Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
Newbie
84131 Views
40 replies
68 likes
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
Moderator
798077 Views
505 replies
64 likes
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Visitor
24481 Views
26 replies
7 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Is there going to be an 64 Bit version for Windows any time soon?
Is there going to be an 64 Bit version for Windows any time soon?
572 Views
0 replies
4 likes
Does WMP need to be installed in order to import playlists? If so, given my windows 8 does not include WMP (it cannot be installed), how can I get my playlists into spotify. I have imported my music library already, but the massive missing link for m...
Does WMP need to be installed in order to import playlists? If so, given my windows 8 does not include WMP (it cannot be installed), how can I get my playlists into spotify. I have i...
Newbie
3652 Views
8 replies
0 likes
I can't find the list with all my firends where i can view theire playlists, where do i find this now?
I can't find the list with all my firends where i can view theire playlists, where do i find this now?
Newbie
182774 Views
9 replies
3 likes
I have searched these forums for an answer but nothing seems to have worked. Every time I try to log in I keep getting the 412 Error http://i.imgur.com/b5mMMM7.png I have uninstalled/reinstalled about four times now. Restarted between them, cleared l...
I have searched these forums for an answer but nothing seems to have worked. Every time I try to log in I keep getting the 412 Error http://i.imgur.com/b5mMMM7.png I have u...
Newbie
13969 Views
14 replies
0 likes
This was posted two months ago by someone else, but I feel that it is too important to be ignored. I have a QHD resolution Lenovo Yoga 2 Pro laptop, and I use Spotify almost constantly. However, I almost never use the desktop app; with DPI scaling, t...
This was posted two months ago by someone else, but I feel that it is too important to be ignored. I have a QHD resolution Lenovo Yoga 2 Pro laptop, and I use Spotify almost constantly. However, I al...
Music Fan
5975 Views
9 replies
86 likes
Hola gente Lo primero dar las gracias por el soporte y la ayuda que prestáis. Quisiera informaros de que desde hace unos días no puedo abrir mi Spotify, pruebo pero se queda cargando y finalmente deja de cargar y no abre el programa. Pense en desinst...
Hola gente Lo primero dar las gracias por el soporte y la ayuda que prestáis. Quisiera informaros de que desde hace unos días no puedo abrir mi Spotify, pruebo pero se queda cargando y finalmente...
Newbie
6202 Views
8 replies
0 likes
Everyday, I get this error message about 12 times everyday and it's very annoying... Is there anyway to fix this or stop it from coming up? Problem signature: Problem Event Name: APPCRASH Application Name: SpotifyWebHelper.exe Application Version: 0....
Everyday, I get this error message about 12 times everyday and it's very annoying... Is there anyway to fix this or stop it from coming up? Problem signature: Problem...
Regular
12656 Views
30 replies
0 likes
Does anyone else have this issue? I queue up a playlist (or right click on it and press play) and only one song from my playlist will play, then spotify stops playing. The player shows that it is not paused or stopped, but it will not advance to the ...
Does anyone else have this issue? I queue up a playlist (or right click on it and press play) and only one song from my playlist will play, then spotify stops playing. The player shows that it is not...
Newbie
17673 Views
15 replies
10 likes
Hi, I just reinstalled spotify and started working on a whole new system for arranging my music. It now looks like this: Seventies--- Seventies Rock--- Seventies Disco / Soul--- --- Abba - Gold--- Seventies Singer songwriterEightiesNineties- Nineties...
Hi, I just reinstalled spotify and started working on a whole new system for arranging my music. It now looks like this: Seventies --- Seventies Rock --- Seventies Disco / Soul -...
Visitor
5908 Views
5 replies
2 likes
I'm curious as to why saved music is dependent on the album creator rather than the track creator in Your Music > Artists. I can understand why, if you saved the entire album, you'd want it to appear under Various Artists rather than making a mess of...
I'm curious as to why saved music is dependent on the album creator rather than the track creator in Your Music > Artists. I can understand why, if you saved the entire album, you'd want it to app...
