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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1748 Views

0 replies

2 likes

  • 1748 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146384 Views

83 replies

27 likes

  • 146384 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131400 Views

294 replies

22 likes

  • 131400 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11020 Views

1 replies

6 likes

  • 11020 Views
  • 1 replies
  • 6 likes

Spotify does not play anymore

Hello, my Spotify Premium isn't playing any of the Songs I clicked on.The Song shows up, and directly stops at 00:00.I've already tried to restart my Windows, reinstalled Spotify and my Flash Player but nothing worked.What can I do. Cheers

Visitor

Hello,   my Spotify Premium isn't playing any of the Songs I clicked on. The Song shows up, and directly stops at 00:00. I've already tried to restart my Windows, reinstalled Spotify and m...

Peter__

Community Legend

867 Views

3 replies

0 likes

Windows
  • 867 Views
  • 3 replies
  • 0 likes

Album Art Not Showing in Discover (Windows XP)

For some time now the album art in Discover in the main pane has been missing on my home desktop running windows XP ( yes I know it's a bit old hat) Album art does show in left hand pane - track currently playing and also avatars in right hand Activi...

Regular

For some time now the album art in Discover in the main pane has been missing on my  home desktop running windows XP ( yes I know it's a bit old hat) Album art does show in left hand pane - trac...

luqq

Casual Listener

3854 Views

14 replies

0 likes

Windows
  • 3854 Views
  • 14 replies
  • 0 likes

Solved!! how do i use my bose soundtouch with spotify

Hi can anybody give me pretty simple instructions/guiddance as to how i can play spotify directly through my bose soundtouch 30?? any help gratefully appreciated thanks

Newbie

Hi   can anybody give me pretty simple instructions/guiddance as to how i can play spotify directly through my bose soundtouch 30??   any help gratefully appreciated   than...

mike146

Newbie

101298 Views

55 replies

1 likes

Windows
  • 101298 Views
  • 55 replies
  • 1 likes

Songs on playlist getting cut off

All of my songs on my playlists suddenly are getting cut off and only playing half the song. How do I stop this from happening?

Newbie

All of my songs on my playlists suddenly are getting cut off and only playing half the song. How do I stop this from happening?

TDanino

Newbie

19642 Views

8 replies

4 likes

Windows
  • 19642 Views
  • 8 replies
  • 4 likes

Can't see people who follow my playlist

HI! From new versions of Spotify where people follow other people/playlists etc and not subscribe to it, I can't see the people who is following my playlists. For example, in this playlist has 13 followers (formerly subscribers) but I can only see 3 ...

Gig Goer

HI!   From new versions of Spotify where people follow other people/playlists etc and not subscribe to it, I can't see the people who is following my playlists. For example, in this playlist...

AlexZadik

Newbie

418238 Views

74 replies

52 likes

Windows
  • 418238 Views
  • 74 replies
  • 52 likes

Spotify works on PC but not wireless Samsung speaker

Hi there, first time poster. Anyway, I have spotify installed on my pc (windows 7 pro), works fine for the USB speakers connected to the docking station. BUT: I cannot get spotify from my PC to recognize my Samsung bluetooth wireless speaker. Itunes ...

Casual Listener

Hi there, first time poster.   Anyway, I have spotify installed on my pc (windows 7 pro), works fine for the USB speakers connected to the docking station.     BUT: I cannot ge...

williew2

Newbie

679 Views

3 replies

0 likes

Windows
  • 679 Views
  • 3 replies
  • 0 likes

Solved!! Spotify behind a https proxy

Hi, At work I am using Spotify connected by a https proxy. It seems Spotify does not like this kind of connection as the following is broken: Browse (only the loading gif shows here) Discover (no images shown) Artist overview page (no images in album...

Music Fan

Hi,   At work I am using Spotify connected by a https proxy. It seems Spotify does not like this kind of connection as the following is broken:   Browse (only the loading gif show...

daaim0

Casual Listener

148314 Views

17 replies

1 likes

Windows
  • 148314 Views
  • 17 replies
  • 1 likes

Browse available in free account, but not in premium account

I have a premium account and a free account, when I log out of my premimum account in the windows desktop app version 0.9.6 and log into my free account i have the browse tab. But in my premium account I do not. What is going on? How come I pay for s...

Roadie

I have a premium account and a free account, when I log out of my premimum account in the windows desktop app version 0.9.6 and log into my free account i have the browse tab. But in my premium accou...

ThaSnapDragon

Roadie

1229 Views

4 replies

0 likes

Windows
  • 1229 Views
  • 4 replies
  • 0 likes

Windows; in device playlist window, cannot see all playlists

I cannot see all my playlists under DEVICES (big window to the right) on WIN desktop. It would be cool if I could, much easier to organize and get an overview on desktop than on an Ipod etc.. Obivously there must be a limit to how many that can be sh...

Roadie

I cannot see all my playlists under DEVICES (big window to the right) on WIN desktop. It would be cool if I could, much easier to organize and get an overview on desktop than on an Ipod etc.. &nbsp...

spitspotpremium

Roadie

501 Views

3 replies

0 likes

Windows
  • 501 Views
  • 3 replies
  • 0 likes

What happened to 'artists' button?

When I use Spotify I like to click on the artists button and browse artists I like until I see one I want to listen to and then browse their discography. It's great, the tile setup of each artist gives me a good visual interface that makes it easy to...

Gig Goer

When I use Spotify I like to click on the artists button and browse artists I like until I see one I want to listen to and then browse their discography. It's great, the tile setup of each artist giv...

