Announcements

Solved: Spotify doesn't play

Reply
Highlighted

Solved: Spotify doesn't play

Casual Listener

I have solved this issue but wanted to post to help people who may be experience a similar issue.

 

The Problem:

I suddenly was unable to play songs on Spotify. I tried local and streamed tracks - nothing played. The Spotify UI brought up the album information and what not. The seek bar would sit at 0.00 and would not move, and at times no time (0.00) would even show up at all. I tried downgrading which would temporarily illeviate the issue until I restarted Spotify - Then the error message "There is a problem with your soundcard" would appear. Nothing seemed to prevail - Clean installations... Nothing.

 

The Solution:

I started troubleshooting my soundcard as I determined it since the error message showed up in the previous version that must be the issue. So I started going through my settings on the included software with my soundcard (Asus Xonar Phoebus), then I noticed that the features "GX 3.0 game audio engine and Soundradar" were enabled. I had remembered that Spotify worked find prior to enabling these. I disabled these features and restarted Spotify. Spotify suddenly worked again. I tested Spotify with these features disabled and enabled and showed consistently that Spotify would only work with these features disabled.

 

In Conclusion:

If you are experiencing similar issues I suggest looking through your settings and ensuring these features are diabled or any unneeded ones are in your soundcard settings as Spotify does not play nice with soundcards trying to mess with it's audio track. To Spotify Developers, I understand you carry a heavy task trying to make your product work with all platforms so I cannot fully blame you. However, please take note of this issue and solve it.

 

Good luck everyone! 🙂

15 Replies
Highlighted

Re: Solved: Spotify doesn't play

Community Legend

Hi,

 

I never had the issue so can't confirm it, but thanks for posting! It's always appreciated. If any other users who have this issue could try this out that would be great.

 

Anthony 🙂

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
||  Spotify Profile - Taylor   |  Feel free to PM me - Here  ||
Highlighted

Re: Solved: Spotify doesn't play

Regular

Hi,

I've been having the exact same issue with Spotify under my Windows 7 notebook, which is becoming a real issue preventing me to use spotify most times and forcing to go back to other players.

Thank you for taking the time to post the solution you found, Jerret. However, I'm afraid I not able to apply the same fix here, since I cannot access the same or similar configurations with my sound card. I have what seems to be a generic High Definition Audio Device with a Microsoft driver (2009.07.13, ver. 6.1.7600.16385), which is apparently the latest version available. I couldn't find any configuration or settings like the ones you refer, unfortunately, so I'm stuck here.

Anyone, please any advice/suggestions?

 

Best regards

Highlighted

Re: Solved: Spotify doesn't play

Community Legend
What version of Windows are you using?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Highlighted

Re: Solved: Spotify doesn't play

Regular

Hi Peter,

 

Windows 7 64bit SP1

 

Highlighted

Re: Solved: Spotify doesn't play

Community Legend
Are you getting the "there is an issue with your soundcard" error message or does content just refuse to play?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Highlighted

Re: Solved: Spotify doesn't play

Regular

In reality I never got any soundcard error.

Spotify just refuses to play. I can navigate the application, browse contents, when press play, the song doesn't play and the progress bar just doesn't move or even doesn't show any marker in it.

I must also say that this issue doesn't just happen all the time. Most times, when I freshly start Spotify, it works fine and play songs, but eventually it stops after some time. Some times, closing and reopening the application may solve the issue, some times it doesn't.

 

Highlighted

Re: Solved: Spotify doesn't play

Community Legend
Are any of the tracks you are having issues with local files which you have stored on your computer (and appear in the "Local Files" tab inside Spotify)?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Highlighted

Re: Solved: Spotify doesn't play

Regular

The issue is independent of the location of files, either local or online via streaming.

Highlighted

Re: Solved: Spotify doesn't play

Regular

Hi,

 

I recently found out that, when spotify is suffering from this issue, it can be fixed by logging out and logging in to my spotify account.

Hope this may help pinning down the issue.

SUGGESTED POSTS