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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2217 Views

0 replies

4 likes

  • 2217 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

152570 Views

83 replies

27 likes

  • 152570 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

141232 Views

294 replies

22 likes

  • 141232 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11367 Views

1 replies

6 likes

  • 11367 Views
  • 1 replies
  • 6 likes

spotify premium

I upgraded to premium AND I went to go download a playlist for offline use and it still says I need to upgrade even though I did. I select the upgrade button AMD it takes me to a receipt saying I upgraded

Newbie

I upgraded to premium AND I went to go download a playlist for offline use and it still says I need to upgrade even though I did. I select the upgrade button AMD it takes me to a receipt saying I upg...

xHarukito

Regular

388 Views

1 replies

0 likes

Windows
  • 388 Views
  • 1 replies
  • 0 likes

Solved!! Bug: Join Me Ad locks up Spotify Player

The advertisement for "Join Me" flips on and Spotify shows the advertisement but it doesn't end. The only way to get to the next song is to exit and launch spotify again. I actually had it sit for 30 minutes with nothing happening to see if it was an...

Newbie

The advertisement for "Join Me" flips on and Spotify shows the advertisement but it doesn't end.  The only way to get to the next song is to exit and launch spotify again.  I actually ...

Peter__

Community Legend

1626 Views

1 replies

0 likes

Windows
  • 1626 Views
  • 1 replies
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Music Totals Discrepancy, Please Help!

All, I have a discrepency between the total songs my music playlist says it contains and how many songs are actually on the playlist. Any ideas on what could be causing this? Yesterday the playlist said I had 196 but I only had 193. Today its down to...

Newbie

All,   I have a discrepency between the total songs my music playlist says it contains and how many songs are actually on the playlist. Any ideas on what could be causing this? Yesterda...

user-removed

Not applicable

370 Views

1 replies

0 likes

Windows
  • 370 Views
  • 1 replies
  • 0 likes

Bug: Advertisement Connection Fail, unable to continue playing music.

Hi Spotify Team! This has happened twice today while listening to Spotify using the Windows Desktop Client, on Windows 8.1 64-bit, I was playing music just fine, and when the track ended spotify wanted to play an advertisement. At the top of the scre...

Casual Listener

Hi Spotify Team!   This has happened twice today while listening to Spotify using the Windows Desktop Client, on Windows 8.1 64-bit,   I was playing music just fine, and when the tr...

Meresdreams

Casual Listener

776 Views

5 replies

1 likes

Windows
  • 776 Views
  • 5 replies
  • 1 likes

See which tags a track/playlist/radio has

I keep having trouble creating the perfect radio station based on a playlist. Possibly because my playlists sometimIs this possible?es really can not be represented by a set of genres but rather a set of genres with exceptions. I would like to create...

Casual Listener

I keep having trouble creating the perfect radio station based on a playlist. Possibly because my playlists sometimIs this possible?es really can not be represented by a set of genres but rather a se...

Peter__

Community Legend

1865 Views

1 replies

0 likes

Windows
  • 1865 Views
  • 1 replies
  • 0 likes

friends profile pictures not showing

hello, suddenly my friends profile pics doesn´t showing up. both "friendlist" and "listen activity". but i can see what they listen to and also there names ( how you can see in the screenshot) so far i have disconnect my facebook account and also del...

Casual Listener

hello,   suddenly my friends profile pics doesn´t showing up. both "friendlist" and "listen activity".    but i can see what they listen to and also there names ( how you can s...

Peter__

Community Legend

1417 Views

1 replies

0 likes

Windows
  • 1417 Views
  • 1 replies
  • 0 likes

Major Problems Since Yesterday - desktop app constantly "loading"

Huge problems since yesterday synching iphone to Windows desktop - just upgraded to 0.9.12.10 and what a HUGE mistake. None of my playlists are synching and they've all disappeared from my iphone. I've reinstalled both aps 3 times. I think the first ...

Casual Listener

Huge problems since yesterday synching iphone to Windows desktop - just upgraded to 0.9.12.10 and what a HUGE mistake.  None of my playlists are synching and they've all disappeared from my ipho...

MikeSkip

Casual Listener

515 Views

2 replies

0 likes

Windows
  • 515 Views
  • 2 replies
  • 0 likes

Starred playlist won't update

I wanted to clean up my Starred playlist. I attempted to delete all the songs off of it in the Windows desktop client, but the changes wouldn't take. Finally after deleting the tracks a bunch of times the list now shows up as empty on the desktop cli...

Gig Goer

I wanted to clean up my Starred playlist. I attempted to delete all the songs off of it in the Windows desktop client, but the changes wouldn't take. Finally after deleting the tracks a bunch of time...

olken2000

Gig Goer

614 Views

1 replies

0 likes

Windows
  • 614 Views
  • 1 replies
  • 0 likes

Empty playlist and loading playlist errors

Hello everybody, Since a couple of days I can't manage playlist correctly. I want to import an iTunes playlist (not smart, but normal playlist) in Spotify. Firstly, I've tried to import with the File>Import Playlist>iTunes mode but, if on the Windows...

Newbie

Hello everybody, Since a couple of days I can't manage playlist correctly. I want to import an iTunes playlist (not smart, but normal playlist) in Spotify. Firstly, I've tried to import with th...

Peter__

Community Legend

630 Views

1 replies

0 likes

Windows
  • 630 Views
  • 1 replies
  • 0 likes

Solved!! File is in an unsupported format...

I have been trying to listen to Linkin Parks Minutes to Midnight album, however it keeps bringing up the 'file is in an unsupported format' error. Its not a local file so im not sure why this is the case. All other albums appear to be working. Any id...

