Spotify crashes when adding/removing tracks from playlist

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Spotify crashes when adding/removing tracks from playlist

seanbateman7
Regular

So I'm listening to a Radio, a song comes up that I want to add to a playlist, I click on teh album art and select add to playlist select the playlist then BAM music stops, dissapears. I'm rocking a W7 with plenty of memory (8core) NO reason for it to crash.

 

Also went to play Que to add the song Still crashes

 

If you can help it would be appreciated cause I'm getting angry.

 

[Edit - Title for clarity - Mod]

8 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

Re: Spotify crashes when adding/removing tracks from playlist

JTDirks
Casual Listener

The following, as suggested in the troubleshooting thread, worked for me:

 

B. Troubleshooting / Uninstalling
Please follow the below troubleshooting steps to see if you can resolve the issue on your own 

  1. Make sure that Spotify is no longer running (Spotify » Quit Spotify)
  2. Manually delete these folders:
    ~/Library/Caches/com.spotify.Client
    ~/Library/Application Support/Spotify
  3. Delete the Spotify application in the Applications folder
  4. Restart your computer at this point.
  5. Reinstall Spotify (download)
Solution!

Re: Spotify crashes when adding/removing tracks from playlist

MooSquad
Music Fan

I don't need a solution anymore. I went back to version 0.8.3.x and I forgot how much better for me the smaller font was and how much less of a memory hog the older versions were.

 

Thanks for nothing, keep the change.

Solution!

Re: Spotify crashes when adding/removing tracks from playlist

SaltyTurtle
Music Fan

The new update still hasn't been rolled out to me, and I'm just at my wit's end with the crashing. For anyone else in the same position, here is how you can roll back your client to a previous version and temporarily disable automatic updates:

 

Windows Instructions

 

http://www.filehorse.com/download-spotify/old-versions/

 

  • Download <0.9.0.153 (I'm running 0.9.0.129)
  • Uninstall current Spotify version (via Add/Remove programs)
  • Install the old client that you downloaded.
  • Enjoy the lack of crash

 

-Optional-

 

  • Go to C:/Users/<Name>/Appdata/Roaming/Spotify
  • Make a new empy text file
  • Name it Spotify_new.exe
  • Right click the file and make the file read only
  • Make a new empty text file
  • Name it Spotify_new.exe.sig
  • Right click the file and make the file read only

 

Mac OSX Instructions

 

http://mac.filehorse.com/download-spotify/old-versions/

 

  • Download <0.9.0.153 (I'm running 0.9.0.129)
  • Uninstall current Spotify version
  • Install the old client that you downloaded
  • Enjoy the lack of crash

 

-Optional-

 

  • Go to your ~/Library folder
  • Go to Application Support/Spotify
  • Delete Spotify_new.archive and Spotify_new.archive.sig (if they are there)
  • Now open your favorite text editor, I used TextWrangler
  • Make two blank documents and save them as "Spotify_new.archive" and "Spotify_new.archive.sig"
  • Right click each file and go to "Get Info"
  • Check the "Locked" button on each and close the info window

 

All you have to do to reenable automatic updates is just delete the files created during the optional step and it'll work fine. Also, I had to roll back at least two versions on my client because the previous version (0.9.0.153) was giving me playlist crash issues as well for some reason. You can roll back to anything you like, however.

 

**this information was obtained via the community forums but I don't remember who posted it. No credit goes to me!

Solution!

Re: Spotify crashes when adding/removing tracks from playlist

Rorey
Spotify Legend

Hey everyone. We're sorry about any inconvenience this is causing. Our plan is to make the new version of the desktop app available on our site for download, as soon as possible. While we're rolling the app out soon, we want to make it available even if the rollout hasn't reached you yet since we believe the new version fixes the problem. We'll update you as soon as we've update our site. 

Solution!

Re: Spotify crashes when adding/removing tracks from playlist

Peter__
Community Legend

Hey guys :) 

 

Just noticed the updated client has just hit the download pages which should stop this crashing issue. 

If you have not yet received the auto-update, or you are still getting crashing after updating please follow the steps below to update:

 

Windows:

1. Click File > Exit Spotify.

2. Right click on the taskbar, select "Start Task Manager", navigate to the Processes Tab, sort by name and make sure SpotifyWebHelper.exe is not running. If it is, select it in the list and press "End Process".

3. Click Start and select Control Panel.
4. Click Programs and then Programs and Features.
5. Select Spotify in the list and click Uninstall.
6. Go to http://download.spotify.com/Spotify%20Installer.exe and reinstall Spotify.

