Not Connecting To Internet - Error Code 4. Internet is Fine!

[Sassy42]

Plan

Premium

Country

Canada

Device

Intel Desktop  

Operating System

Windows 10

My Question or Issue

For the past few weeks, Spotify has not been connecting on my desktop. The internet is working fine, but it keeps giving an error code of 4. I have uninstalled, redownloaded and checked firewall settings. Spotify is allowed by my firewall.

I'm paying each month for a service I can't use. Please advise on how to fix.

[CarlosE]

Hey there @Sassy42,

Thanks for reaching out about this here in the Community!

The troubleshooting steps you've taken so far are very good. Regarding the reinstall, can you make sure to follow all the steps in this guide to run a clean reinstall? This is more thorough than a regular one and can be helpful to get rid of any corrupted files that might be causing trouble. We also suggest downloading the app again from the Microsoft Store.

If that doesn't do the trick, try removing any entries containing Spotify from your hosts file by following these steps.

If there are none or the issue persists, could you try using the web player and let us know if that works?

Lastly, we'd like to know the Spotify version you're running.

Keep us posted. We'll be on the lookout.