them on a phone then try that: 1st: Open your notepad as an administra...

  • Regular
  • Okay, so I would like to help some people, because i saw a lot of people in my situation, if you can't play any song (out of some playlists) on your computer BUT you can listen to them on a phone the...
  • Jeremy1Brusa
  • Regular
  • 517 Views
  • 4 replies
  • 4 likes
  • 517 Views
  • 4 replies
  • 4 likes

Spotify mutes itself after changing song

PlanFreeCountry USADeviceDesktopOperating SystemWindows 7 My Question or Issue Spotify will lower its volume after each song. how do I fix this. if i mute and unmute again it will fix itself, but I have to do this after each song.

  • Casual Listener
  •   Plan Free Country  USA Device Desktop Operating System Windows 7   My Question or Issue  Spotify will lower its volume after each song. how do I fix this. if i mute a...
  • Dombo_
  • Casual Listener
  • 1245 Views
  • 2 replies
  • 1 likes
  • 1245 Views
  • 2 replies
  • 1 likes

[DESKTOP / PC] Artist Radio like/dislike gone.

PlanPremiumCountryNorwayDevicePCOperating SystemWindows 7 My Question or Issue So recently Spotify's Radio based songs lost its most important features for me: the like/dislike to keep or remove songs on your chosen artist radio.The application now l...

  • Casual Listener
  • Plan Premium Country Norway Device PC Operating System Windows 7   My Question or Issue   So recently Spotify's Radio based songs lost its most important features for me: the lik...
  • 317 Views
  • 0 replies
  • 8 likes
  • 317 Views
  • 0 replies
  • 8 likes

Spotify can't play this right now. If you have the file on your computer you can import it

PlanFreeCountryPanama DeviceAspire es1-571 signature editionOperating SystemWindows 10My Question or Issue There are some songs that I can't play and the message above appears, the songs are from different artists and different albums (kanashii uresh...

  • Casual Listener
  • Plan Free Country Panama  Device Aspire es1-571 signature edition Operating System Windows 10 My Question or Issue  There are some songs that I can't play and the message above app...
  • Sebasneitor
  • Casual Listener
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Desktop App Keeps Stopping

PlanPremiumCountry United KingdomDevicePCOperating SystemWindows 10 My Question or Issue Every time I use spotify on PC the music will eventually just stop playing and the only way for me to get it working again is to go into task manager, end task, ...

  • Casual Listener
  • Plan Premium Country  United Kingdom Device PC Operating System Windows 10   My Question or Issue  Every time I use spotify on PC the music will eventually just stop playing ...
  • ryandonnelly13
  • Casual Listener
  • 550 Views
  • 2 replies
  • 1 likes
  • 550 Views
  • 2 replies
  • 1 likes

Username Not Changing To Real Name

PlanFreeCountry United States of AmericaDeviceDesktopOperating SystemWindows 10 My Question or IssueHey Staff,Today I tried to display my real name on Spotify by connecting my Facebook account to my Spotify account. However, after I did so, my userna...

  • Casual Listener
  • Plan Free Country  United States of America Device Desktop Operating System Windows 10   My Question or Issue Hey Staff, Today I tried to display my real name on Spotify by conne...
  • OneByBoo
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Spotify Startup Song

PlanPremiumCountry NetherlandsDevicePCOperating SystemWindows 10My Question or IssueEvery time I start up my computer and play a song on spotify the song that comes after that is ALWAYS the same song (in this case Ferris wheel from Tory Lanez not tha...

  • Newbie
  • Plan Premium Country  Netherlands Device PC Operating System Windows 10 My Question or Issue Every time I start up my computer and play a song on spotify the song that comes after that ...
  • Jollof
  • Composer
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Lofihiphopthot lofi beats lofi hiphop chillhop study beats

Lofihiphopthot a playlist by the lofihiphopthot None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Q...

  • Newbie
  • Lofihiphopthot a playlist by the lofihiphopthot None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country &n...
  • Ryou7
  • Regular
  • 294 Views
  • 2 replies
  • 0 likes
  • 294 Views
  • 2 replies
  • 0 likes

Solved!! No sound after resuming laptop

PlanPremiumDeviceHP EliteBook 840 G3Operating SystemWindows 7 Professional SP1 64-bit My Question or IssueI upgraded to release 1.0.99 but still Spotify does not work correctly after resuming (clicking the "On" button after hibernating or opening the...

  • Casual Listener
  • Plan Premium Device HP EliteBook 840 G3 Operating System Windows 7 Professional SP1 64-bit   My Question or Issue I upgraded to release 1.0.99 but still Spotify does not work correctly a...
  • Ryou7
  • Regular
  • 851 Views
  • 3 replies
  • 0 likes
  • resume
    sound
    Windows
  • 851 Views
  • 3 replies
  • 0 likes

Radio Stations Replaced by Unmodifiable Playlists

PlanPremiumCountryUSDevicePCOperating SystemWindows 10My Question or Issue I have been using Spotify mostly for its radio feature. I have noticed that recently my stations have been changed from ones that I have curated to ones that have been made by...

