Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
My car is parked 100 yards away and is off. Why is spotify showing the device as "Android Auto"? How can I get it to properly display the device it's playing from? For example, when I get out of the car, turn on my headphones, pull out my phone, open...
My car is parked 100 yards away and is off. Why is spotify showing the device as "Android Auto"? How can I get it to properly display the device it's playing from? For example, when I get out of the ...
Visitor
906 Views
5 replies
1 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S21 FE, Google home miniOperating SystemAndroid 14My Question or IssueAs of recently, whenever I switch between my phone and google home mini or vice versa, whatever playlist I am listening to starts back fro...
Plan Premium Country USA Device Samsung Galaxy S21 FE, Google home mini Operating System Android 14 My Question or Issue As of recently, whenever I switch between my phone and google home mi...
Casual Listener
4937 Views
66 replies
9 likes
PlanPremiumCountryUSADeviceOnePlus N20Operating SystemAndroid 12 My Question or IssueWhenever I select a new song/playlist or connect to Bluetooth with the app open, shuffle turns itself off and I have to turn it back on manually. It also sometimes (...
Plan Premium Country USA Device OnePlus N20 Operating System Android 12 My Question or Issue Whenever I select a new song/playlist or connect to Bluetooth with the app open, shuffle ...
Moderator
4783 Views
17 replies
1 likes
I cant get into the buy premium page cuz my browser says that it redirected too many times. It says the same when I login. I cant login on the app it says: To listen abroad for more than 14 days tell us where you are at spotify.comPlease help cuz spo...
I cant get into the buy premium page cuz my browser says that it redirected too many times. It says the same when I login. I cant login on the app it says: To listen abroad for more than 14 days tell...
Visitor
367 Views
2 replies
0 likes
PlanPremiumCountryCanadaDeviceLenovo Chromebook (~8 months old)Operating SystemChromeOS Version 136.0.7103.142My Question or IssueRecently while listening to Spotify on the Web Player, my music will stop completely randomly with no real cause. The pr...
Plan Premium Country Canada Device Lenovo Chromebook (~8 months old) Operating System ChromeOS Version 136.0.7103.142 My Question or Issue Recently while listening to Spotify on...
Casual Listener
638 Views
4 replies
0 likes
Plan Premium Country Germany Device Samsung Note 10 + Operating System Android 11 My Question or Issue When connecting Spotify to a speaker with built-in "Spotify Connect" and built-in "Chromecast" you can switch between these two modes". When using ...
Plan Premium Country Germany Device Samsung Note 10 + Operating System Android 11 My Question or Issue When connecting Spotify to a speaker with built-in "Spotify Connect" ...
Casual Listener
14979 Views
64 replies
27 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Plan Premium Country Norway Device Samsung S9 Operating System Android 11 My Question or Issue Whenever a bluetooth device is connected to my phone, Spotify automatically sta...
Newbie
110321 Views
98 replies
9 likes
Just adding to this as I experience the same on my Pixel 9 Pro Fold running Android 15, build no BP1A.250305.020.A2. If there is no Canvas, album artwork overlaps the "playing from" info.
Just adding to this as I experience the same on my Pixel 9 Pro Fold running Android 15, build no BP1A.250305.020.A2. If there is no Canvas, album artwork overlaps the "playing from" info. ...
Moderator
1215 Views
3 replies
1 likes
I have the same issue except im on mobile, android if it matters the OS. And it varies for me from 1 song to about 50 anytime a song ends or skips
I have the same issue except im on mobile, android if it matters the OS. And it varies for me from 1 song to about 50 anytime a song ends or skips
Moderator
2401 Views
14 replies
0 likes
PlanPremiumCountryUKDeviceMoto G31Operating SystemAndroid 11 My Question or IssueI can no longer add a playlist to the home screen. However, existing links on my home screen still work. When I click on the "three dots" option on a playlist the "add t...
Plan Premium Country UK Device Moto G31 Operating System Android 11 My Question or Issue I can no longer add a playlist to the home screen. However, existing links on my home...
Regular
78641 Views
102 replies
60 likes
Spotify app and Android Auto are not in sync with my albums in my library. Has been an issue for years ever since I first started using it. Attached are two photos for reference, you cam see how the Android Auto screenshot has way less albums than sh...
