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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1696 Views

0 replies

2 likes

  • 1696 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145767 Views

83 replies

27 likes

  • 145767 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130736 Views

294 replies

22 likes

  • 130736 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10991 Views

1 replies

6 likes

  • 10991 Views
  • 1 replies
  • 6 likes

Windows and Linux dualboot

Hi there! I have a question. I couldn't find any answer for this online. So.. I've been using spotify on windows and a downloaded some playlists (avaible offline). Then I installed Linux and Spotify won't open those playlists offline. I know where my...

Newbie

Hi there! I have a question. I couldn't find any answer for this online. So.. I've been using spotify on windows and a downloaded some playlists (avaible offline). Then I installed Linux and Spot...

Peter__

Community Legend

790 Views

1 replies

1 likes

Linux
Windows
  • 790 Views
  • 1 replies
  • 1 likes

Missing Playlists and starred songs

Hi I am in need of some help. I tried loggin in with my facebook account today (as usual) but for some reason all of my playlists and starred songs have all gone missing. Even people i follow and my followers were all gone. Its like my accounts just ...

Casual Listener

Hi I am in need of some help. I tried loggin in with my facebook account today (as usual) but for some reason all of my playlists and starred songs have all gone missing. Even people i follow and my ...

Taylor

Community Legend

386 Views

1 replies

0 likes

Windows
  • 386 Views
  • 1 replies
  • 0 likes

My play history and play queue disappeared

So... I use the Windows deskptop app, and about a week ago I was reading a music blog, clicked on a "Listen" link, and it unexpectedly opened the app. While the desktop app loaded, the track didn't, so I decided to just listen to whatever was in my p...

Regular

So... I use the Windows deskptop app, and about a week ago I was reading a music blog, clicked on a "Listen" link, and it unexpectedly opened the app.   While the desktop app loade...

Peter__

Community Legend

3931 Views

7 replies

1 likes

Windows
  • 3931 Views
  • 7 replies
  • 1 likes

Songs on playlist automatically switched out for live versions.

Why are some of the songs on my playlists automatically switched out for live versions of the song? The album edition, that I chose for my playlist, is still available to listen to and it's possible to add it to my playlists again aswell. Why would i...

Newbie

Why are some of the songs on my playlists automatically switched out for live versions of the song? The album edition, that I chose for my playlist, is still available to listen to and it's po...

Peter__

Community Legend

427 Views

1 replies

0 likes

Windows
  • 427 Views
  • 1 replies
  • 0 likes

Problems with Messages

I have an HP Windows 8 laptop and a Spotify Premium account. My friend and I have been sending songs back and forth for about a year using Private Messaging, but recently the songs he sends me still have "You haven't played this yet" under them even ...

Casual Listener

I have an HP Windows 8 laptop and a Spotify Premium account. My friend and I have been sending songs back and forth for about a year using Private Messaging, but recently the songs he sends me stil...

kbrooksc

Community Legend

692 Views

3 replies

0 likes

Windows
  • 692 Views
  • 3 replies
  • 0 likes

Spotify has stopped working.Windows error. If I start it, deinstall or reinstall it.

So today my Spotify broke, and every time I booted my PC Windows said 'Spotify has stopped working'. So I tried reinstalling, but that didnt help. After the download it shows the exact same message and it's gone. Deinstalling with the control panel r...

Regular

So today my Spotify broke, and every time I booted my PC Windows said 'Spotify has stopped working'. So I tried reinstalling, but that didnt help. After the download it shows the exact same message a...

kbrooksc

Community Legend

3414 Views

7 replies

0 likes

Windows
  • 3414 Views
  • 7 replies
  • 0 likes

spotify will not play songs anymore

All of a sudden the songs from my local files will not play even though they all used to play before. I tried reinstalling, and I tried the edit preference thing but it will not work. It says the files are unsupported now.

Regular

All of a sudden the songs from my local files will not play even though they all used to play before. I tried reinstalling, and I tried the edit preference thing but it will not work. It says the fil...

Peter__

Community Legend

387 Views

1 replies

0 likes

Windows
  • 387 Views
  • 1 replies
  • 0 likes

[solved]spotify plays the next song instead of the selected one

It's in the title, I have this issue. I click on one song, and spotify plays the next one instead of the one I clicked on. And spotify also plays the first second of the song and then go back at 0min0sec and plays the complete song. I have the last v...

Casual Listener

It's in the title, I have this issue.  I click on one song, and spotify plays the next one instead of the one I clicked on. And spotify also plays the first second of the song and then go back...

Tchyyd

Casual Listener

462 Views

2 replies

0 likes

Windows
  • 462 Views
  • 2 replies
  • 0 likes

Related artist is the artist iself

Hi, I saw a strange thing on my own artist profile Dr. Sounds, the first related artist is Dr. Sounds iself.

Community Legend

Hi, I saw a strange thing on my own artist profile Dr. Sounds, the first related artist is Dr. Sounds iself.  

