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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

87100 Views

40 replies

68 likes

  • 87100 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

OscarDC

Moderator

815066 Views

505 replies

64 likes

  • 815066 Views
  • 505 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

taoistmiao

Newbie

29381 Views

30 replies

7 likes

  • 29381 Views
  • 30 replies
  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3453 Views

0 replies

4 likes

  • 3453 Views
  • 0 replies
  • 4 likes

Years later, Spotify desktop refusing to use 5.1 but, the web player does just fine.

Spotify web app plays and uses my 5.1 headset just fine, and my speakers.Spotify desktop application refuses to do so and has for years. I've brought this up, as have many others, several times. I am sick of using the web player to get my sub woofer ...

Regular

Spotify web app plays and uses my 5.1 headset just fine, and my speakers. Spotify desktop application refuses to do so and has for years. I've brought this up, as have many others, several times. ...

Peter__

Community Legend

571 Views

1 replies

0 likes

Windows
  • 571 Views
  • 1 replies
  • 0 likes

Recover Starred Songs

Hello I checked my starred songs today, and it seems that I have nothing starred. I know that shouldn't be right, because I've starred a lot of songs over the past couple of months. So, I'm wondering if one of you great Spotify support staffers could...

Visitor

Hello   I checked my starred songs today, and it seems that I have nothing starred. I know that shouldn't be right, because I've starred a lot of songs over the past couple of months. So, I'...

Peter__

Community Legend

558 Views

1 replies

0 likes

Windows
  • 558 Views
  • 1 replies
  • 0 likes

Spotify Radio on Mobile

If I'm listening to, say, "70's genre" on radio, I assume that there is a large number of songs that could be played. So, why am I hearing the same song played 4 or 5 times in the space of an hour?

Newbie

If I'm listening to, say, "70's genre" on radio, I assume that there is a large number of songs that could be played.  So, why am I hearing the same song played 4 or 5 times in the space of an...

MichaelW

Community Legend

408 Views

1 replies

0 likes

Windows
  • 408 Views
  • 1 replies
  • 0 likes

Solved!! music plays for 3 secs then shows "can't play the current track" for ALL OF THE MUSIC

As the subject header says, however, if I double click on the track repeated the music plays. Also the music doesn't play the next song automatically because of this message!!!!This happens most of the time but sometimes if I'm lucky it would just pl...

Newbie

As the subject header says, however, if I double click on the track repeated the music plays.  Also the music doesn't play the next song automatically because of this message!!!! This happ...

Merik

Community Legend

507 Views

1 replies

0 likes

Windows
  • 507 Views
  • 1 replies
  • 0 likes

Cannot change country from Austria to Germany

Hello! I moved from Austria to Germany recently and therefore I also have a German credit card now. In order to use this card for the spotify premium payment I need to change my country-settings, but unfortunately I am not able to Every time I enter ...

Newbie

Hello!   I moved from Austria to Germany recently and therefore I also have a German credit card now. In order to use this card for the spotify premium payment I need to change my country-se...

MichaelW

Community Legend

484 Views

1 replies

0 likes

Windows
  • 484 Views
  • 1 replies
  • 0 likes

Being taken to ad playlist despite not clicking on the ad.

Every few minutes, when the little banner ad is at the bottom, I get taken to the page of whatever it's advertising even though I never clicked on the ad. It only happens when Spotify is the active window. Has happened multiple times in a matter of o...

Casual Listener

Every few minutes, when the little banner ad is at the bottom, I get taken to the page of whatever it's advertising even though I never clicked on the ad.  It only happens when Spotify is the ac...

rainbow_pie

Casual Listener

479 Views

2 replies

0 likes

Windows
  • 479 Views
  • 2 replies
  • 0 likes

Help restore Favorites accidentally removed....me so stupid

Is there anyway to restore Favorites after I accidentally removed it's numbers? Thought I'd copied them to playlist, but that doesn't seem the case...Feel so stupid not checking playlist for this.... aaaaaaaagh!

Newbie

Is there anyway to restore Favorites after I accidentally removed it's numbers? Thought I'd copied them to playlist, but that doesn't seem the case...Feel so stupid not checking playlist for t...

316 Views

0 replies

0 likes

Windows
  • 316 Views
  • 0 replies
  • 0 likes

Albums and Songs Sorted Incorrectly

The songs within some albums are incorrectly sorted, meaning the albums are not in alphabetical order and songs are put in different track number positions. I'll screenshot an example of what I'm talking about. I could only attach 3 screenshots, thou...

Regular

The songs within some albums are incorrectly sorted, meaning the albums are not in alphabetical order and songs are put in different track number positions. I'll screenshot an example of what I'm tal...

kbrooksc

Community Legend

500 Views

1 replies

0 likes

Windows
  • 500 Views
  • 1 replies
  • 0 likes

Solved!! Phone and Desktop Player Won't Sync

My iPhone 5s and my Windows 8.1 Spotify apps will not sync. Music and playlists are completely different - they are not connected in the cloud at all when connecting on the same wifi. Absolutely ridiculous that I pay what I do to not have a consisten...

Newbie

My iPhone 5s and my Windows 8.1 Spotify apps will not sync. Music and playlists are completely different - they are not connected in the cloud at all when connecting on the same wifi. Absolutely ridi...