Spotify app and Android Auto are not in sync with my albums in my library. Has been an issue for years ever since I first started using it. Attached are two photos for reference, you cam see...
Casual Listener
1004 Views
5 replies
2 likes
Plan: PremiumCountry: USADevice: Pixel 3xl I do not want to use Smart Shuffle, at all, ever. For the past few months it has been screwing up my Liked Songs and it is extremely annoying. When I turn off shuffle because I am in a block of songs I want ...
Plan: Premium Country: USA Device: Pixel 3xl I do not want to use Smart Shuffle, at all, ever. For the past few months it has been screwing up my Liked Songs and it is extremely annoying. ...
Roadie
125634 Views
145 replies
832 likes
When I open a concert listing on Spotify, the top part of the screen loads normally. However, as soon as I scroll down to the section with the map, the app crashes.I am using Spotify version 9.0.62.622 on a Samsung Galaxy S24+ (Android).I have alread...
When I open a concert listing on Spotify, the top part of the screen loads normally. However, as soon as I scroll down to the section with the map, the app crashes. I am using Spotify version 9.0.62...
Moderator
86 Views
1 replies
1 likes
PlanPremiumCountryFranceDeviceNothing 3a PRO + HIDIZS ST2 pro NebulaOperating SystemAndroid 15 My Question or IssueWhen I'm listening to music, as soon as my screen goes to standby my headset is shutting down. It's happening only with Spotify, I have...
Plan Premium Country France Device Nothing 3a PRO + HIDIZS ST2 pro Nebula Operating System Android 15 My Question or Issue When I'm listening to music, as soon as my screen goes to s...
Moderator
68 Views
3 replies
0 likes
PlanPremiumDeviceSamsung Galaxy S9Operating SystemAndroid 10 Spotify version9.0.46.496 My Question or IssueI’m having an issue with my Galaxy S9 and Bose [QuietComfort 20 Acoustic Noise Cancelling] headphones with Spotify.Previously, I could triple-c...
Plan Premium Device Samsung Galaxy S9 Operating System Android 10 Spotify version 9.0.46.496 My Question or Issue I’m having an issue with my Galaxy S9 and Bose [QuietC...
Music Fan
449 Views
4 replies
0 likes
Xiaomi Redmi 13 Hyper OS Spotify Premium Germany No skip Option with actual Spotify widget in start Screen and in notitication window. Obviously im Not the only one. Please fix it. Fast. Other Users from Germany with Same Problem in a Android Forum: ...
Xiaomi Redmi 13 Hyper OS Spotify Premium Germany No skip Option with actual Spotify widget in start Screen and in notitication window. Obviously im Not the only one....
Regular
2025 Views
12 replies
1 likes
Hi all,How on earth can I disable autostart whilst using Android Auto. Once it connects to Bluetooth it consistently won't turn off. I can imagine it's very distracting and certainly makes driving more hazodous. Thanks
Hi all, How on earth can I disable autostart whilst using Android Auto. Once it connects to Bluetooth it consistently won't turn off. I can imagine it's very distracting and certainly makes driving ...
Casual Listener
73294 Views
27 replies
5 likes
PlanPremiumCountryUnited Kingdom DevicePixel 6aOperating SystemAndroid 16 My Question or Issue Hello all. Per the title - I and another member of my family subscription can't edit the order of tracks in our Playlists. This worked fine until yesterday...
Plan Premium Country United Kingdom Device Pixel 6a Operating System Android 16 My Question or Issue Hello all. Per the title - I and another member of my...
Spotify Star
102 Views
3 replies
0 likes
PlanPremiumCountryUSDevicegalaxy note 20 ultra 5gOperating SystemAndroid 13 My Question or IssueHow to keep SD card as primary storage persistent
Plan Premium Country US Device galaxy note 20 ultra 5g Operating System Android 13 My Question or Issue How to keep SD card as primary storage persistent
Casual Listener
487 Views
3 replies
0 likes
My Spotify keeps pausing songs. I reinstalled, logged in newly and tried everything but nothing helps. Please fix this..
My Spotify keeps pausing songs. I reinstalled, logged in newly and tried everything but nothing helps. Please fix this..
Moderator
37 Views
1 replies
0 likes