 

Mac:

1. Click Spotify > Quit Spotify.
2. Open Finder, then click Go in the top menus > Library (hold alt if Library isn’t visible).
3. Open Caches and delete the folder com.spotify.Client.
4. Click the back arrow.
5. Open Application Support and delete the folder Spotify.
6. Go to http://download.spotify.com/Spotify.dmg and reinstall Spotify.

 

Linux clients will have to wait for it to be released (if its going to be since they don't do every release) by the linux team. 

 

Version at time of writing is 0.9.4.169.gc0399df6

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Solution!

Re: Spotify crashes when adding/removing tracks from playlist

Rorey
Spotify Legend

Hello everyone,

 

Staff here. Thanks for hanging in there while we worked on this bug. We've rolled out the newest version of the desktop app to about 50% of users at this time. For those of you who haven't yet received the notification inviting you to update, you can download the new version from Spotify.com using the instructions mentioned in this post.

 

We're monitoring the issue closely so please let us know if the problem persists even after you've upgraded to 0.9.4.

Solution!

Re: Spotify crashes when adding/removing tracks from playlist

Spotify
Spotify

@flboffin Please try a reinstall. That should ensure you have the newest update (we uploaded it today).

-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

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Solution!

Re: Spotify crashes when adding/removing tracks from playlist

JonsThreeCents
Regular

So it seems that either an update or a clean reinstall would likely (hopefully?) solve the sudden CTD problem.

 

But I can't seem to get the update installer nor the full installer to d'load.  About half the attempts (the direct links I've seen posted up the thread a bit) result in File Not Found errors, the automatic d'load results consistently in "C:\Documents and Settings\Jon\My Documents\Downloads\SpotifySetup(1).exe could not be saved, because an unknown error occurred. Try saving to a different location."

which is problematic at least on WinXP since I'm getting no option to dictate where the file is saved.

 

Umm ... help?

601 Replies

Re: Spotify Crashes when Adding music to Playlist from Radio

Peter__
Community Legend

Hey! Welcome to the community :) 

 

Does this happen on every track? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify Crashes when Adding music to Playlist from Radio

seanbateman7
Regular

Yes, I've tried maybe 5-10 different songs (building a party playlist) All Rap.I don't genre should matter though

 

Re: Spotify Crashes when Adding music to Playlist from Radio

Peter__
Community Legend

Strange, would you be able to let us know your Spotify client version number (Help > About)? 

 

If you click on the version number it will copy it to the clipboard so you can just paste it here ;) 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify Crashes when Adding music to Playlist from Radio

seanbateman7
Regular

Can't copy paste, I'll type it

 

Version 0.9.1.57.ge7405149

Re: Spotify Crashes when Adding music to Playlist from Radio

Peter__
Community Legend

Will try and remember to reproduce this later when I am near a Windows machine! 

 

In the meantime if anyone else is having this issue - please post your details here ;) 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Spotify Crashes when Adding music to Playlist from Radio

crjstl
Casual Listener

I am having the same problem... Has happened twice already today.  Running Vista SP2 and have never had problems before.  When I start Spotify back up, it remembers the song I was playing (even the time index) but doesn't have a record of me adding the song to the playlist.  Hope they fix the bug!

Re: Spotify Crashes when Adding music to Playlist from Radio

kogotok
Regular

Have the same issue. Windows 7 64 bit, same version 0.9.1.57.ge7405149. Crashes after every second attempt to add a song to a playlist. Adding from Albums, not Radio.

I think, the problem may be in a planty of songs and playlists. At my lybrary are 2399 tracks and 125 playlists. I had the same problem at Android 2.3, with old version of Spotify. After updating I can use Spotify but now it´s permanently freezing my HTC One.

 

On Samsung Galaxy 3S GT - I9300 with Android 4.1.2 it crushes around 20 times per day. The prolem may be in 2 reasons.

1. I travel a lot and after changing mobile stations with other IP adress Spotify may crash.

2. When I open some sites with Flash or Java. The example is here http://dnevnik.se/

 

So, the last month was terrible with music. I understand that Spotify is the best musical player and search engine but could the Spotify team try to fix it as soon as possible?:)

Re: Spotify Crashes when Adding music to Playlist from Radio

Lashwood
Casual Listener

Same problem, it keeps closing down whenever I add a song to my playlist. (Windows 7).

Re: Spotify Crashes when Adding music to Playlist from Radio

ressenburg
Newbie

I have the same issue - only in reverse:  when i try to remove a song from a playlist, Spotify "crashes".

 

Spotify, can you please look into this and address?

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