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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1528 Views

0 replies

2 likes

  • 1528 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144986 Views

83 replies

27 likes

  • 144986 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129771 Views

294 replies

22 likes

  • 129771 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10951 Views

1 replies

6 likes

  • 10951 Views
  • 1 replies
  • 6 likes

Spotify offline cache issues

I've been a Spotify premium user for well over a year now, and in recent months I've had countless issues syncing my Windows desktop client, to the point I've considered it's probably more efficient to simply stream everything and cancel my subscript...

Newbie

I've been a Spotify premium user for well over a year now, and in recent months I've had countless issues syncing my Windows desktop client, to the point I've considered it's probably more effic...

Peter__

Community Legend

956 Views

1 replies

0 likes

Windows
  • 956 Views
  • 1 replies
  • 0 likes

Solved!! Missing Activity Bar

For several months now I have been unable to see what any of the people I am following are listening to. I have tried a number of things - reinstalling, looking through the forums, looking through settings, waiting for update after update in blind fa...

Casual Listener

For several months now I have been unable to see what any of the people I am following are listening to. I have tried a number of things - reinstalling, looking through the forums, looking through se...

dinomight

Spotify Star

1568 Views

3 replies

0 likes

Windows
  • 1568 Views
  • 3 replies
  • 0 likes

Starred list won't update between devices

I'm a premium subscriber. I have Spotify installed on three devices: my home computer (Running Windows 8.1 64-bit), my laptop (Running Windows 8.1 32-bit) and my iPhone 4S. I recently cleaned up some of the playlists on my home computer, deleting a f...

Casual Listener

I'm a premium subscriber. I have Spotify installed on three devices: my home computer (Running Windows 8.1 64-bit), my laptop (Running Windows 8.1 32-bit) and my iPhone 4S. I recently cleaned up some...

dinomight

Spotify Star

986 Views

7 replies

0 likes

Windows
  • 986 Views
  • 7 replies
  • 0 likes

Solved!! list by topic is greyed out on this forum

What it says: If I log out each topic is listed as it should be, but if I log in I get every individual post listed without the option of changing to anything more digestible.

Gig Goer

What it says:   If I log out each topic is listed as it should be, but if I log in I get every individual post listed without the option of changing to anything more digestible.   &...

StevenR

Roadie

610 Views

3 replies

0 likes

Windows
  • 610 Views
  • 3 replies
  • 0 likes

My Friends Spotify is attached to my facebook? My Playlists are gone!

Whenever I log into my spotify, my playlists do not show up, but a friend of mine's who had logged onto the device after I did. It shows up under my name, and my profile picture associated with facebook. However, if I log onto this site, my name show...

Newbie

Whenever I log into my spotify, my playlists do not show up, but a friend of mine's who had logged onto the device after I did.    It shows up under my name, and my profile picture asso...

kbrooksc

Community Legend

353 Views

1 replies

0 likes

Windows
  • 353 Views
  • 1 replies
  • 0 likes

Desktop player crashes every time I try to play any song

I am running Win7 Pro with service pack 1 and just reinstalled Spotify, which according the the about screen, is version 0.9.12.10.g89b2a4fc. Prior to reinstalling Spotify, every time I would try to play any song the program would crash. I uninstalle...

Visitor

I am running Win7 Pro with service pack 1 and just reinstalled Spotify, which according the the about screen, is version 0.9.12.10.g89b2a4fc. Prior to reinstalling Spotify, every time I would try to ...

user-removed

Not applicable

580 Views

2 replies

0 likes

Windows
  • 580 Views
  • 2 replies
  • 0 likes

Solved!! Soptify doesn't play local files

Hi everyone, i have a problem with spotify: everything works great but when I try to play any local file trough Spotify i get an error message: "There is a problem with the sound decoder. Spotify can't play music." Every file is mp3 and they work wit...

Casual Listener

Hi everyone, i have a problem with spotify: everything works great but when I try to play any local file trough Spotify i get an error message:   "There is a problem with the sound de...

dr_stein

Casual Listener

1841 Views

2 replies

0 likes

Windows
  • 1841 Views
  • 2 replies
  • 0 likes

Problem with an ad (sorry if I spammed this message.. something went wrong with my PC)

Sooo... I opened my spotify and the ad for Ariana Grande's new album was obstructing half of my screen.. I know that there are this kind of ads that are like "over spotify" floating... (the ones that darken the background). It wasn't one of them. It ...

Casual Listener

Sooo... I opened my spotify and the ad for Ariana Grande's new album was obstructing half of my screen.. I know that there are this kind of ads that are like "over spotify" floating... (the ones that...

gerginius

Casual Listener

801 Views

3 replies

0 likes

Windows
  • 801 Views
  • 3 replies
  • 0 likes

deleting track changes scroll position

Did anyone else notice that in the latest version of Spotify deleting a track from a playlist completely changes the scroll position? Spotify 0.9.12.10.g89b2a4fc

Roadie

Did anyone else notice that in the latest version of Spotify deleting a track from a playlist completely changes the scroll position?   Spotify 0.9.12.10.g89b2a4fc

miles_351

Roadie

510 Views

2 replies

0 likes

Windows
  • 510 Views
  • 2 replies
  • 0 likes

Public playlist not showing an image in search

Is there a reason why my playlists are not showing the usual image (first 4 tracks) when searched?

