Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify crashes when adding/removing tracks from playlist

Solved!

Spotify crashes when adding/removing tracks from playlist

So I'm listening to a Radio, a song comes up that I want to add to a playlist, I click on teh album art and select add to playlist select the playlist then BAM music stops, dissapears. I'm rocking a W7 with plenty of memory (8core) NO reason for it to crash.

 

Also went to play Que to add the song Still crashes

 

If you can help it would be appreciated cause I'm getting angry.

 

[Edit - Title for clarity - Mod]

Reply
601 Replies

This is starting to annoy me now, been going on for a week...only registered to vent about this.

 

Sort it out Spotify, I don't like paying every month for a sub-standard service.

Spotify on my PC has recently started to crash when i delete songs from any of my playlists. Neither do I get a crashreport. A little disturbing.

 

I am using Win7 and spotify client 0.9.1.57.ge7405149

I'm not sure if it will help to track and solve the issue, but I noticed that crashing happens only, if I have selection of currently playing song active. If I reload the program and simply click "play" button, Spotify starts to play the last remembered song, but it is not highlighted on the list. In that state adding/deleting/searching doesn't crash the app. But once I clicked twice on any song on the list to play it (now the selection is visible all the time), the app starts to crash again.

Recently it's been when removing songs from playlists, but today it's just crashed when no action was made.


I was scrolling down on the Discover panel, stopped for a couple of seconds and the thing just closed. 

 

Please sort 🙂

Adding my crashes to the chorus. I don't see anything in the Windows XP Event Viewer. 

 

Spotify is crashing several times per day. At first it seemed to coincide with deleting songs from my big playlist of 3,897 tracks. But recently, and this morning, its crashed while just playing a song outside of that playlist ('And it Stoned Me', by Van Morrison, off the Moondance album).

 

This is very frustrating.

 

I would use the web player but it's missing the functionality and layout I am used to in the desktop client. I also don't want to be dependent on having a web window open to play music.

I'm also experiencing trouble when dragging songs into the playlist, but it only happens when I'm actually playing music and trying to add songs to my playlist at the same time. When the music isn't playing and I move music around it's not a problem.

Your Operating System: Windows Vista 

- Your Spotify Client Version: 0.9.1.57.ge7405149

- The track and how you where adding it to a playlist when the crash happened: dragging and dropping any track at all onto a playlist caushes Spotify to crash

 

Looking forward to a solution. I like how involved the Spotify Community is in getting the issue resolved. And thank you tech support for trying to get it fixed asap 🙂 

~ Keep the music going

Been going since last week. 

Is there any fix yet? Apperantly this has been going on for a couple of weeks now, like wtf, plz fix it!

Just started with my account too.

 

Spotify needs to send an update ASAP.

Uhhhh...I pay for this service spotify!!! This issue needs to be fixed ASAP or else im cancelling my subscription!!!

If this issue won't be fixed within one week to go, I'll cancel my premium account. Period!

It is getting worse and worse. Spotify now crashes, when I'm playing a track and simultaneously scroll down on an artist page.

The software is unusable at this moment, which is incredibly frustrating.

I'm having the same issue, it doesn't happen with right click - add to playlist but if I click and drag between playlists the desktop app crashes and I have to reopen the program in order for it to work.

I allready posted this but I can understand that one doesn't read the entire track.The following, as suggested in the troubleshooting thread, worked for me (on Mac osx 10.8.5)

 

B. Troubleshooting / Uninstalling
Please follow the below troubleshooting steps to see if you can resolve the issue on your own 

  1. Make sure that Spotify is no longer running (Spotify » Quit Spotify)
  2. Manually delete these folders:
    ~/Library/Caches/com.spotify.Client
    ~/Library/Application Support/Spotify
  3. Delete the Spotify application in the Applications folder
  4. Restart your computer at this point.
  5. Reinstall Spotify (download)

Same issue happening on a macbook.

You will, of course, be issuing credits to all Spotify Premium members, yes?  I shouldn't even have to ask this question.

I'm also having the issues which is becoming frustrating. I have uninstalled and reinstalled Spotify but the issue is still happening. The version I have is 0.9.1.57.ge7405149.

Complete uninstall and reinstall does NOT solve this issue.

 

But I found an older version here: http://www.filehorse.com/download-spotify/13589/

This version does not have this annoying bug. Problem is that spotify updates itself to latest buggy version at every start. Is there a way to avoid that?

I wrote a guide to reverting to previous Spotify versions and blocking Spotify from auto-updating. You can find it here: http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Revert-back-to-Spotify-0-8-5-on-Mac/td-p/... It essentially works by making a dummy update file that the app can't read or write - thus blocking it from updating.

 

I assume it can be applied the same way to this buggy version as well.

 

The fact that paying members have to find work-arounds to these horrible updates is outrageous! Good luck in your trouble shooting. Let me know if I can help.

 

Here's to hoping this gets fixed soon....

I am having the same problem.  Tried the reinstall and the problem still persists.  

Nope. I have followed all those guides that are supposed to stop the auto-update, and none of them have worked for me.

Suggested posts

Staff
Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

Staff
ModeratorStaff / Moderator/ 4 years ago  in Social & Random

Did you find this article helpful?