Error Code 4. Forever.

[russwebb]

Same thing happening to me too, but also discord and the Microsoft store seem to not be able to detect an internet connection as well. google chrome and steam and video games seem to run fine just Spotify, Discord and the Microsoft store are struggling

[livinginafairytale]

I've tried the no proxy, that just does the same thing. I'm logged in on the web player and that works totally fine so I don't understand why this error has suddenly cropped up! The QR code has also never shown up on the login popup which is really odd, but I can keep restarting and trying until it appears if that's the only course of action?

Thank you all for the suggestions! 🙂

[OscarDC]

Hey @livinginafairytale,

Thank you for keeping in contact and for the info shared.

To continue investigating this, would you mind clearing any entries which contain Spotify from the host files on your computer? You can follow the instructions mentioned in this post to do it.

If the issue persists, if you installed the app from the official website, we'd recommend installing the version available in the Microsoft store (or vice versa) to see if it has the same behavior. 

Lastly, could you confirm if you're using a work computer or a work/school network? If so, could you try connecting to a different network to see if the issue persists?

We'll be on the lookout. 

[livinginafairytale]

Tried all of those things earlier, none of them work!  I'm using a personal computer at my home and another network does not help at all.

I'm really ready to completely give up because I genuinely don't think there is a fix for this problem for me currently

[Yordan]

Thanks for your continued assistance with troubleshooting this, @livinginafairytale!

It seems that the antivirus software you're running might have something to do with this. Make sure you've added Spotify as an exception so that the app is not being restricted. It's also worth checking if disabling your AV temporarily alleviates the issue.

In any case, perhaps it's best to reach out to the folks over at Kaspersky to see if they'll be able to assist further.

Hope you get this sorted out. The Community is here if something else comes up in the meantime.

Take care 💚

[babey]

had this issue today

[AndrewGW]

I now have this issue too on my MacBook Air (worked fine a couple of days ago). The App works fine on my iphone (same wireless). I get same error when using my iphone as a virtual hotspot. I have re-installed the App, restarted the router to no effect. I don't have a firewall.

[OscarDC]

Hey @AndrewGW,

Welcome to the Community and thank you for joining the thread.

To continue investigating this behavior, we understand you’ve already tried some troubleshooting steps including reinstalling, but to be sure that we're on the same page - did you use the steps for a clean reinstall mentioned in this article?

Also, would you mind confirming if you've already cleared the host files of your Mac with the process mentioned in the previous response?

Lastly,  it would be great if you could have someone log in with their account on your MacBook Air - such as a friend or a family member, to see if the issue persists. This will help us understand if it could be device-related or not.

Hope this helps. Let us know how it goes. 

[AndrewGW]

Thanks for getting in touch.
I followed your instructions for a “clean reinstall”, this did not help
I then checked the host files as instructed - there was no mention of spotify.

I then tried to install a new user on my MacBook Air. After doing this, when trying to download Spotify (or connect to the internet) I get an "NsurlErrorDomain error -1013” error and I’m not sure how to correct this.

[Vasil]

Hey @AndrewGW,

Thanks for letting us know.

By the looks of things at the moment, this issue may have something to do with your overall network setup or how your network access is configured on your Mac. Make sure you have no VPN services switched on and see if changing your laptop's network to e.g. a mobile hotspot from your phone would yield a different result.

In case the issue persists, let us know if Spotify is the only app you're having issues with on the new user profile. If not, this would mean that something with the network configuration of the Mac itself may be off.

I would advise checking if this new user profile has enough permissions to perform the actions required and correcting them if need be 🙂

Hope this helps! Keep us posted on how things go and let us know if any questions arise.

[AndrewGW]

Thanks again for your help.
I do not have any VPN services, and changing to my iPhone as a personal hotspot does not solve the issue.

I have just found that I am also having issues with Skype (it says to check my internet connection).
Apple TV and Stocks work ok. I don’t think that I have any other Apps (other than Safari and Firefox) that access the internet.
Using iPhone mirroring on my MacBook I can use the iPhone Spotify App ok, but I guess this does not use the MacBook App so not surprising?