Casual Listener

Is there a reason why my playlists are not showing the usual image (first 4 tracks) when searched? 

Mathaus

Casual Listener

505 Views

2 replies

0 likes

Windows
  • 505 Views
  • 2 replies
  • 0 likes

help me!

I accidently deleted my playlist 'its a very very mad world' can someone please help me?

Newbie

I accidently deleted my playlist 'its a very very mad world' can someone please help me?

Peter__

Community Legend

1462 Views

2 replies

0 likes

Windows
  • 1462 Views
  • 2 replies
  • 0 likes

How to avoid Welcome Screen from popping up

Hi! I am a Spotify Unlimited user on Windows. I would like to permanently disable the annoying Welcome Screen from popping up every time you log in. Is this possible? Cant find any settings for it in Edit > Preferences in Spotify. Your help would be ...

Visitor

Hi! I am a Spotify Unlimited user on Windows.   I would like to permanently disable the annoying Welcome Screen from popping up every time you log in.   Is this possible?  ...

user-removed

Not applicable

659 Views

4 replies

0 likes

Windows
  • 659 Views
  • 4 replies
  • 0 likes

Spotify won't play in offline mode

I can't play any offline songs. I thought they were supposed to be saved in the hard drive, but when I'm offline, I get a message saying that it's not possible in offline mode. Help?

Casual Listener

I can't play any offline songs. I thought they were supposed to be saved in the hard drive, but when I'm offline, I get a message saying that it's not possible in offline mode. Help?

Peter__

Community Legend

497 Views

3 replies

0 likes

Windows
  • 497 Views
  • 3 replies
  • 0 likes

repeat the same options

it appears the same option twice of followers

Visitor

it appears the same option twice of followers

user-removed

Not applicable

1354 Views

2 replies

0 likes

Windows
  • 1354 Views
  • 2 replies
  • 0 likes

I am reaching the end of my limit

I have a spotify account that I signed up with through Facebook. I was ready to go Premium but it wouldnt let me dissconnect it from my Facebook. So I made a new one via my email address. The account signed up via Facebook has a user name of 12152603...

Casual Listener

I have a spotify account that I signed up with through Facebook. I was ready to go Premium but it wouldnt let me dissconnect it from my Facebook. So I made a new one via my email address.   ...

Peter__

Community Legend

372 Views

1 replies

0 likes

Windows
  • 372 Views
  • 1 replies
  • 0 likes

NUS Discount Not working

I tried setting up an NUS card on my premium account, however when i put my Date of Birth in, it said "Invalid Date of Birth"? How do I fix this?? The card number worked fine yet whenever I try I can never get it to work because it thinks I've put a ...

Newbie

I tried setting up an NUS card on my premium account, however when i put my Date of Birth in, it said "Invalid Date of Birth"? How do I fix this?? The card number worked fine yet whenever I try I can...

Peter__

Community Legend

673 Views

1 replies

0 likes

Windows
  • 673 Views
  • 1 replies
  • 0 likes

Very poor audio w/ desktop application.

Why is the audio quality so bad with the dekstop application? Everything else on my desktop sounds fine, but Spotify sounds horrible. I have High Quality Streaming checked and I've cleared the cache folder and restarted, no help.

Casual Listener

Why is the audio quality so bad with the dekstop application?    Everything else on my desktop sounds fine, but Spotify sounds horrible.   I have High Quality Streaming ...

Paul333

Newbie

742 Views

4 replies

1 likes

Windows
  • 742 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Many albums now coming up as "not found"

Suddenly today, a large number of the albums showing up on Spotify, when clicked on present me with an "Album not found" message. They do appear to be present on the service however, as the individual tracks can be accessed from the list of search re...

Music Fan

Suddenly today, a large number of the albums showing up on Spotify, when clicked on present me with an "Album not found" message. They do appear to be present on the service however, as the individua...

CarlosE

Spotify Legend

7638 Views

77 replies

30 likes

Windows
  • 7638 Views
  • 77 replies
  • 30 likes

X amount of notifications, only a limited number showing when scrolling down

Hello, all. This has been happening for a while now and I'd like to see it worked out. Today, I logged onto Spotify and found out I had 56 notifications of new releases. Thing is, when I scroll down, it stops at about 20 and the thing doesn't scroll ...

Visitor

Hello, all.   This has been happening for a while now and I'd like to see it worked out. Today, I logged onto Spotify and found out I had 56 notifications of new releases. Thing is, when I s...

user-removed

Not applicable

420 Views

2 replies

0 likes

Windows
  • 420 Views
  • 2 replies
  • 0 likes

Lost all of my Starred songs

I logged in just now and I don' t have any of my starred songs :cplease please please help

Casual Listener

I logged in just now and I don' t have any of my starred songs :c please please please help

Peter__

Community Legend

1553 Views

1 replies

0 likes

Windows
  • 1553 Views
  • 1 replies
  • 0 likes