  • Casual Listener
  • Plan Premium Country US Device PC Operating System Windows 10 My Question or Issue   I have been using Spotify mostly for its radio feature. I have noticed that recently my stations ha...
  • randomuser3
  • Regular
  • 565 Views
  • 2 replies
  • 4 likes
  • Radio
  • 565 Views
  • 2 replies
  • 4 likes

Solved!! spotify is just not working properly

Okay, so, basically, I've been using spotify for a while. I have Spotify premium, and I'm running it on a custom built Windows 10 computer. On my phone it works perfectly. 1. I somehow can't play songs that are not saved in my music anymore.Screensho...

  • Casual Listener
  •   Okay, so, basically, I've been using spotify for a while. I have Spotify premium, and I'm running it on a custom built Windows 10 computer. On my phone it works perfectly.   1. I someh...
  • JeromeAlbert
  • Casual Listener
  • 4315 Views
  • 6 replies
  • 3 likes
  • 4315 Views
  • 6 replies
  • 3 likes

The app will NOT play to "This computer" but will play to spotify connect speakers ..

Plan -PremiumCountry - UKDevice -PCOperating System WIn7My Question or Issue - Suddenly my spotify app will not output sound when I connect to the device: "This computer" (my pc speakers) - have unistalled and reinstalled (twice) - checked my default...

  • Regular
  • Plan -Premium Country - UK Device -PC Operating System  WIn7 My Question or Issue - Suddenly my spotify app will not output sound when I connect to the device: "This computer" (my pc speaker...
  • 157 Views
  • 0 replies
  • 1 likes
  • 157 Views
  • 0 replies
  • 1 likes

Solved!! Song Not Displaying Properly...

PlanPremiumCountryCanadaDeviceDesktopOperating SystemWindows 10 My Question or IssueAs of the past few days, I've noticed that in my Daily Mix, there is one spot in the playlist, which is randomly generated - I assume, that doesn't pop up with a song...

  • Visitor
  • Plan Premium Country Canada Device Desktop Operating System Windows 10   My Question or Issue As of the past few days, I've noticed that in my Daily Mix, there is one spot in the pla...
  • user-removed
  • Not applicable
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Solved!! Spotify doesn't play anything.

PlanPremiumCountrySouth AfricaDevice Operating SystemWindows 10 My Question or Issue Each day Spotify doesn't play anything. I have to uninstall and reinstall the client each and every day. This happens across multiple PC's running different versions...

  • Casual Listener
  • Plan Premium Country South Africa Device   Operating System Windows 10   My Question or Issue  Each day Spotify doesn't play anything. I have to uninstall and reinstall the c...
  • clearo
  • Newbie
  • 672 Views
  • 3 replies
  • 0 likes
  • 672 Views
  • 3 replies
  • 0 likes

Now playing artwork?

PlanFree/PremiumCountryUK Operating System(iOS Windows 10,etc.) My Question or Issue Just recently after resyncing offline playlists my Desktop player doesn't show any artwork at all? Not just the odd song missing art but all of them?

  • Roadie
  • Plan Free/Premium Country UK   Operating System (iOS Windows 10,etc.)   My Question or Issue  Just recently after resyncing offline playlists my Desktop player doesn't show an...
  • Sebasty
  • Community Legend
  • 727 Views
  • 1 replies
  • 0 likes
  • 727 Views
  • 1 replies
  • 0 likes

Spotify issues (read below)

PlanFree/PremiumCountryUS My Question or IssueOk so I really love spotify and I have some serious issues with it rn so let me explain it.My problem - I can't get onto the spotify web player anymore. It always says "error connection refused" so I trie...

  • Casual Listener
  • Plan Free/Premium Country US     My Question or Issue Ok so I really love spotify and I have some serious issues with it rn so let me explain it. My problem - I can't get onto...
  • Sebasty
  • Community Legend
  • 308 Views
  • 2 replies
  • 0 likes
  • 308 Views
  • 2 replies
  • 0 likes

Popping Noises when playing downloaded/streaming songs

PlanPremiumCountry AustraliaDeviceDesktopOperating SystemWindows 10 x64 My Question or Issue Popping noises or suttle crackle noises Re-installed spotify on desktop & played spotify off web browserIssue still evident on both players.Streaming high qu...

  • Newbie
  • Plan Premium Country  Australia Device Desktop Operating System Windows 10 x64   My Question or Issue  Popping noises or suttle crackle noises   Re-installed spotify o...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes