Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
Country
USA
Device
HP Pavilion
Operating System
Windows 10
My Question or Issue
Hello,
I have a new computer. Spotify will not recognize any of my local files on the desktop version, which are only about a dozen at this point.
Here's what I've tried:
* "clean" reinstall (as I've seen described elsewhere) and reinstalling from Windows Store
* Toggling the "local files" to on in the preferences menu.
* Putting the music in a specific folder and identifying it to Spotify in the preferences menu. Removing the music files from the folder and putting them back. Putting them into the default Music folder.
* Turning off local files in preferences, shutting off Spotify, deleting the local-files.bnk file and restarting Spotify.
* Checking my files for DRM, making sure the details in the properties description were correctly filled in, and making sure there's no unusual characters present.
Please let me know if there's anything else I can try, or where I can find a previous version of Spotify where this feature worked.
Thanks.
Hey there @,
Thank you for reaching out to us in the Community.
Even though some other file types might work, these are the ones that the feature is designed to work with:
We also suggest that you follow these steps : Uninstall Spotify > create a new folder somewhere else on the pc and move the local files there > install Spotify again > remove any potential source folders and add the new one > download the playlist again.
Keep us posted. We're always one reply away.
Cheers!
Hey @Youreausername,
Thanks for getting back to us and keeping us in the loop.
Keep in mind that only files from official sources can be imported. If that's the case it's a good idea to reach out to the distributor of the CD. They are best suited to answer any questions about copying the data to your PC and possible DRM-protection.
In the meantime there's another troubleshooting step we'd like to suggest - could you delete all the playlists that contain local files and log out and back in two times in a row on your devices? This causes a resynch between your account and our servers. You can then give another go at importing the songs, preferably from a new folder, as tried above. You can consult this guide if you have any questions.
Keep us posted. We’ll keep an eye out for your reply.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…