Error Code 4. Forever.

[russwebb]

Same thing happening to me too, but also discord and the Microsoft store seem to not be able to detect an internet connection as well. google chrome and steam and video games seem to run fine just Spotify, Discord and the Microsoft store are struggling

[livinginafairytale]

I've tried the no proxy, that just does the same thing. I'm logged in on the web player and that works totally fine so I don't understand why this error has suddenly cropped up! The QR code has also never shown up on the login popup which is really odd, but I can keep restarting and trying until it appears if that's the only course of action?

Thank you all for the suggestions! 🙂

[OscarDC]

Hey @livinginafairytale,

Thank you for keeping in contact and for the info shared.

To continue investigating this, would you mind clearing any entries which contain Spotify from the host files on your computer? You can follow the instructions mentioned in this post to do it.

If the issue persists, if you installed the app from the official website, we'd recommend installing the version available in the Microsoft store (or vice versa) to see if it has the same behavior. 

Lastly, could you confirm if you're using a work computer or a work/school network? If so, could you try connecting to a different network to see if the issue persists?

We'll be on the lookout. 

[livinginafairytale]

Tried all of those things earlier, none of them work!  I'm using a personal computer at my home and another network does not help at all.

I'm really ready to completely give up because I genuinely don't think there is a fix for this problem for me currently

[Yordan]

Thanks for your continued assistance with troubleshooting this, @livinginafairytale!

It seems that the antivirus software you're running might have something to do with this. Make sure you've added Spotify as an exception so that the app is not being restricted. It's also worth checking if disabling your AV temporarily alleviates the issue.

In any case, perhaps it's best to reach out to the folks over at Kaspersky to see if they'll be able to assist further.

Hope you get this sorted out. The Community is here if something else comes up in the meantime.

Take care 💚