Reproduzir no pc

[DanielEngeroff]

Boa tarde

Não estou conseguindo reproduzir no app do PC e nem pelo google. Aparece a mensagem. "O Spotify não consegue tocar isso no momento. Se você tiver o arquivo no computador, pode fazer a importação."

[AlejaR]

Hey there @DanielEngeroff,

Thanks for posting in the Community and welcome.

We hope you don't mind us answering in English as this is the official language of the forum.

That being said, we'd suggest you start by clean reinstalling the desktop app, so you can make sure the stored cache is not leading to this behavior and that you're running the latest version available.

If you're having trouble while trying to use the web player, we'd recommend clearing the host files.

If the above doesn't do the trick, we'd like to gather some additional info. Please send us:

• The make/model and OS of the affected device.
• The exact Spotify version you're running there.
• Do you use a VPN? If yes, try switching it off. Keep in mind Spotify doesn't officially support VPN. This means that issues with the app while using VPN are expected behavior.
• Does this happen over WiFi? Ethernet? Both? Do you notice any difference if you switch the internet connection you're using? You can create, if possible, a hotspot on your phone and connect to your computer to see if there are any changes.

Keep us in the loop!

[Thaymonster · Accepted solution]

Consegui solucionar da seguinte forma:

Som > Propriedades > Configuração de Saída > Formato. Mude de "24bits 48000Hz" para "24bits 44100Hz"

Meu Windows atualizou e lendo o histórico das atualizações vi que a qualidade de saída do áudio mudou então fui nessa configuração e alterei.