Announcements

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

81722 Views

40 replies

68 likes

  • 81722 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

779855 Views

503 replies

64 likes

  • 779855 Views
  • 503 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

EliJonny

Visitor

19078 Views

19 replies

5 likes

  • 19078 Views
  • 19 replies
  • 5 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2849 Views

0 replies

4 likes

  • 2849 Views
  • 0 replies
  • 4 likes

Solved!! No puedo abrir Spotify

Hola gente Lo primero dar las gracias por el soporte y la ayuda que prestáis. Quisiera informaros de que desde hace unos días no puedo abrir mi Spotify, pruebo pero se queda cargando y finalmente deja de cargar y no abre el programa. Pense en desinst...

Casual Listener

Hola gente Lo primero dar las gracias por el soporte y la ayuda que prestáis. Quisiera informaros de que desde hace unos días no puedo abrir mi Spotify, pruebo pero se queda cargando y finalmente...

SirPaulusV

Newbie

6151 Views

8 replies

0 likes

Windows
  • 6151 Views
  • 8 replies
  • 0 likes

Solved!! SpotifyWebHelper has stopped working

Everyday, I get this error message about 12 times everyday and it's very annoying... Is there anyway to fix this or stop it from coming up? Problem signature: Problem Event Name: APPCRASH Application Name: SpotifyWebHelper.exe Application Version: 0....

Regular

 Everyday, I get this error message about 12 times everyday and it's very annoying... Is there anyway to fix this or stop it from coming up?     Problem signature: Problem...

Gundul91

Regular

12543 Views

30 replies

0 likes

Windows
  • 12543 Views
  • 30 replies
  • 0 likes

Spotify only plays one song from my playlist and stops

Does anyone else have this issue? I queue up a playlist (or right click on it and press play) and only one song from my playlist will play, then spotify stops playing. The player shows that it is not paused or stopped, but it will not advance to the ...

Regular

Does anyone else have this issue? I queue up a playlist (or right click on it and press play) and only one song from my playlist will play, then spotify stops playing. The player shows that it is not...

abrybka2

Newbie

17427 Views

15 replies

10 likes

Windows
  • 17427 Views
  • 15 replies
  • 10 likes

Make all my playlists secret

Hi, I just reinstalled spotify and started working on a whole new system for arranging my music. It now looks like this: Seventies--- Seventies Rock--- Seventies Disco / Soul--- --- Abba - Gold--- Seventies Singer songwriterEightiesNineties- Nineties...

Roadie

Hi,   I just reinstalled spotify and started working on a whole new system for arranging my music. It now looks like this:   Seventies --- Seventies Rock --- Seventies Disco / Soul -...

TTTCyclist

Visitor

5902 Views

5 replies

2 likes

Windows
  • 5902 Views
  • 5 replies
  • 2 likes

Why do tracks from albums by Various Artists save to Various Artists rather than to their artists?

I'm curious as to why saved music is dependent on the album creator rather than the track creator in Your Music > Artists. I can understand why, if you saved the entire album, you'd want it to appear under Various Artists rather than making a mess of...

Newbie

I'm curious as to why saved music is dependent on the album creator rather than the track creator in Your Music > Artists. I can understand why, if you saved the entire album, you'd want it to app...

Lukas1184

Newbie

3734 Views

3 replies

13 likes

Windows
  • 3734 Views
  • 3 replies
  • 13 likes

Can't add local files to "your music"

Realizing that neither of these scenarios work... 1)I go to "local files" then try to click and drag songs into "your music->songs" 2)I go to a playlist that has local files and click the "plus" sign next to any local files (the plus sign just stays ...

Music Fan

Realizing that neither of these scenarios work...   1)I go to "local files" then try to click and drag songs into "your music->songs" 2)I go to a playlist that has local files and click...

luk99

Newbie

7293 Views

6 replies

2 likes

Windows
  • 7293 Views
  • 6 replies
  • 2 likes

Unread message notification will not go away

I've had a message in my Spotify inbox for about 4 months now. No matter how many times I open the message(or listen to the track inside) it continue to say I have 1 new message. This happens on all three computers that I have Spotify installed on. T...

Roadie

I've had a message in my Spotify inbox for about 4 months now. No matter how many times I open the message(or listen to the track inside) it continue to say I have 1 new message. This happens on all ...

dudebrosup

Newbie

21323 Views

43 replies

9 likes

Windows
  • 21323 Views
  • 43 replies
  • 9 likes

SpotifyWebHelper continuously crashing with new update

I am running desktop Spotify ver 0.9.15.27 on Windows 7 and ever since I updated I keep getting messages saying SpotifyWebHelper has crashed. I'll close the program, but it will launch again and the cycle starts once more. Every so often clicking on ...

Newbie

I am running desktop Spotify ver 0.9.15.27 on Windows 7 and ever since I updated I keep getting messages saying SpotifyWebHelper has crashed. I'll close the program, but it will launch agai...

user-removed

Not applicable

8893 Views

25 replies

13 likes

Windows
  • 8893 Views
  • 25 replies
  • 13 likes

Solved!! Help - Clearing play queue of automatic songs and playlists.

Hi, Sorry I'm new. I realise this problem has already been posted before, but I've not found the answer that I'm looking for! Basically I've double clicked a song instead of adding it to the play queue. This has now added the whole back catalogue to ...

Newbie

Hi,   Sorry I'm new.  I realise this problem has already been posted before, but I've not found the answer that I'm looking for!   Basically I've double clicked a song instead ...

user-removed

Not applicable

63313 Views

29 replies

7 likes

Windows
  • 63313 Views
  • 29 replies
  • 7 likes

Home Dept ad wont play, causes crash?