Joe

Community Legend

509 Views

1 replies

0 likes

Windows
  • 509 Views
  • 1 replies
  • 0 likes

Overwritten account

My first account was created with facebook and only facebook. I had not put any additional info, like new password or other account name. Few weeks ago I received and account from a friend of mine with a Spotify Premium on it, so I figured out I coul...

Casual Listener

My first account was created with facebook and only facebook. I had not put any additional info, like new password or other account name. Few weeks ago I received and account from a friend of mine wi...

Christoffer

Community Legend

9917 Views

3 replies

0 likes

Windows
  • 9917 Views
  • 3 replies
  • 0 likes

Custom Thumbnail

I am hoping someone knows how to create a custom thumbnail on a playlist I have the fastest growing Grunge playlist: Seattle Grunge if you're interested. A quick search of grunge on spotify puts this playlist at the top. The next 4 playlists have cus...

Music Fan

I am hoping someone knows how to create a custom thumbnail on a playlist   I have the fastest growing Grunge playlist:   Seattle Grunge if you're interested.   A quick...

GenestealerUK

Music Fan

4154 Views

4 replies

1 likes

Windows
  • 4154 Views
  • 4 replies
  • 1 likes

Solved!! Major stuttering and Spotify radio doesn't remember likes/dislikes

I have two problems, one is that Spotify songs will constantly stutter, even when loading nothing, and when loading a web page the stuttering gets 10x worse. I was talking to comcast last night for about 2 hours and nothing is wrong with my internet ...

Casual Listener

I have two problems, one is that Spotify songs will constantly stutter, even when loading nothing, and when loading a web page the stuttering gets 10x worse. I was talking to comcast last night for a...

E-Beats

Newbie

2681 Views

11 replies

1 likes

Windows
  • 2681 Views
  • 11 replies
  • 1 likes

Solved!! Spotify not showing all songs from iTunes or Local Files

I love the fact that I can use spotify to listen to my songs on my desktop, laptop and iPhone and it's allowed me to be introduced to artists i'd never heard of until now! But I'm having an issue that's driving me to my witt's end! I'm desperate to g...

Regular

I love the fact that I can use spotify to listen to my songs on my desktop, laptop and iPhone and it's allowed me to be introduced to artists i'd never heard of until now! But I'm having an issue tha...

ToStaSa

Newbie

47887 Views

13 replies

0 likes

Windows
  • 47887 Views
  • 13 replies
  • 0 likes

Mediabuttons on keyboard stopped working

Hi, Couple days ago my mediabuttons on my keyboard stopped working with spotify, I've tried to reinstall my keyboard and reinstalled spotify. Still doesn't work. The buttons DO work in Windows Media Player but not in Spotify, what can the problem be?...

Casual Listener

Hi,   Couple days ago my mediabuttons on my keyboard stopped working with spotify, I've tried to reinstall my keyboard and reinstalled spotify. Still doesn't work.   The buttons DO ...

tobiasberget

Casual Listener

2357 Views

2 replies

0 likes

Windows
  • 2357 Views
  • 2 replies
  • 0 likes

Better guidelines and contracts with artists and publishers

I've complained about this before (see: http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Strange-things-going-on-with-the-Spotify-database/m-p/487240#M56046 ) and I'm seriously getting irritated with songs or artists suddenly changing in de...

Music Fan

I've complained about this before (see: http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Strange-things-going-on-with-the-Spotify-database/m-p/487240#M56046 ) and I'm seriously getting irri...

Peter__

Community Legend

595 Views

1 replies

0 likes

Linux
Mac
Windows
  • 595 Views
  • 1 replies
  • 0 likes

Solved!! Stops playing for about 5 seconds every 5 minutes

For about 2 weeks ago spotify has started to act really irritating. Every 5-10 minutes spotify stops playing music for 5-10 seconds. Maybe its the buffer that's empty I don't now. There's no problem with my connection, I can watch all "play" services...

Regular

For about 2 weeks ago spotify has started to act really irritating. Every 5-10 minutes spotify stops playing music for 5-10 seconds. Maybe its the buffer that's empty I don't now. There's no problem ...

user-removed

Not applicable

957 Views

3 replies

0 likes

Windows
  • 957 Views
  • 3 replies
  • 0 likes

Show me how to disable upload / p2p

Hi, I pay Spotify $10/month (premium) Please tell me how to disable upload / p2p stuff that makes me lag every 5 minutes. Can't enjoy playing games while listening to music. I have AT&T U-verse with a crappy 1.5mpbs upload. I also heard that AT&T thr...

Casual Listener

Hi, I pay Spotify $10/month (premium)   Please tell me how to disable upload / p2p stuff that makes me lag every 5 minutes.  Can't enjoy playing games while listening to music.  ...

Joe

Community Legend

8632 Views

7 replies

1 likes

Windows
  • 8632 Views
  • 7 replies
  • 1 likes

Solved!! Advertisement even though I have remium

So, Just now I saw this ad when I opened spotify: Can I fix this? Thanks

Casual Listener

So, Just now I saw this ad when I opened spotify:       Can I fix this?   Thanks 🙂

eff

Casual Listener

789 Views

2 replies

0 likes

Windows
  • 789 Views
  • 2 replies
  • 0 likes

Solved!! Spotify 0.9.8 update doesn't work

Hi, I used Spotify on one computer of me yesterday, and followed the notification to restart spotify, to install the new update. Now I have the newest version (0.9.8.15) of Spotify on this computer. Now I just wanted to update Spotify on my other com...

Casual Listener

Hi,   I used Spotify on one computer of me yesterday, and followed  the notification to restart spotify, to install the new update. Now I have the newest version (0.9.8.15) of Spoti...

Peter__

Community Legend

11876 Views

17 replies

0 likes

Windows
  • 11876 Views
  • 17 replies
  • 0 likes