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Please see below the most popular frequently asked questions.

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Desktop (Windows)

Discuss Spotify for Windows

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 37752 Views
  • 75 replies
  • 25 likes
  • 37752 Views
  • 75 replies
  • 25 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 65880 Views
  • 265 replies
  • 21 likes
  • 65880 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4634 Views
  • 1 replies
  • 6 likes
  • 4634 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144572 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144572 Views
  • 0 replies
  • 26 likes

New Design is just awful. "My Music" is simply a mess. There is no rhyme or reason for anything.

After a few years of using the mobile and desktop app. I LOVED how I could save certain songs on the fly. I could shuffle an entire artist's library and fade away.. Not even touching the UI for literally DAYS. Now, I have to micro manage everything. ...

  • Casual Listener
  • After a few years of using the mobile and desktop app. I LOVED how I could save certain songs on the fly. I could shuffle an entire artist's library and fade away.. Not even touching the UI for liter...
  • 417 Views
  • 0 replies
  • 0 likes
  • Mac
    Windows
  • 417 Views
  • 0 replies
  • 0 likes

Desktop UI uses very low contrast colors, sliders/controllers impossible to see

I've been complaining about their UI on the desktop (Win/Mac): Can't see the sliders because everything is like Grey 15 vs. Grey 16, which is impossible to see that kind of low contrast distinction. I wish the developers tested the app in various lig...

  • Regular
  • I've been complaining about their UI on the desktop (Win/Mac): Can't see the sliders because everything is like Grey 15 vs. Grey 16, which is impossible to see that kind of low contrast distinction. ...
  • Joe
  • Community Legend
  • 479 Views
  • 1 replies
  • 4 likes
  • Mac
    Windows
  • 479 Views
  • 1 replies
  • 4 likes

Songs will stop and then it plays the next song.

Whenever I start a song it will play for a few seconds then stop and start to play the next song. Please help it's getting annoying.

  • Newbie
  • Whenever I start a song it will play for a few seconds then stop and start to play the next song. Please help it's getting annoying.
  • Grace
  • Spotify
  • 270 Views
  • 1 replies
  • 0 likes
  • Windows
  • 270 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Playing but no sound

Hi, I run a fully up to date Win 7 Pro machine. Sound works for everything else. I have latest iTunes installed (read somewhere here, thgat that can help. I have uninstalled Spotify, re-booted and reinstalled. Still no Spotify sound. Bit disappointed...

  • Casual Listener
  • Hi,   I run a fully up to date Win 7 Pro machine. Sound works for everything else.   I have latest iTunes installed (read somewhere here, thgat that can help.   I have uninstalle...
  • kellaz95
  • Newbie
  • 2779 Views
  • 6 replies
  • 0 likes
  • Windows
  • 2779 Views
  • 6 replies
  • 0 likes

I can no longer see what my friends are listening to, on the right hand side of the client.

I can no longer see what my friends are listening to, on the right hand side of the client, like even the bar is gone, and it is annoying, because I often discuss music choices with them, and I find this lack of feature after the most recent update i...

  • Newbie
  • I can no longer see what my friends are listening to, on the right hand side of the client, like even the bar is gone, and it is annoying, because I often discuss music choices with them, and I find ...
  • Peter__
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • Windows
  • 290 Views
  • 1 replies
  • 0 likes

Version 0.9.10.12 "Edit Profile Picture" Not working

Hey people, Is this happening only to me? If I try to edit my profile picture it says "Upload complete" but doesn't change the picture.

1. Try to edit profile pic 2. Select Profile Picture 3. Says complete but doesn't change.
  • Roadie
  • Hey people,   Is this happening only to me?   If I try to edit my profile picture it says "Upload complete" but doesn't change the picture.  
  • Titox
  • Roadie
  • 373 Views
  • 2 replies
  • 0 likes
  • Windows
  • 373 Views
  • 2 replies
  • 0 likes

Solved!! uh...huh?

I just updated my Spoitfy to Version 0.9.10.14.g578d350b and I'm confused. The little +'s...are we not 'star'ing anythng anymore?