Newbie
3745 Views
3 replies
13 likes
Realizing that neither of these scenarios work... 1)I go to "local files" then try to click and drag songs into "your music->songs" 2)I go to a playlist that has local files and click the "plus" sign next to any local files (the plus sign just stays ...
Realizing that neither of these scenarios work... 1)I go to "local files" then try to click and drag songs into "your music->songs" 2)I go to a playlist that has local files and click...
Newbie
7307 Views
6 replies
2 likes
I've had a message in my Spotify inbox for about 4 months now. No matter how many times I open the message(or listen to the track inside) it continue to say I have 1 new message. This happens on all three computers that I have Spotify installed on. T...
I've had a message in my Spotify inbox for about 4 months now. No matter how many times I open the message(or listen to the track inside) it continue to say I have 1 new message. This happens on all ...
Newbie
21621 Views
43 replies
9 likes
I am running desktop Spotify ver 0.9.15.27 on Windows 7 and ever since I updated I keep getting messages saying SpotifyWebHelper has crashed. I'll close the program, but it will launch again and the cycle starts once more. Every so often clicking on ...
I am running desktop Spotify ver 0.9.15.27 on Windows 7 and ever since I updated I keep getting messages saying SpotifyWebHelper has crashed. I'll close the program, but it will launch agai...
Not applicable
8996 Views
25 replies
13 likes
Hi, Sorry I'm new. I realise this problem has already been posted before, but I've not found the answer that I'm looking for! Basically I've double clicked a song instead of adding it to the play queue. This has now added the whole back catalogue to ...
Hi, Sorry I'm new. I realise this problem has already been posted before, but I've not found the answer that I'm looking for! Basically I've double clicked a song instead ...
Not applicable
63523 Views
29 replies
7 likes
Hi I'm using Spotify on my Windows computer and Andriod GS5 and every time the Home Dept ad comes on there is no sound and I am not able to change the song or use the pause/ play button. When I push pause/ play I am given the message of 'you can cont...
Hi I'm using Spotify on my Windows computer and Andriod GS5 and every time the Home Dept ad comes on there is no sound and I am not able to change the song or use the pause/ play button. When I pus...
Newbie
848 Views
2 replies
0 likes
Hi there~ Recently, i created a playlist from my local file. However, there is no image for the playlistdoes any one know how to creat the image for the playlist?thx for the help
Hi there~ Recently, i created a playlist from my local file. However, there is no image for the playlist does any one know how to creat the image for the playlist? thx for the help
Casual Listener
19633 Views
5 replies
3 likes
Here's the issue. Spotify will launch and play everything not added as a playlist, that is, just click on a song in the main browser window. However, when that same song is added to a playlist, it won't play at all. So, no album or song will play onc...
Here's the issue. Spotify will launch and play everything not added as a playlist, that is, just click on a song in the main browser window. However, when that same song is added to a playl...
Casual Listener
64245 Views
12 replies
2 likes
Spotify update: We've posted a workaround to this issue here. Thanks for hanging in there - we're working on a permanent solution. Hi there, I'm a Premium user since 3 years and a half. The first couple of years I was super happy with the whole exper...
Spotify update: We've posted a workaround to this issue here. Thanks for hanging in there - we're working on a permanent solution. Hi there, I'm a Premium user since 3 year...
Casual Listener
50878 Views
106 replies
5 likes
My son used my account to find some music and added this to a playlist. Now that he has his own account he would like to move that playlist to his own account. Is there any way to do that?
My son used my account to find some music and added this to a playlist. Now that he has his own account he would like to move that playlist to his own account. Is there any way to do that?
Regular
13321 Views
10 replies
0 likes
I cannot seem to search for artists or tracks, keeps telling me the above. I can access an artist or the album if I have a track of theirs in my playlist, but cannot search using the search bar. Only seemed to become an issue in the past hour or so. ...
I cannot seem to search for artists or tracks, keeps telling me the above. I can access an artist or the album if I have a track of theirs in my playlist, but cannot search using...
Casual Listener
35996 Views
61 replies
3 likes
