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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
  • 133817 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Solved!!Superuser Contribution How to stop playing an artist

Hi I am getting recommended an artist I HATE, and worse than that, he appears in my favourite albums picks? wth --- GET JACOB COLLIER OFF MY FEED his music is utter SH*T, thanks. ..... I mean there has to be some way to stop this

  • Casual Listener
  • Hi I am getting recommended an artist I HATE, and worse than that, he appears in my favourite albums picks? wth --- GET JACOB COLLIER OFF MY FEED his music is utter SH*T, thanks.  ..... I mean t...
  • Elena
  • Moderator
  • 177 Views
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  • 177 Views
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Superuser Contribution Spotify outputing audio in mono

I use my Acer laptop and M-Audio audio interface (over USB type C), and for some reason that configuration outputs the audio in mono, both via speakers and headphones. It works completely fine when listening over Bluetooth or onboard 3,5mm headphone ...

  • Visitor
  •   I use my Acer laptop and M-Audio audio interface (over USB type C), and for some reason that configuration outputs the audio in mono, both via speakers and headphones. It works completely fin...
  • Mihail
  • Spotify Legend
  • 736 Views
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  • 736 Views
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Superuser Contribution Bug with the play order of Liked songs

Firstly, this bug concerns also Mac version, and I have updated both Windows and Mac OS, and I have reinstalled Spotify to both OS several times with no effect. I have also contacted Spotify chat support and they did not find anything wrong with my a...

  • Newbie
  • Firstly, this bug concerns also Mac version, and I have updated both Windows and Mac OS, and I have reinstalled Spotify to both OS several times with no effect. I have also contacted Spotify chat sup...
  • Elena
  • Moderator
  • 530 Views
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  • 530 Views
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[Desktop][Other] Ad skipping bug

I don't know if its an idea or not, but I think, that I found a very useful bug, that can help people without premium subscriptions skip advertisment. When ads starts playing, you can just quickly close the app and open it again . Voila , ad is skipp...

  • Visitor
  • I don't know if its an idea or not, but I think, that I found a very useful bug, that can help people without premium subscriptions skip advertisment. When ads starts playing, you can just quickly cl...
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  • Desktop
    Other
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Superuser Contribution Local files won't play on desktop

PlanPremiumCountryUnited StatesDeviceLaptop, PCOperating SystemWindows 10 Added some local files to my Spotify on my computer. Have done this before and they always work but this time they all upload but when I click on them they don't play and just ...

  • Visitor
  • Plan Premium Country United States Device Laptop, PC Operating System Windows 10   Added some local files to my Spotify on my computer. Have done this before and they always work but th...
  • Elena
  • Moderator
  • 150 Views
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  • 150 Views
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Superuser Contribution Add volume controller on Spotify player that's embeded on my website

My Question or Issue:I have added a Spotify player onto my Wix website to play music along with my exercise videos. But the music plays too loudly and drowns out my voice in the video.The player does not have a volume control.I have adjusted my voice...

  • Regular
  • My Question or Issue: I have added a Spotify player onto my Wix website to play music along with my exercise videos. But the music plays too loudly and drowns out my voice in the video. The player ...
  • Jeremy
  • Moderator
  • 1896 Views
  • 7 replies
  • 5 likes
  • player
    Spotify player
    Volume Button
    Volume Control
    Volume Levels
  • 1896 Views
  • 7 replies
  • 5 likes

error al mostrar los slides del inicio

PlanPremiumArgentina Devicenotebook intelOperating Systemwindows 10 x64 My Question or IssueLas listas de reproducción quedan ocultas al llegar al fondo del slide, adjunto un video

  • Newbie
  • Plan Premium Argentina   Device notebook intel Operating System windows 10 x64   My Question or Issue Las listas de reproducción quedan ocultas al llegar al fondo del slide, adjun...
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  • 132 Views
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Spotify Desktop for Windows 8.1 won't play to external USB sound card

PlanPremiumCountry DeviceASUS laptopOperating SystemWindows 8.1 My Question or IssueI use an external sound card, connected via USB, for all of my audio routing. It works for every program running on my computer--internal sounds, Internet media, vari...

  • Casual Listener
  • Plan Premium Country   Device ASUS laptop Operating System Windows 8.1   My Question or Issue I use an external sound card, connected via USB, for all of my audio routing. It work...
  • KingsleyVM
  • Casual Listener
  • 479 Views
  • 2 replies
  • 1 likes
  • audio routing
    USB not working
    Windows
  • 479 Views
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[Firefox] Black screen when opening https://open.spotify.com/ as logged in user

PlanPremiumCountryRussiaDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I go to https://open.spotify.com/ as logged user I see only black screen and nothing else. Its works fine if I log out or in chrome browser.

  • Visitor
  • Plan Premium Country Russia Device Desktop Operating System Windows 10   My Question or Issue When I go to https://open.spotify.com/ as logged user I see only black screen and nothing ...
  • Sebasty
  • Spotify Star
  • 1297 Views
  • 1 replies
  • 1 likes
  • 1297 Views
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Superuser Contribution Songs don't start when i click play on pc app ( they are not grey out songs )

PlanPremiumCountryTurkeyDevicePCOperating SystemWindows 10 My Question or IssueWhen i click play on a song on spotify, it does not start to play song nor give any error messages. It's like completely ignoring clicking. I can listen these songs on my ...

  • Casual Listener
  • Plan Premium Country Turkey Device PC Operating System Windows 10   My Question or Issue When i click play on a song on spotify, it does not start to play song nor give any error messa...
  • Mallior
  • Casual Listener
  • 918 Views
  • 13 replies
  • 1 likes
  • windows 10.
  • 918 Views
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Really unusual issue with Spotify not playing any music.

