Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Hi Spotify team. I have a problem with the little song banner in the upper left corner disappearing on version 1.1.84.716 when I play a truck game called Euro Truck simulator 2 on PC. I play on Windows 10. When I'm out of the game, the song banner ap...
Hi Spotify team. I have a problem with the little song banner in the upper left corner disappearing on version 1.1.84.716 when I play a truck game called Euro Truck simulator 2 on PC. I play on Windo...
Spotify Legend
1260 Views
13 replies
0 likes
PlanPremium Operating SystemWindows 10 My Question or IssueI was adding my local songs to favourites on my phone with Android when I realised that I can't play some songs. Both PC and Android have the exactly same audio file in local files.After chec...
Plan Premium Operating System Windows 10 My Question or Issue I was adding my local songs to favourites on my phone with Android when I realised that I can't play some songs. Bot...
Moderator
501 Views
3 replies
0 likes
PlanPremiumCountryUKDevicen/aOperating SystemWindows 10 A week or two ago I could successfully create and rename a folder in the desktop version of Spotify. Today I can no longer do this. I create the folder by right clicking on a playlist; the folde...
Plan Premium Country UK Device n/a Operating System Windows 10 A week or two ago I could successfully create and rename a folder in the desktop version of Spotify. Today I can no long...
Moderator
1767 Views
6 replies
1 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceDell InspironOperating SystemWindows 10 My Question or IssueHello.I report again one issue with song...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Slovakia Device Dell Inspiron Operating System Wind...
Spotify Legend
1029 Views
8 replies
0 likes
PlanPremiumCountryUSDevicesurface pro and DesktopOperating Systemwin 11 My Question or IssueOn my laptop and my PC when Spotify first loads up and quite randomly, the bottom quarter of the window for Spotify gets stuck under the taskbar and cuts off ...
Plan Premium Country US Device surface pro and Desktop Operating System win 11 My Question or Issue On my laptop and my PC when Spotify first loads up and quite randomly, the bottom ...
Moderator
2653 Views
5 replies
2 likes
Hello, I'm running Spotify under windows 11 on a new Asus Vivobook. Whenever Spotify if playing in the background, pressing the volume up key (f3) or vol down (f2) actually mutes Spotify, and the song keeps playing. This has only recently started hap...
Hello, I'm running Spotify under windows 11 on a new Asus Vivobook. Whenever Spotify if playing in the background, pressing the volume up key (f3) or vol down (f2) actually mutes Sp...
Moderator
667 Views
1 replies
0 likes
Plan: FREEFree/PremiumCountry: Bulgaria Device(PC)Operating System(Windows 10) My Question or IssueHello. i have issue. when i try to copy any playlist link i copy something like this:3eb46242aad791aefa762d89a01f631aa5c09f1c73c3bae55df33bcaaa769c33ca...
Plan: FREE Free/Premium Country: Bulgaria Device (PC) Operating System (Windows 10) My Question or Issue Hello. i have issue. when i try to copy any playlist link i copy s...
Casual Listener
11036 Views
34 replies
0 likes
PlanPremiumCountryUSA DeviceHP PavilionOperating SystemWindows 10 My Question or IssueOn both desktop and the web player when I use the search feature the "see all" options don't appear anymore so I can't click on a single topic (artist, songs, playl...
Plan Premium Country USA Device HP Pavilion Operating System Windows 10 My Question or Issue On both desktop and the web player when I use the search feature the "see all" op...
Casual Listener
3764 Views
6 replies
0 likes
Up until a few days ago, Spotify for Vista (spotify.com/download/other) would still play music on the local computer. However, in the last few days, the app has become completely nonfunctional. This is very frustrating because I still use this Vista ...
Up until a few days ago, Spotify for Vista (spotify.com/download/other) would still play music on the local computer. However, in the last few days, the app has become completely nonfunctional. This ...
Moderator
1140 Views
1 replies
0 likes
PlanPremiumCountryChileDeviceLaptopOperating SystemWindows 11 My Question or IssueSomeone used my account to listen to music other than mine and now every time I want to listen to a playlist it only plays 1 song from my playlist and replays the music...
Plan Premium Country Chile Device Laptop Operating System Windows 11 My Question or Issue Someone used my account to listen to music other than mine and now every time I want to list...