You make several references to “new user profile”. All the tests I’m doing now use my own user profile, not a new one that I have created. I don’t know how to check whether I have the permissions to perform the actions required, but obviously I can access the internet.

I hope this helps to clarify things.

[OscarDC]

Hey @AndrewGW,

Thank you for keeping in contact and for the clarification.

Just to confirm, have you tried with someone else's Spotify account as mentioned previously? Not a new user profile on your MacBook, just logging out from the Spotify app and logging another account to see if it has the same behavior or not. As an option and just for testing purposes, you can create a new Spotify account (on an incognito window and with a different email address) to test it in case you don't have any other one available.

Also, could you confirm if the Web Player works properly or if it shows the same error message? 

Lastly, would you mind confirming if the affected Mac is a work/school computer? If that's the case, bear in mind that the administrator may have some restrictions on it that may affect the proper function of some apps, such as Skype or Spotify.

We'll be on the lookout. 

[AndrewGW]

Sorry about my misunderstanding about a new Spotify account. I signed out of Spotify, created a new Spotify account with my alternative email address, then logged in with this new email address, but I get the same error when starting the App.

The web player works fine for both my original account and for the new one that I created.

The MacBook is my personal one, so I am an administrator.

[OscarDC]

Hey @AndrewGW,

Thank you for your message and for the info shared.

Since we couldn't replicate the behavior on our end,  let us know the following info:

- Your device info (make/model) and OS version

- Exact Spotify version

Also, and if possible; could you record a short video where we can take a better look? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to YouTube or Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).
 

We'll be on the lookout.

[AndrewGW]

My device is a MacBook Air, 15-inch, M2, 2023
Chip Apple M2, Memory 8GB, macOS Sequoia 15.6.1

My Spotify version is: macOS (Apple Silicon)
1.2.73.474.g7b30bb2b

I have recorded a video, I’m not sure where the “post editor” is to insert the video, can you explain?

[AndrewGW]

The video is 65Mb, is that a problem?

[Maria]

Hey @AndrewGW, thanks for all the details!

Usually, you can add photos/a video directly in the message box. However, the video might be too big to upload directly on the Community, so in this case it would be great if you can send it to us via Google Drive or as an unlisted YouTube video. Just make sure the video doesn't include any personal info.
 

Screenshot from the message box, how to add a file on the Community

In the meantime, would you mind double-checking if resetting the app data & disabling hardware acceleration makes any difference? To do this, open the Spotify app on your Mac >  In the menu bar at the top of the screen, tap Help > Troubleshooting. There, select Disable hardware acceleration and restart, as well as Reset app data and restart.

Another thing which comes to mind is checking your Mac's antivirus, to ensure Spotify is set as an exception. I also did some further digging and it seems like switching the device's Airplane mode on and off again helped some users. Feel free to give it a try when you have the chance!

We'll keep an eye out for your reply!

[AndrewGW]

OK, problem fixed!
Disabling hardware acceleration and "Reset app data” had no effect.
Turning Wireless and bluetooth off and back on also had no effect (there isn’t an Airplane mode button on my MacBook Air).

However, under System Settings, Network, Wi-Fi and then Details for my wireless network, then selecting “Proxies” I had found that there were proxies set up (I use these with my web browser when I connect to my work, but I assign these in my Firefox Settings, not the MacBook System Settings). Previously I had turned these off (HTTP and HTTPs) but it had no effect on the Spotify error.

This time, I turned the proxies off and then restarted my MacBook, restarted Spotify and it worked.

So I won’t bother uploading the video.

Many thanks for your help!

[Maria]

Awesome to hear @AndrewGW, that's great news!

Kudos for the investigation and research from your end, thanks for sharing what worked for you! This might help other users who come across this thread and have similar issues too.

We're just a post away if anything else pops up! Take care 💚