PlanPremiumCountryThe U.S.A.DevicePCOperating SystemWin 10 My Question or IssueI have been having issues with Spotify for the past month however it seemingly has gotten worse recently. Initially, when I put playlists on shuffle, there was about a 50 ...

  • Casual Listener
  •   Plan Premium Country The U.S.A. Device PC Operating System Win 10   My Question or Issue I have been having issues with Spotify for the past month however it seemingly has gott...
  • Pacman4397
  • Casual Listener
  • 323 Views
  • 2 replies
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  • 323 Views
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Superuser Contribution I can't play any music

PlanFreeCountryPoland Operating SystemWin 10 I have problem with spotify app on Pc with win 10. After click any music on playlis,t playlist goes from top to bottom and music is not playing. I have had such a problem for a long time. Reinstalling the ...

  • Newbie
  • Plan Free Country Poland   Operating System Win 10   I have problem with spotify app on Pc with win 10. After click any music on playlis,t  playlist goes from top to botto...
  • Ivan
  • Spotify Legend
  • 191 Views
  • 1 replies
  • 2 likes
  • 191 Views
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cannot access spotify.com from laptop - all other web sites are fine

Plan PremiumCountry UKDevice Dell XPS 13Operating System Windows 10 My Question or IssueI can no longer access www.spotify.com from my Windows 10 laptop, since doing a Spotify account password reset this morning (same problem from any browser). All o...

  • Casual Listener
  • Plan Premium Country UK Device Dell XPS 13 Operating System Windows 10   My Question or Issue I can no longer access www.spotify.com from my Windows 10 laptop, since do...
  • Simon_londoner
  • Casual Listener
  • 365 Views
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  • 0 likes
  • 365 Views
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My desktop spotify downloads updates every day

Greetings, for a week my spotify desktop application has been downloading updates daily, sometimes it downloads many updates in a single day, having finished updating it. I would like to know if there is any way to fix this error. Thank you

  • Casual Listener
  •   Greetings, for a week my spotify desktop application has been downloading updates daily, sometimes it downloads many updates in a single day, having finished updating it. I would like to kno...
  • Cristian09
  • Casual Listener
  • 310 Views
  • 2 replies
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  • 310 Views
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Error Code 04 making Desktop use impossible

PlanPremiumCountryScotlandDeviceDesktop ComputerOperating SystemWindows 10 Home My Question or IssueSpotify application in windows 10 constantly disconnects giving error code 04. It starts up and shows blank pages then spits out "this page is not ava...

  • Casual Listener
  • Plan Premium Country Scotland Device Desktop Computer Operating System Windows 10 Home   My Question or Issue Spotify application in windows 10 constantly disconnects giving error code...
  • HaloZen
  • Casual Listener
  • 246 Views
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  • 246 Views
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[UI Bug] related to playlist sort

PlanPremiumCountryUSDeviceSurface Book 2Operating SystemWindows 10 x64 My Question or IssueI'm also a UI developer and this is definitely the kind of mistake I'd make, lol. Open a playlist and sort it so the most recently added songs are at the top. ...

  • Casual Listener
  • Plan Premium Country US Device Surface Book 2 Operating System Windows 10 x64   My Question or Issue I'm also a UI developer and this is definitely the kind of mistake I'd make, lol. ...
  • 231 Views
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  • Bugfix
    UI
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Favorite songs pop up window

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueA few days ago i got a pop up window that let me select a few favorite songs, i clicked that i wanted to do it later but now i cant seem to find it, is there anyone that c...

  • Newbie
  • Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue A few days ago i got a pop up window that let me select a few favorite songs, i clicked that i ...
  • Sebasty
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
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Changing Username On a Microsoft PC

PlanFreeCountryUnited States DeviceLenovo Laptop Circa about ten years ago or soOperating SystemWindows 10 My Question or IssueA while back I think I changed the email address linked to my account or something, or probably what I did was link a coupl...

  • Not applicable
  • Plan Free Country United States   Device Lenovo Laptop Circa about ten years ago or so Operating System Windows 10   My Question or Issue A while back I think I changed the email...
  • Briznent33
  • Casual Listener
  • 212 Views
  • 1 replies
  • 1 likes
  • 212 Views
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Solved!!Superuser Contribution Can't use the Spotify Desktop app.

PlanFreeCountryUSADeviceWindows PCOperating SystemWindows 10 My Question or IssueWhen I try to log into my account using the PC software, it gives me "A Firewall may be blocking Spotify. Please update your firewall to allow Spotify. Additionally, you...

  • Casual Listener
  • Plan Free Country USA Device Windows PC Operating System Windows 10   My Question or Issue When I try to log into my account using the PC software, it gives me "A Firewall may be block...
  • Nijaansh
  • Casual Listener
  • 1088 Views
  • 2 replies
  • 1 likes
  • 1088 Views
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Superuser Contribution "Connect To A Device" Menu PIXELATION

PROBLEM + Connect To Device menu is PIXELLATED (see below) TROUBLESHOOTING + quit application+ restarted computer+ ran Disk Utility from Recovery Console+ uninstalled / reinstalled app TECH INFOPlan PremiumCountry USA Device Macbook Pro late 2016 Ope...

  • Visitor
  • PROBLEM   + Connect To Device menu is PIXELLATED (see below)   TROUBLESHOOTING   + quit application + restarted computer + ran Disk Utility from Recovery Console + uninstalled...
  • Alex
  • Moderator
  • 166 Views
  • 1 replies
  • 1 likes
  • 166 Views
  • 1 replies
  • 1 likes