Newbie

I have been trying to listen to Linkin Parks Minutes to Midnight album, however it keeps bringing up the 'file is in an unsupported format' error. Its not a local file so im not sure why this is the ...

RachelBluMorph

Casual Listener

11376 Views

9 replies

0 likes

Windows
  • 11376 Views
  • 9 replies
  • 0 likes

Spotify Crashing, CPU High

I've been having this issue for a while now. Probably about 2 months or something (I can't exactly remember). But Spotify has been really pissing me off lately. All I want to do is to listen to music, I don't mind the ads but sometimes my Spotify jus...

Visitor

I've been having this issue for a while now. Probably about 2 months or something (I can't exactly remember). But Spotify has been really pissing me off lately. All I want to do is to listen to music...

user-removed

Not applicable

533 Views

2 replies

0 likes

Windows
  • 533 Views
  • 2 replies
  • 0 likes

Not opening at all

So I have a Macbook Pro with 10.9.2, and usually I don't close my spotify unless I turn my computer off. When my browse wouldn't work, I tried to shut it down and turn it back on to see if it would work then. When I tried to open it, it would make th...

Newbie

So I have a Macbook Pro with 10.9.2, and usually I don't close my spotify unless I turn my computer off. When my browse wouldn't work, I tried to shut it down and turn it back on to see if it would w...

jandrew

Newbie

1261 Views

1 replies

0 likes

Windows
  • 1261 Views
  • 1 replies
  • 0 likes

Band had Related Artists, and suddenly the tab and info has disappeared

My band The Silence Kit has had a Related Artists page for the last 2 years or so, although the artists weren't terribly similar until recently. 2 weeks ago I checked it and was excited to see many of our influences were now in the Related Artists se...

Newbie

My band The Silence Kit has had a Related Artists page for the last 2 years or so, although the artists weren't terribly similar until recently. 2 weeks ago I checked it and was excite...

VCF75

Music Fan

1479 Views

4 replies

0 likes

Mac
Windows
  • 1479 Views
  • 4 replies
  • 0 likes

New Spotify 0.8.8 interface.

Hello Under windows on the main screen I don't understand the meaning of the check mark or plus sign st thr first colum. Also I have some music that have the artist or album or date added grayed. Also before the added colum the are icons ( chain and ...

Casual Listener

Hello Under windows on the main screen I don't understand the meaning of the check mark or plus sign st thr first colum. Also I have some music that have the artist or album or date added gray...

Tmartins

Casual Listener

1568 Views

2 replies

0 likes

Windows
  • 1568 Views
  • 2 replies
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Solved!! Search feature is so limited...

I am running the latest version of spotify in my windows 8 laptop and I wonder how I can search for query in an existing playlist? My classical music playlist just passed the 500 songs mark and there seems to be no easy way to find a song. Classical ...

Roadie

I am running the latest version of spotify in my windows 8 laptop and I wonder how I can search for query in an existing playlist?  My classical music playlist just passed the 500 songs mark and...

maccentris

Roadie

735 Views

2 replies

0 likes

Windows
  • 735 Views
  • 2 replies
  • 0 likes

playlist download offline

whene i have a playlist downloaded the name and the albumart of the playlist it doesnt show, instead it search on the internet to try find the name of the playlist. This happens when is offline.

Visitor

whene i have a playlist downloaded  the name and the albumart of the playlist it doesnt show, instead it search on the internet to try find the name of the playlist. This happens when is of...

user-removed

Not applicable

656 Views

4 replies

0 likes

Windows
  • 656 Views
  • 4 replies
  • 0 likes

Discover -- previewing a track

Right clicking and holding the button down over the play icon for a selection used to preview the track, and releasing the button returned you to what you were listening. That function no longer works for me, and I miss it. What can I do to bring it ...

Casual Listener

Right clicking and holding the button down over the play icon for a selection used to preview the track, and releasing the button returned you to what you were listening.  That function no longe...

VintageJass

Casual Listener

626 Views

3 replies

3 likes

Windows
  • 626 Views
  • 3 replies
  • 3 likes

Spotify slowing down/freezing my computer

Everytime a song changes, or I pause a song, it freezes my desktop. Anytime a new update is installed, this happens. I can't update firewalls or anything because this is a work computer. How can I fix this?

Casual Listener

Everytime a song changes, or I pause a song, it freezes my desktop.  Anytime a new update is installed, this happens.   I can't update firewalls or anything because this is a work compu...

AllieNicoleM83

Casual Listener

847 Views

2 replies

0 likes

Windows
  • 847 Views
  • 2 replies
  • 0 likes

how to display tracks shared to newsfeed/facebook

i regularly share tracks to my newsfeed and to my linked facebook account. is there any way of showing the history of tracks i have shared over the past week/month/year etc? i would find this very useful to review what i have been sharing and for usi...

Music Fan

i regularly share tracks to my newsfeed and to my linked facebook account.   is there any way of showing the history of tracks i have shared over the past week/month/year etc?   i w...

andyg1966

Music Fan

394 Views

2 replies

0 likes

Windows
  • 394 Views
  • 2 replies
  • 0 likes

Error Code: 53 upon install attempt

I have been using spotify for years, but today it seems to have uninstalled itself from my computer and I can not reinstall. I download the installer and it gives me the attached error message (Error Code 53) Please advise. Thank you.

Casual Listener

I have been using spotify for years, but today it seems to have uninstalled itself from my computer and I can not reinstall.  I download the installer and it gives me the attached error message ...

user-removed

Not applicable

695 Views

1 replies

0 likes

Windows
  • 695 Views
  • 1 replies
  • 0 likes