Peter__

Community Legend

483 Views

1 replies

0 likes

Linux
Mac
Windows
  • 483 Views
  • 1 replies
  • 0 likes

Friends not showing up in Following

I have a non-Facebook account and I follow a number of friends. I see their activity in my feed (on the right hand side), but when I go to Follow then they are not there. And when I go to Activity, it says: It feels lonely here.

Roadie

I have a non-Facebook account and I follow a number of friends. I see their activity in my feed (on the right hand side), but when I go to Follow then they are not there. And when I go to Activity, i...

Shubhs108

Regular

1163 Views

3 replies

0 likes

Windows
  • 1163 Views
  • 3 replies
  • 0 likes

Radio stations have the exact same songs every time Spotify loads and radio station playback issues

Hello. Recently (in the last month or so) it appears that Spotify radio was changed so that you could see in the future of what radio was going to play whereas before you could only see what was played in the past. Since that change, all of my radio ...

Casual Listener

Hello. Recently (in the last month or so) it appears that Spotify radio was changed so that you could see in the future of what radio was going to play whereas before you could only see what was play...

Peter__

Community Legend

617 Views

1 replies

2 likes

Windows
  • 617 Views
  • 1 replies
  • 2 likes

Reinstalling Spotify

In june, i was told to update spotify. I updated it, and it glitched out. I thought it was an installation issue. Uninstalled and attempted to reinstall and it wouldn't reinstall. I have tried all summer to reinstall. My laptop is a 64-bit. I have tr...

Newbie

In june, i was told to update spotify. I updated it, and it glitched out. I thought it was an installation issue. Uninstalled and attempted to reinstall and it wouldn't reinstall. I have tried al...

Peter__

Community Legend

333 Views

1 replies

0 likes

Windows
  • 333 Views
  • 1 replies
  • 0 likes

Error 802 every time a Rolling Rock Commercial Comes on

Every time a Rolling Rock Commercial comes on, it freezes up Spotify and I have to exit and re-open it to be able to listen to music. I'm really surprised that there is no "repport problem" button. This seems like a simple glitch that they should fix...

Newbie

Every time a Rolling Rock Commercial comes on, it freezes up Spotify and I have to exit and re-open it to be able to listen to music. I'm really surprised that there is no "repport problem" button. T...

ben63vw

Casual Listener

808 Views

4 replies

4 likes

Windows
  • 808 Views
  • 4 replies
  • 4 likes

SpotifyHelper.exe CPU usage on Windows

I opened a ticket with Spotify support a couple of weeks back to troubleshoot the fact that the SpotifyHelper.exe processes seemed to be using constant CPU of around 8% to 10% no matter what I was doing in Spotify, even if I wasn't playing music. I p...

Regular

I opened a ticket with Spotify support a couple of weeks back to troubleshoot the fact that the SpotifyHelper.exe processes seemed to be using constant CPU of around 8% to 10% no matter what I was do...

Tomcat

Newbie

2682 Views

8 replies

2 likes

Windows
  • 2682 Views
  • 8 replies
  • 2 likes

Release Notes - Spotify for Desktop 0.9.12

What's new in this version (0.9.12) Moved Discover from the side menu into Browse Fictitious: All backend changes were done by Mr. Schrödinger, and they weren't. Important to note -

Spotify Legend

  What's new in this version (0.9.12)   Moved Discover from the side menu into Browse Fictitious: All backend changes were done by Mr. Schrödinger, and they weren't. &nbsp...

Goodman

Spotify Legend

4710 Views

17 replies

3 likes

Mac
Windows
  • 4710 Views
  • 17 replies
  • 3 likes

Playlist stuck on loading

Hi One of my playlists shows its name as just 'Loading...', with no songs inside. No amount of logging out/in helps Also, this issue is present in my Android app as well as the web player. Help!

Newbie

Hi One of my playlists shows its name as just 'Loading...', with no songs inside. No amount of logging out/in helps Also, this issue is present in my Android app as well as the web player. Help!

Peter__

Community Legend

355 Views

1 replies

0 likes

Windows
  • 355 Views
  • 1 replies
  • 0 likes

Solved!! local files artist and album fields are greyed out and will not sync with iphone if in a playlist

when I add some local files the artist name and album name are greyed out. They are not protected files (I checked DRM). They play on the PC from local files or a playlist, but when I add them to a playlist and make them available offline, they do no...

Newbie

when I add some local files the artist name and album name are greyed out.  They are not protected files (I checked DRM).  They play on the PC from local files or a playlist, but when I add...

ryanknighton88

Casual Listener

73227 Views

41 replies

3 likes

Windows
  • 73227 Views
  • 41 replies
  • 3 likes

Spotify radio doesn't remember likes/dislikes

I'm using Spotify radio almost everyday, and usually I do some likes, but I have no new songs in my playlist from February. What could it be? No matters if a like either from phone or pc app

Newbie

I'm using Spotify radio almost everyday, and usually I do some likes, but I have no new songs in my playlist from February.   What could it be?   No matters if a like either fr...

Peter__

Community Legend

502 Views

1 replies

0 likes

Windows
  • 502 Views
  • 1 replies
  • 0 likes