Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Removed Facebook Integration, now two accounts?

Removed Facebook Integration, now two accounts?

Ok so i tried removing facebook from spotify and spotify freaked out and bacically made a new account, now my old account is just numbers. i have tried using just the numbers as the name but that doesnt work, any ideas?

1 Reply

Hey! Welcome to the community 🙂


You won't be able to access the old account unless you went through the procedure of setting up a unique device password before it got disconnected. 

You will need to get in touch with the customer services team directly using the online contact form and they will be able to lend a hand to get you back to that account. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014

If this post was helpful, please add kudos below!

Suggested posts