So I'm listening to a Radio, a song comes up that I want to add to a playlist, I click on teh album art and select add to playlist select the playlist then BAM music stops, dissapears. I'm rocking a W7 with plenty of memory (8core) NO reason for it to crash.
Also went to play Que to add the song Still crashes
If you can help it would be appreciated cause I'm getting angry.
[Edit - Title for clarity - Mod]
Solved! Go to Solution.
The following, as suggested in the troubleshooting thread, worked for me:
I don't need a solution anymore. I went back to version 0.8.3.x and I forgot how much better for me the smaller font was and how much less of a memory hog the older versions were.
Thanks for nothing, keep the change.
The new update still hasn't been rolled out to me, and I'm just at my wit's end with the crashing. For anyone else in the same position, here is how you can roll back your client to a previous version and temporarily disable automatic updates:
All you have to do to reenable automatic updates is just delete the files created during the optional step and it'll work fine. Also, I had to roll back at least two versions on my client because the previous version (0.9.0.153) was giving me playlist crash issues as well for some reason. You can roll back to anything you like, however.
**this information was obtained via the community forums but I don't remember who posted it. No credit goes to me!
Hey everyone. We're sorry about any inconvenience this is causing. Our plan is to make the new version of the desktop app available on our site for download, as soon as possible. While we're rolling the app out soon, we want to make it available even if the rollout hasn't reached you yet since we believe the new version fixes the problem. We'll update you as soon as we've update our site.
Hey guys 🙂
Just noticed the updated client has just hit the download pages which should stop this crashing issue.
If you have not yet received the auto-update, or you are still getting crashing after updating please follow the steps below to update:
1. Click File > Exit Spotify.
2. Right click on the taskbar, select "Start Task Manager", navigate to the Processes Tab, sort by name and make sure SpotifyWebHelper.exe is not running. If it is, select it in the list and press "End Process".
3. Click Start and select Control Panel.
4. Click Programs and then Programs and Features.
5. Select Spotify in the list and click Uninstall.
6. Go to http://download.spotify.com/Spotify%20Installer.exe and reinstall Spotify.
1. Click Spotify > Quit Spotify.
2. Open Finder, then click Go in the top menus > Library (hold alt if Library isn’t visible).
3. Open Caches and delete the folder com.spotify.Client.
4. Click the back arrow.
5. Open Application Support and delete the folder Spotify.
6. Go to http://download.spotify.com/Spotify.dmg and reinstall Spotify.
Linux clients will have to wait for it to be released (if its going to be since they don't do every release) by the linux team.
Version at time of writing is 0.9.4.169.gc0399df6
Staff here. Thanks for hanging in there while we worked on this bug. We've rolled out the newest version of the desktop app to about 50% of users at this time. For those of you who haven't yet received the notification inviting you to update, you can download the new version from Spotify.com using the instructions mentioned in this post.
We're monitoring the issue closely so please let us know if the problem persists even after you've upgraded to 0.9.4.
So it seems that either an update or a clean reinstall would likely (hopefully?) solve the sudden CTD problem.
But I can't seem to get the update installer nor the full installer to d'load. About half the attempts (the direct links I've seen posted up the thread a bit) result in File Not Found errors, the automatic d'load results consistently in "C:\Documents and Settings\Jon\My Documents\Downloads\SpotifySetup(1).exe could not be saved, because an unknown error occurred. Try saving to a different location."
which is problematic at least on WinXP since I'm getting no option to dictate where the file is saved.
Umm ... help?