Problems in my PC

[EliJFlorets]

Plan

Premium

Country

Mexico

Device

PC

Operating System

 Windows 10

My Question or Issue

A few hours ago I tried to play an artist, which was impossible, I thought that uninstalling and reinstalling the problem would be solved, but it turned out worse, all my playlists that were on the PC were erased, and I still can not listen to music on my PC , everything is on the phone, but in the application of my PC, what can I do?

[Mantisentil]

Hey there @EliJFlorets 

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

1. Open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
6. If you do find any lines with Spotify, please remove them.
7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

Have a nice day 🙂