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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1738 Views

0 replies

2 likes

  • 1738 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146229 Views

83 replies

27 likes

  • 146229 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131241 Views

294 replies

22 likes

  • 131241 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11008 Views

1 replies

6 likes

  • 11008 Views
  • 1 replies
  • 6 likes

Song skipping out midsong

So I've been trying to listen to Love & Drugs by The Maine, off of their new album Forever Halloween, and about 1:30 in, it says it "can't play the current track". I was wondering if this was an issue I might be having with my app or if it was some k...

Casual Listener

So I've been trying to listen to Love & Drugs by The Maine, off of their new album Forever Halloween, and about 1:30 in, it says it "can't play the current track". I was wondering if this was an ...

joeytisko

Casual Listener

572 Views

2 replies

0 likes

Windows
  • 572 Views
  • 2 replies
  • 0 likes

Solved!! My PC Freze after 10 minutes of using spotify

Hello everyone, I have this problem with spotify: i open spotify and listen normaly to music but after ~ 5/10 minutes my pc freeze and i have to reboot... i readed this http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/My-Pc-Freeze-when-i-m-...

Regular

Hello everyone, I have this problem with spotify: i open spotify and listen normaly to music but after ~ 5/10 minutes my pc freeze and i have to reboot...   i readed this http://...

breeze11

Visitor

2487 Views

4 replies

0 likes

Windows
  • 2487 Views
  • 4 replies
  • 0 likes

Music Quality varies during listening to the album 'Die Apokalyptischen Reiter - Samurai'

When I listen to the mentioned Album, the quality varies heavily. In some songs quality is really poor, others sound quite normal. What can be the problem?

Casual Listener

When I listen to the mentioned Album, the quality varies heavily. In some songs quality is really poor, others sound quite normal.   What can be the problem?

theravedancer

Casual Listener

505 Views

2 replies

0 likes

Windows
  • 505 Views
  • 2 replies
  • 0 likes

Solved!! New Releases are gone!????

Hi, Today I have updated Spotify to the latest version. And I've noticed with shock that the "new releases" are simply gone! There is now "Discover", but the new releases are no longer found there. How can I get back again the new releases?

Music Fan

Hi,  Today I have updated Spotify to the latest version. And I've noticed with shock that the "new releases" are simply gone!   There is now "Discover", but the new releases...

Rollo_

Roadie

36038 Views

18 replies

9 likes

Windows
  • 36038 Views
  • 18 replies
  • 9 likes

Currently-playing-track icon disappears

I started playing an album, then while the album was still playing, I performed a search, reviewed results, and finally used the back button to go back to the album. The playing track is no longer marked with the green icon on the left. See attached ...

Roadie

I started playing an album, then while the album was still playing, I performed a search, reviewed results, and finally used the back button to go back to the album. The playing track is no longer ma...

Liam

Community Legend

466 Views

1 replies

0 likes

Windows
  • 466 Views
  • 1 replies
  • 0 likes

Soundcard Issues

Ever since I installed Spotify, I have been experiencing problems with sound cards. Spotify would refuse tp play music, or the card driver would stop working at all (no application can play music until the card is reset/restarted). This has never hap...

Roadie

Ever since I installed Spotify, I have been experiencing problems with sound cards. Spotify would refuse tp play music, or the card driver would stop working at all (no application can play music unt...

miskidomleka

Roadie

615 Views

2 replies

0 likes

Windows
  • 615 Views
  • 2 replies
  • 0 likes

Spotify Not Working after update

After the last update, my spotify stopped working. It did work previously without problems but this morning it no longer opened at all. I'm using a Windows 8 system. I attempted to open spotify and there was no response whatsoever. No error message w...

Newbie

After the last update, my spotify stopped working. It did work previously without problems but this morning it no longer opened at all.   I'm using a Windows 8 system. I attempted to open sp...

user-removed

Not applicable

2546 Views

7 replies

1 likes

Windows
  • 2546 Views
  • 7 replies
  • 1 likes

Solved!! Does making a playlist secret mean my friends who are subscribed to it cannot see it anymore?

If I make a playlist secret, will that mean that my friends already following it and/or colaborating on it will no longer be able to see it?

Casual Listener

If I make a playlist secret, will that mean that my friends already following it and/or colaborating on it will no longer be able to see it?

Joe

Community Legend

76924 Views

4 replies

0 likes

Windows
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  • 4 replies
  • 0 likes

"Additional Tracks" question

Okay, I have a question. I just listened to the new Sigur Ros album for the umpteenth time since it came out last Tuesday. What to my surprise but one of my favorite tracks, "Rafstraumer" never came around. Upon looking at the tracklist I noticed tha...

Visitor

Okay, I have a question. I just listened to the new Sigur Ros album for the umpteenth time since it came out last Tuesday. What to my surprise but one of my favorite tracks, "Rafstraumer" never came ...

308 Views

0 replies

0 likes

Windows
  • 308 Views
  • 0 replies
  • 0 likes

Playlists have duplicated - one set for home laptop & HTC versus different set for all other PCs

Ever since I downloaded the HTC Spotify APP and synched my HTC with my laptop, I've had issues updating my playlists. Every time I add tracks to a playlist using my home laptop, the tracks do not appear in the same playlist when i later access the sa...

Visitor

Ever since I downloaded the HTC Spotify APP and synched my HTC with my laptop, I've had issues updating my playlists.   Every time I add tracks to a playlist using my home laptop, the tracks...

