Spotify crashes on computer every time I remove my headphone jack.

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Spotify crashes on computer every time I remove my headphone jack.

Kakestykke
Casual Listener

Plan

Premium

Country
Norway

 

Device

PC

Operating System

Windows

 

My Question or Issue

 I am having trouble with Spotify crashing EVERY time I unplug my headphones. 
The program with then repeat a second of sound endlessly. 
Reinstalling the program doesn't work, and changing accounts does not work. 
What to do? 







21 Replies

Re: Spotify crashes on computer every time I remove my headphone jack.

matthewoli98
Gig Goer

hey there,

Are you using windows 10? And what headset are you using?

Re: Spotify crashes on computer every time I remove my headphone jack.

Kakestykke
Casual Listener
Hi!
Not using windows 10 yet.
I'm using a couple of Sony headphones with a simple jack....

Re: Spotify crashes on computer every time I remove my headphone jack.

matthewoli98
Gig Goer

is their a second sound system connected to your pc? you mentioned that it plays a sound AFTER unplugging.

Re: Spotify crashes on computer every time I remove my headphone jack.

Kakestykke
Casual Listener
There is not. If I unplug the jack, the music does not play through the
computer's speakers. If I plug the jack back in, the program keeps
repeating the last second of sound from whatever track I was playing.

Re: Spotify crashes on computer every time I remove my headphone jack.

ediee
Newbie

I am having exactly same issue; if I unplug accidently the headphone jack and then replug, the music jams like back to 90's when a CD was jammed, and then I have to kill Spotify from task manager. This problem has come up only some time ago, so perhaps it came with some version update for Spotify? 

 

How we know that this will reported and handled as a bug?

Re: Spotify crashes on computer every time I remove my headphone jack.

Kritikal
Casual Listener

I have this same issue.  The issue isn't so much when you unplug your headphones, but when the default sound device changes in Windows.  If you're using a USB headset, unplugging the USB headset will disconnect the device, forcing Windows to change the default sound device to another audio output.  If the sound device changes, Spotify will lock up, endlessly looping the last 1 second (or whatever the buffer is) of audio endlessly.

 

I'm not sure how Spotify controls audio output, but one would think that it should be able to switch between sound devices without crashing (the UI doesn't completely crash, but you are unable to control the active song or change the song being played).

Re: Spotify crashes on computer every time I remove my headphone jack.

ghacam
Casual Listener

I want to report exactly the same issue. When I unplug a headphone, or when I switch speakers, Spotify loops the last second of the song through the speaker.

 

Meanwhile, the music progress bar (bottom screen, indicating how for you are in the song) continues. I can also start other songs in Spotify. But the sound that comes out still remains the single second of that song it was playing when I unplugged the headphones. So it seems the problem is with the sound output only.

 

After closing the program, when I want to reopen it, I get the message that the program is already running. So I have first have to kill the Spotify processes from task manager.

 

I am working with Windows 7, Spotify version 1.0.96.181.gf6bc1b6b

 

Any suggestions?

Re: Spotify crashes on computer every time I remove my headphone jack.

TSshadow
Casual Listener

Disconnecting my bluetooth headset (bose QC35) will also crash spotify.
Cant search or play songs, and have to manually kill spotify from taskmanager

Re: Spotify crashes on computer every time I remove my headphone jack.

matthewoli98
Gig Goer

When losing bluetooth connection with a bluetooth device spotify will automatically pause the song being played.

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