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Spotify Playing but no sound

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Spotify Playing but no sound

Hi,

 

I run a fully up to date Win 7 Pro machine. Sound works for everything else.

 

I have latest iTunes installed (read somewhere here, thgat that can help.

 

I have uninstalled Spotify, re-booted and reinstalled.

 

Still no Spotify sound.

 

Bit disappointed that for an Unlimited account there is no Helpdesk.

 

Anyone any ideas?

 

Thanks,

 

M

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Marked as solution

Hey! Welcome to the community ๐Ÿ™‚ 

 

Can you double check that Spotify is not being muted in the Windows Sound Mixer (System Tray > Sound > Mixer) and that the volume inside the Spotify client is not turned down (volume slider is beside the play/pause buttons). Also try disabling "Enable Hardware Acceleration" in the Edit > Preferences menu of Spotify. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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6 Replies

Oh, yes. Spotify has full rights in my Firewall (F-Secure).

Marked as solution

Hey! Welcome to the community ๐Ÿ™‚ 

 

Can you double check that Spotify is not being muted in the Windows Sound Mixer (System Tray > Sound > Mixer) and that the volume inside the Spotify client is not turned down (volume slider is beside the play/pause buttons). Also try disabling "Enable Hardware Acceleration" in the Edit > Preferences menu of Spotify. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

That was it. Thanks.

 

M

Hi everybody,

 

I just read your conversation and i have the same problem on my mobile phone which is a Samsung Galaxy S4. I never faced  problems with spotify.

I have my premium account. Music is playing but i have no sound.
I uninstalled the app and reinstalled but nothing changed.

I did everything i found on internet bu still no sound. Can you help me please?


Thanks,

 

Nicolas

@NicoParis10 - You might have more success if you make another topic of your own over in the Android section. ๐Ÿ˜‰ 

First thing that comes to mind is making sure that a) Spotify isn't muted and b) try turning the equaliser off. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

im having the same problem and i tried doing what you said but theres still no sound, any ideas ?? 

 

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