314 Views

0 replies

0 likes

Windows
  • 314 Views
  • 0 replies
  • 0 likes

lol

"Like to install the lastest version of Spotify? Just restart Spotify to upgrade" Well I dont wanna upgrade right now, I just wanna listen to music, but wait I cant until I upgrade, so why the hell are you asking me if I'd like to when truly you are'...

Regular

"Like to install the lastest version of Spotify? Just restart Spotify to upgrade" Well I dont wanna upgrade right now, I just wanna listen to music, but wait I cant until I upgrade, so why the hell a...

HoiBee

Roadie

378 Views

1 replies

0 likes

Windows
  • 378 Views
  • 1 replies
  • 0 likes

Basic Windows usability???

Hi Well Spotify is OK but the desktop client is really annoying in some points. 1. Why can't you use the X button to close the program like every other program? X != minimize!! or at least add a tick in the settings to switch that! only spy/male-ware...

Casual Listener

Hi   Well Spotify is OK but the desktop client is really annoying in some points.   1. Why can't you use the X button to close the program like every other program? X != minimize!! ...

sofa11

Casual Listener

427 Views

2 replies

0 likes

Windows
  • 427 Views
  • 2 replies
  • 0 likes

New feature gone?

So i logged on to my spotify today, and saw that the "New" feature was gone, and some horrible discover feature now is there instead. Sure its a great feature for does who want to discover music etc. But the new Feature shouldn't disappear due to a o...

Music Fan

So i logged on to my spotify today, and saw that the "New" feature was gone, and some horrible discover feature now is there instead.  Sure its a great feature for does who want to discover mus...

euromixer

Casual Listener

448 Views

1 replies

1 likes

Windows
  • 448 Views
  • 1 replies
  • 1 likes

Large font support in Windows? (did anybody test this?)

Hi, I'm using my Windows PC as media system with a large TV screen in my livingroom, but to be able to read everything I've adjusted the Display setting in Windows to Large DPI (150%). You can find this under Control Panel (view by icons) -> Display....

Newbie

Hi, I'm using my Windows PC as media system with a large TV screen in my livingroom, but to be able to read everything I've adjusted the Display setting in Windows to Large DPI (150%). You can find t...

Peter__

Community Legend

416 Views

1 replies

0 likes

Windows
  • 416 Views
  • 1 replies
  • 0 likes

Facebook timeline: 50% of tracks consistently don't show

Issue for me is that only certain songs are showing from spotify plays onto my Facebook timeline. Has been ongoing for a week now -- actually appears to be since one of the recent spotify desktop upgrades, although I'm also having problem on my Windo...

Casual Listener

Issue for me is that only certain songs are showing from spotify plays onto my Facebook timeline. Has been ongoing for a week now -- actually appears to be since one of the recent spotify desktop upg...

397 Views

0 replies

0 likes

Windows
  • 397 Views
  • 0 replies
  • 0 likes

Radio station full of cover songs instead of originals

Seems like anytime I turn on an oldies station, I get songs that say they are by a particular artist, but are actually "tribute" bands or fun "60s collections". The split between original songs and fake ones are about 50/50, it's very very bad. #1, m...

Regular

Seems like anytime I turn on an oldies station, I get songs that say they are by a particular artist, but are actually "tribute" bands or fun "60s collections". The split between original songs and f...

Giu616

Visitor

6972 Views

4 replies

3 likes

Windows
  • 6972 Views
  • 4 replies
  • 3 likes

Spotify feed not appearing on Facebook

Hi, I seem to be facing a quite bizarre problem here. I used Spotify today after a period of 3 weeks. The songs were streaming perfectly fine on the desktop app. However, i) The friend activity feed seemed to have disappeared. I could only see recomm...

Music Fan

Hi,   I seem to be facing a quite bizarre problem here.   I used Spotify today after a period of 3 weeks. The songs were streaming perfectly fine on the desktop app.   Howe...

NiceGuy

Music Fan

20189 Views

26 replies

0 likes

Windows
  • 20189 Views
  • 26 replies
  • 0 likes

Help button closes spotify

When I try to access the help menu the application crashes on the latest version, updated today. Done it 4-5 times now.

Regular

When I try to access the help menu the application crashes on the latest version, updated today. Done it 4-5 times now.

smelico

Community Legend

420 Views

1 replies

0 likes

Windows
  • 420 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't open and I can't uninstall or reinstall

When I try to open Spotify nothing happens. Not even an error message or something. The same when I try to uninstall it. Just nothing happens.. When I try to reinstall it, it says 'installing spotify'. And again boom, nothing happens afterwards. Can ...

Roadie

When I try to open Spotify nothing happens. Not even an error message or something. The same when I try to uninstall it. Just nothing happens.. When I try to reinstall it, it says 'installing spo...

m210

Newbie

71481 Views

36 replies

0 likes

  • 71481 Views
  • 36 replies
  • 0 likes

Solved!! how to create images for playlist

Hi there~ Recently, i created a playlist from my local file. However, there is no image for the playlistdoes any one know how to creat the image for the playlist?thx for the help

Regular

Hi there~  Recently, i created a playlist from my local file. However, there is no image for the playlist does any one know how to creat the image for the playlist? thx for the help

holly_helper

Casual Listener

19433 Views

5 replies

3 likes

Windows
  • 19433 Views
  • 5 replies
  • 3 likes