  • Casual Listener
  • I just updated my Spoitfy to Version 0.9.10.14.g578d350b and I'm confused.  The little +'s...are we not 'star'ing anythng anymore?
  • Christoffer
  • Community Legend
  • 2549 Views
  • 1 replies
  • 0 likes
  • Windows
  • 2549 Views
  • 1 replies
  • 0 likes

Alphabetizing/filtering playlists

It's relatively easy to do this in the Spotify app for Samsung Galaxy Rugby Pro (GO DROID). Open Spotify and select YOUR MUSIC. You will then see four headers (reading left to right): PLAYLISTS. SONGS. ALBUMS. ARTISTS. Now, pick the header you want t...

  • Newbie
  • It's relatively easy to do this in the Spotify app for Samsung Galaxy Rugby Pro (GO DROID). Open Spotify and select YOUR MUSIC. You will then see four headers (reading left to right): PLAYLISTS. &nbs...
  • 321 Views
  • 0 replies
  • 0 likes
  • Windows
  • 321 Views
  • 0 replies
  • 0 likes

Radio not showing any previously played radio stations in Windows

In my Windows 7 Spotify program, for like 3 months now, the list of previously played radio stations is missing. I was hoping the program would fix itself throiugh future updates, but it has not. So I just recently reinstalled the program and that li...

  • Regular
  • In my Windows 7 Spotify program, for like 3 months now, the list of previously played radio stations is missing. I was hoping the program would fix itself throiugh future updates, but it has not. So ...
  • FirstPet31415
  • Regular
  • 716 Views
  • 2 replies
  • 0 likes
  • Windows
  • 716 Views
  • 2 replies
  • 0 likes

Solved!! Unadvertised P2P feature

I am not very happy with Spotify right now. I was doing some work in my router when I noticed that Spotify had opened some ports via UPnP. I found this a little strange and after some googleing I discovered Spotify uses a P2P network for its content....

  • Casual Listener
  • I am not very happy with Spotify right now. I was doing some work in my router when I noticed that Spotify had opened some ports via UPnP. I found this a little strange and after some googleing I dis...
  • openstar53
  • Music Fan
  • 23482 Views
  • 7 replies
  • 4 likes
  • Linux
    Windows
  • 23482 Views
  • 7 replies
  • 4 likes

Playlists can't be seen on notebook, but are avaiable on ipad

Hello guys, after an automatic starting update I'm not able to see my playlists on my notebook. Using my ipad, all my playlist are still avaiable. I logged out and logged back in to spotify on my notebook, still the same: no playlists! Can anyone hel...

  • Newbie
  • Hello guys,   after an automatic starting update I'm not able to see my playlists on my notebook. Using my ipad, all my playlist are still avaiable. I logged out and logged back in to spotif...
  • 313 Views
  • 0 replies
  • 0 likes
  • Windows
  • 313 Views
  • 0 replies
  • 0 likes

Lost Profile and Playlist

I tried removing Spotify from my Facebook account and it deleted my Spotify account entirely. When I tried to sign into Spotify solo, not using facebook, it created a new account and my playlist is no longer there. Any way I can have my old account b...

  • Casual Listener
  • I tried removing Spotify from my Facebook account and it deleted my Spotify account entirely. When I tried to sign into Spotify solo, not using facebook, it created a new account and my playlist is n...
  • misssmassacre
  • Casual Listener
  • 1863 Views
  • 2 replies
  • 0 likes
  • Windows
  • 1863 Views
  • 2 replies
  • 0 likes

problems switching radio stations

Seems that when I'm listening to an artist radio and I get bored and want to go to something else, I can use the "create new station" function. But if I don't know what I want to listen to and go to Discover, if I select artist radio from anywhere el...

  • Regular
  • Seems that when I'm listening to an artist radio and I get bored and want to go to something else, I can use the "create new station" function. But if I don't know what I want to listen to and go to ...
  • 247 Views
  • 0 replies
  • 0 likes
  • Windows
  • 247 Views
  • 0 replies
  • 0 likes

Searching off line not working

I am having problems searching when off line. This has all started to happen since the last update - no 'library' to search in. Any thoughts before I leave Spotify and find something else?