MichaelW

Community Legend

4895 Views

1 replies

0 likes

Mac
Windows
  • 4895 Views
  • 1 replies
  • 0 likes

Spotify Hangs when State Farm Ad is started

I am running windows 8.1 and spotify app version 0.9.13.24.g5dbb3103. I am playing various albums and getting ads inserted every 3 or 4 songs. Everything is good. BUT, when the State Farm ad is selected to run, it never does. It sits there like it is...

Newbie

I am running windows 8.1 and spotify app version 0.9.13.24.g5dbb3103.  I am playing various albums and getting ads inserted every 3 or 4 songs.  Everything is good.  BUT, when the Stat...

1043 Views

0 replies

0 likes

Windows
  • 1043 Views
  • 0 replies
  • 0 likes

Welcome to the Desktop Beta

June 3, 2015 Update: Hi everyone, Spotify staff here. We wanted to say thanks to everyone that participated in this Desktop Beta. Your insights and feedback were incredibly valuable for the internal teams here at Spotify HQ. For now this Desktop Beta...

Spotify

June 3, 2015 Update:  Hi everyone, Spotify staff here. We wanted to say thanks to everyone that participated in this Desktop Beta. Your insights and feedback were incredibly valuable...

238602 Views

0 replies

198 likes

Mac
Windows
  • 238602 Views
  • 0 replies
  • 198 likes

Cannot interact with Artist or Browse

I have had issues with latest spotify. I finally got most of it back with Safe mode download. But Artist page or Browse page are all white and I cannot access anything other than my songs. Please help.

Regular

I have had issues with latest spotify.  I finally got most of it back with Safe mode download.  But Artist page or Browse page are all white and I cannot access anything other than my songs...

552 Views

0 replies

0 likes

Windows
  • 552 Views
  • 0 replies
  • 0 likes

Sharing music with people

I am trying to share music with friends on here. I can only do this with certain people who I am facebook friends with. I try to share with my boyfriend who is not on facebook, and I have no idea how to share using his spotify username. I do the norm...

Newbie

I am trying to share music with friends on here. I can only do this with certain people who I am facebook friends with. I try to share with my boyfriend who is not on facebook, and I have no idea how...

361 Views

0 replies

0 likes

Windows
  • 361 Views
  • 0 replies
  • 0 likes

Posting Spotify URL or sharing to Facebook creates blank message

Hi there, when I post the url of a spotify playlist, it looks fine in the facebook preview and news feed but when the post goes 'live' this is what you see on the actual page. the workaround doesnt work for me. any suggestions? :

Casual Listener

Hi there, when I post the url of a spotify playlist, it looks fine in the facebook preview and news feed but when the post goes 'live' this is what you see on the actual page. the workaround ...

434 Views

0 replies

0 likes

Windows
  • 434 Views
  • 0 replies
  • 0 likes

Windows desktop and Android phone

Hello, Ok, I am new to Spotify so forgive me if I am posting in the wrong place. If my family is home listening from the Windows desktop and I am at the gym listening from my Android, either I shut them down at home completely or they shut me down at...

Newbie

Hello,   Ok, I am new to Spotify so forgive me if I am posting in the wrong place.   If my family is home listening from the Windows desktop and I am at the gym listening from my Androi...

307 Views

0 replies

0 likes

Windows
  • 307 Views
  • 0 replies
  • 0 likes

Play Button shows when you hover over a friends picture...

Hey All, a friend noticed that a play button appears when you hover over a friend's picture in the 'messages' window... but when you click it all it does is blow away your play queue..... I'm assuming that's NOT what's supposed to happen... and I can...

Casual Listener

Hey All,   a friend noticed that a play button appears when you hover over a friend's picture in the 'messages' window... but when you click it all it does is blow away your play queue..... ...

meahtenoha

Spotify

799 Views

2 replies

1 likes

Windows
  • 799 Views
  • 2 replies
  • 1 likes

Windows; in device playlist window, cannot see all playlists

I cannot see all my playlists under DEVICES (big window to the right) on WIN desktop. It would be cool if I could, much easier to organize and get an overview on desktop than on an Ipod etc.. Obivously there must be a limit to how many that can be sh...

Roadie

I cannot see all my playlists under DEVICES (big window to the right) on WIN desktop. It would be cool if I could, much easier to organize and get an overview on desktop than on an Ipod etc.. &nbsp...

spitspotpremium

Roadie

592 Views

3 replies

0 likes

Windows
  • 592 Views
  • 3 replies
  • 0 likes

Solved!! I don't want anyone to find my account.

Hey, i just don't want people to follow me. I also don't want them to see who i follow or my playlists. What can i do?

Newbie

Hey, i just don't want people to follow me. I also don't want them to see who i follow or my playlists. What can i do?

user-removed

Not applicable

5938 Views

1 replies

0 likes

Windows
  • 5938 Views
  • 1 replies
  • 0 likes

Solved!! Search feature is so limited...

I am running the latest version of spotify in my windows 8 laptop and I wonder how I can search for query in an existing playlist? My classical music playlist just passed the 500 songs mark and there seems to be no easy way to find a song. Classical ...

Roadie

I am running the latest version of spotify in my windows 8 laptop and I wonder how I can search for query in an existing playlist?  My classical music playlist just passed the 500 songs mark and...

maccentris

Roadie

786 Views

2 replies

0 likes

Windows
  • 786 Views
  • 2 replies
  • 0 likes