Hi I'm using Spotify on my Windows computer and Andriod GS5 and every time the Home Dept ad comes on there is no sound and I am not able to change the song or use the pause/ play button. When I push pause/ play I am given the message of 'you can cont...

Newbie

Hi I'm using Spotify on my Windows computer and Andriod GS5 and every time the Home Dept ad comes on there is no sound and I am not able to change the song or use the pause/ play button. When I pus...

rifandaizm

Newbie

842 Views

2 replies

0 likes

Windows
  • 842 Views
  • 2 replies
  • 0 likes

Solved!! how to create images for playlist

Hi there~ Recently, i created a playlist from my local file. However, there is no image for the playlistdoes any one know how to creat the image for the playlist?thx for the help

Regular

Hi there~  Recently, i created a playlist from my local file. However, there is no image for the playlist does any one know how to creat the image for the playlist? thx for the help

holly_helper

Casual Listener

19610 Views

5 replies

3 likes

Windows
  • 19610 Views
  • 5 replies
  • 3 likes

Solved!! Spotfiy Doesn't Play Playlists

Here's the issue. Spotify will launch and play everything not added as a playlist, that is, just click on a song in the main browser window. However, when that same song is added to a playlist, it won't play at all. So, no album or song will play onc...

Regular

Here's the issue. Spotify will launch and play everything not added as a playlist, that is, just click on a song in the main browser window. However, when that same song is added to a playl...

cmy

Casual Listener

64171 Views

12 replies

2 likes

Windows
  • 64171 Views
  • 12 replies
  • 2 likes

Solved!! [Windows]Blank screens

Spotify update: We've posted a workaround to this issue here. Thanks for hanging in there - we're working on a permanent solution. Hi there, I'm a Premium user since 3 years and a half. The first couple of years I was super happy with the whole exper...

Regular

Spotify update: We've posted a workaround to this issue here. Thanks for hanging in there - we're working on a permanent solution.   Hi there,   I'm a Premium user since 3 year...

fck-your-signup

Casual Listener

50041 Views

106 replies

5 likes

Windows
  • 50041 Views
  • 106 replies
  • 5 likes

Move playlist to another account

My son used my account to find some music and added this to a playlist. Now that he has his own account he would like to move that playlist to his own account. Is there any way to do that?

Newbie

My son used my account to find some music and added this to a playlist. Now that he has his own account he would like to move that playlist to his own account. Is there any way to do that?

dhugg

Regular

13291 Views

10 replies

0 likes

Windows
  • 13291 Views
  • 10 replies
  • 0 likes

An error occurred. Please try searching again. Desktop issue!

I cannot seem to search for artists or tracks, keeps telling me the above. I can access an artist or the album if I have a track of theirs in my playlist, but cannot search using the search bar. Only seemed to become an issue in the past hour or so. ...

Casual Listener

I cannot seem to search for artists or tracks, keeps telling me the above.   I can access an artist or the album if I have a track of theirs in my playlist, but cannot search using...

dagirardin

Casual Listener

35896 Views

61 replies

3 likes

Windows
  • 35896 Views
  • 61 replies
  • 3 likes

Solved!! Error 4 - No Internet connection detected

This is the first time it's ever happened - but even though my PC is connected to the Internet, my Spotify account can't detect a connection. I've already tried closing and re-opening Spotify, and have also restarted the computer. It's working fine f...

Casual Listener

This is the first time it's ever happened - but even though my PC is connected to the Internet, my Spotify account can't detect a connection. I've already tried closing and re-opening Spotify, and ...

fearandsanity

Newbie

21731 Views

7 replies

1 likes

Windows
  • 21731 Views
  • 7 replies
  • 1 likes

Solved!! Loading problem in spotify app and in web browser

Hi I'm new user and I have some problems in browsing lists in app & browser. It's shows loading indicator all the time. The same problem with top lists. I've tried clean install & it worked for a few seconds but then again its not working. On other P...

Casual Listener

Hi   I'm new user and I have some problems in browsing lists in app & browser. It's shows loading indicator all the time. The same problem with top lists. I've tried clean install & ...

a7med701

Newbie

14969 Views

19 replies

0 likes

Windows
  • 14969 Views
  • 19 replies
  • 0 likes

Solved!! playing spotify using airport express

Can I play spotify on my stereo using the airport express? I have a windows laptop...

Newbie

Can I play spotify on my stereo using the airport express?   I have a windows laptop...

Songthrush

Roadie

4681 Views

2 replies

0 likes

Windows
  • 4681 Views
  • 2 replies
  • 0 likes

New iTunes playlists not displaying in Spotify?

Hi there, I recently upgraded to Spotify Premium and intend to start using it as my primary source for music. Unfortunately, Spotify doesn't seem to see all the playlists I've created in iTunes since last spring, when I first tried Spotify. Does Spot...

Regular

Hi there,   I recently upgraded to Spotify Premium and intend to start using it as my primary source for music.    Unfortunately, Spotify doesn't seem to see all the playlists I've...

acousticlunatic

Newbie

2783 Views

6 replies

0 likes

Windows
  • 2783 Views
  • 6 replies
  • 0 likes

How to Edit Playlist

Hi I would like to edit my playlist. How do I do it? i.e. Add and remove artists - songs. I can access Spotify from Windows - Mac - Ios so I would be happy to edit my playlist from any environment. Thanks

Newbie

Hi I would like to edit my playlist. How do I do it? i.e. Add and remove artists - songs. I can access Spotify from Windows - Mac - Ios so I would be happy to edit my playlist from any environ...

user-removed

Not applicable

70098 Views

6 replies

0 likes

Linux
Mac
Windows
  • 70098 Views
  • 6 replies
  • 0 likes