Spotify Legend
257 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceLenovo LaptopOperating SystemWindows 10 My Question or IssueIt seems like a change that just went live, but the ads during a podcast now show as a separate track in spotify, and skipping the ad is effectively skipping a tra...
Plan Premium Country USA Device Lenovo Laptop Operating System Windows 10 My Question or Issue It seems like a change that just went live, but the ads during a podcast now show as a ...
Moderator
586 Views
1 replies
0 likes
I'm in the US using Spotify premium, on Windows 11, but also had this issue on Windows 10. When I hit the play button directly on the app, on the windows thumbnail or on my BT headphones, the song begins to show playback, but audio doesn't come throu...
I'm in the US using Spotify premium, on Windows 11, but also had this issue on Windows 10. When I hit the play button directly on the app, on the windows thumbnail or on my BT headphon...
Moderator
318 Views
1 replies
0 likes
PlanPremium CountryMalaysia DeviceInspiron 5570 Operating SystemWindows 11 My Question or IssueI am unable to change the offline storage location. After attempting to change it, it shows the default location after restarting the application. I have p...
Plan Premium Country Malaysia Device Inspiron 5570 Operating System Windows 11 My Question or Issue I am unable to change the offline storage location. After ...
Casual Listener
416 Views
2 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceDesktop / Web PlayerOperating SystemWindows 11 My Question or IssueHi, Spotify is literally un-usable on my PC, for some reason when I'm playing a song it will just randomly go silent but the play bar continues t...
Plan Premium Country United Kingdom Device Desktop / Web Player Operating System Windows 11 My Question or Issue Hi, Spotify is literally un-usable on my PC, for some reason...
Moderator
806 Views
7 replies
0 likes
PlanPremiumOperating System Windows 10 My Question or IssueWhen wanting to listen to a song again from the start before the song has ended, if you hit back and do this about 3-6 times (maybe more, maybe less, it is random). Then it glitches out. What...
Plan Premium Operating System Windows 10 My Question or Issue When wanting to listen to a song again from the start before the song has ended, if you hit back and do this a...
Moderator
2716 Views
13 replies
2 likes
Major bug since the new UI, makes big playlists impossible to navigate easily.PlanPremiumCountry Operating SystemWindows 10 My Question or Issue
Major bug since the new UI, makes big playlists impossible to navigate easily. Plan Premium Country Operating System Windows 10 My Question or Issue
Spotify Star
4565 Views
11 replies
20 likes
PlanPremiumCountryUSADevicePC and MobileOperating SystemWindows and Android My Question or IssueOn the home screen the first 4 items are randomly chosen months ago and semi-permanent for some reason, one of which is an album I listened to 1 song on 4...
Plan Premium Country USA Device PC and Mobile Operating System Windows and Android My Question or Issue On the home screen the first 4 items are randomly chosen months ago and semi-p...
Regular
1283 Views
2 replies
1 likes
PlanPremiumCountryUSDeviceMacbook ProOperating SystemmacOS MonteryMy Question or Issue When you press fullscreen you get an image of the artist and tiny album art in the bottom left. Can there please be a feature to make the ablum art full screen. Ap...
Plan Premium Country US Device Macbook Pro Operating System macOS Montery My Question or Issue When you press fullscreen you get an image of the artist and tiny album art i...
Spotify Star
574 Views
1 replies
3 likes
PlanFree/PremiumUSA DeviceWindows 10 desktopOperating SystemWindows 10 desktop My Question or IssueSweet baby Jesus! One year after the introduction of the new desktop app the developers fixed the bug that prevented users from copying and pasting loc...
Plan Free/Premium USA Device Windows 10 desktop Operating System Windows 10 desktop My Question or Issue Sweet baby Jesus! One year after the introduction of the new des...
Spotify Legend
348 Views
1 replies
0 likes
PlanFreeCountryPakistanDevice(Infinix zero x pro) My Question or IssueMy question is that when i start music it only shows "Spotify is trying to play". Then no other notifications pops up or i should say there is no notification on above panel. Its a...
Plan Free Country Pakistan Device (Infinix zero x pro) My Question or Issue My question is that when i start music it only shows "Spotify is trying to play". Then no other notification...
Moderator
398 Views
1 replies
0 likes