  • Newbie
  • I am having problems searching when off line. This has all started to happen since the last update - no 'library' to search in.   Any thoughts before I leave Spotify and find something else?
  • 228 Views
  • 0 replies
  • 0 likes
  • Windows
  • 228 Views
  • 0 replies
  • 0 likes

Removed Facebook Integration, now two accounts?

Ok so i tried removing facebook from spotify and spotify freaked out and bacically made a new account, now my old account is just numbers. i have tried using just the numbers as the name but that doesnt work, any ideas?

  • Visitor
  • Ok so i tried removing facebook from spotify and spotify freaked out and bacically made a new account, now my old account is just numbers. i have tried using just the numbers as the name but that doe...
  • Peter__
  • Community Legend
  • 596 Views
  • 1 replies
  • 0 likes
  • Windows
  • 596 Views
  • 1 replies
  • 0 likes

New Desktop APP Column Adjustment Does Not Save

Not sure if this has been reported. I have found a small bug under Your Music in Songs. What happens If you adjust the column width and then log out, close the app, log back in and let the browse load fully, the position a user moved the column width...

  • Visitor
  • Not sure if this has been reported. I have found a small bug under Your Music in Songs.   What happens If you adjust the column width and then log out, close the app, log back in and let the...
  • Peter__
  • Community Legend
  • 301 Views
  • 1 replies
  • 1 likes
  • Windows
  • 301 Views
  • 1 replies
  • 1 likes

Double radio stations appearing?

I made a radio station but when it appeared it appeared twice. I am able to delete one but not the other. When I click on the one I can't delete it just goes into an infinite loading cycle. Anyone have an idea of what's going on?

  • Casual Listener
  • I made a radio station but when it appeared it appeared twice. I am able to delete one but not the other. When I click on the one I can't delete it just goes into an infinite loading cycle. Anyone ha...
  • Darthvoider
  • Casual Listener
  • 1803 Views
  • 2 replies
  • 0 likes
  • Windows
  • 1803 Views
  • 2 replies
  • 0 likes

Solved!! Can't find a playlist I know an artist has created.

A few weeks ago I saw that Josh Pyke had created a playlist and I foolishly didn't follow it, thinking I could find it again by going back to his artist page, but it's not there. Any ideas?

  • Casual Listener
  • A few weeks ago I saw that Josh Pyke had created a playlist and I foolishly didn't follow it, thinking I could find it again by going back to his artist page, but it's not there. Any ideas?
  • Peter__
  • Community Legend
  • 4973 Views
  • 4 replies
  • 0 likes
  • Windows
  • 4973 Views
  • 4 replies
  • 0 likes

Offline files from an external hard drive

I have my mp3 collection on an external hard drive. Some of these files are included in my offline playlists - those I listen most often. However, if the hard drive isn't connected, Spotify still tries to access those mp3s from the drive, not from th...

  • Casual Listener
  • I have my mp3 collection on an external hard drive. Some of these files are included in my offline playlists - those I listen most often.    However, if the hard drive isn't connected, ...
  • Peter__
  • Community Legend
  • 4864 Views
  • 5 replies
  • 0 likes
  • Windows
  • 4864 Views
  • 5 replies
  • 0 likes

Trouble launching desktop Spotify

I have had Spotify for sometime now. I used the web palyer for quite a bit, but I have always been a fan of the desktop version. I was logged out of the desktop version and now I cannot log back in. I have tried using my facebook information, but tha...

  • Casual Listener
  • I have had Spotify for sometime now. I used the web palyer for quite a bit, but I have always been a fan of the desktop version. I was logged out of the desktop version and now  I cannot log bac...
  • Peter__
  • Community Legend
  • 1344 Views
  • 5 replies
  • 0 likes
  • Windows
  • 1344 Views
  • 5 replies
  • 0 likes