Spotify connect keeps disconnecting

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Spotify connect keeps disconnecting

SteCoNi
Regular

Plan

Premium

Country

Denmark

Device

Desktop, Laptop and iphone 5s

Operating System

Windows 10, ios 12.3.1

 

My Question or Issue

When playing from my desktop, Laptop or IPhone, Spotify disconnects and disappears from availible devices after a few minutes. If i leave it, it automatically connects within a few minutes and starts playing again and then it starts all over again.

It all started when i got a new internet provider and a new router.

 

I have tried

Factory reset on the reciever which is a Denon AVR-X2100W

Reset my router

Reinstalling Spotify app

Checked my firewall

Looked at my hostfile

 

The problem is on all my devices, Decktop, Laptop and phone so i guess its a network problem, but i dont now what else to do.

 

Music is a big part of my life so "Please help, i'm going nuts"

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Spotify connect keeps disconnecting

SteCoNi
Regular

The problem was my IP adress.

I had a static IP adress, but now it's changed to a dynamic adress and everything works fine.

7 Replies

Re: Spotify connect keeps disconnecting

Rising Star 11 nactigi
Rising Star 11

If your phone is iPhone, there is an option called as "Low-battery mode" for battery health. When you set it active, your charge bar will be yellow. If it's open, when you're not using Spotify, iPhone can stop the application because of battery health. Or, you can adjust applications that running background of your iPhone in settings. Check it for Spotify.

nactigiRising Star 11
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: Spotify connect keeps disconnecting

SteCoNi
Regular

Right now i have 87% battery on the phone, and the Low battery mode is off.

The problem is still there

Re: Spotify connect keeps disconnecting

Rising Star 11 nactigi
Rising Star 11

Are you having problem too when you're using cellular data?

nactigiRising Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify connect keeps disconnecting

SteCoNi
Regular

No, then it works fine, its only on my network.

My desktop is hardwired, my laptop and phone is via wi-fi

My reciever is hardwired too, and i have tried to let i go by wi-fi too, but to no succes

Highlighted

Re: Spotify connect keeps disconnecting

Rising Star 11 nactigi
Rising Star 11

Sorry man, I don't know how we can solve your problem :(

nactigiRising Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify connect keeps disconnecting

SteCoNi
Regular

I was afraid so, i have have tried everything.

Searched the internet like crazy and nothing works:-(

 

I keep searching and maybe i get lucky some day.

 

Anyway, thanks for you effort

Solution!

Re: Spotify connect keeps disconnecting

SteCoNi
Regular

The problem was my IP adress.

I had a static IP adress, but now it's changed to a dynamic adress and everything works fine.

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