Spotify crashes when adding/removing tracks from playlist

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Re: Spotify crashes when adding/removing tracks from playlist

Rorey
Spotify Legend

Hello everyone,

 

Staff here. Thanks for hanging in there while we worked on this bug. We've rolled out the newest version of the desktop app to about 50% of users at this time. For those of you who haven't yet received the notification inviting you to update, you can download the new version from Spotify.com using the instructions mentioned in this post.

 

We're monitoring the issue closely so please let us know if the problem persists even after you've upgraded to 0.9.4.

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Re: Spotify crashes when adding/removing tracks from playlist

uberjoe
Regular

Get your popcorn ready guys.

 

@azz710 wrote:

Dear Uberjoe,

 

Ah, but you said it yourself.  Spotify has 6,000,000 users.  They should have devoted more time and effort to this problem and the fact that it took six weeks to solve, this despite your charity regarding the difficulty of shooting time-dependent bugs. 

The first post in this thread was two weeks ago, can you point out where the six weeks come from? How much more time and effort should they have devoted than they did? Why?


Nor was this bug particularly intermittent for those affected suffered it multiple times daily. 

There's an old joke, I'm sure you've heard it: a guy goes to see the doctor and he tells him "Doctor! It hurts when I do this!". The doctor looks at him and says "Well, don't do that."


But, of course, you're an exalted Software Engineer (implying that you have a degree in engineering from an engineering school).  I'm a simple, retired Systems Programmer with a BA in Maths. who worked in my field for over thirty years and have written at least hundreds of thousands of lines of code in assembly language and who spent most of my career solving emergency problems.  If a program of mine, even one used by mere thousands of users, behaved like this and I didn't fix the bug immediately, and I didn't communicate my progress, I'd have been fired; any of us real programmers would have been.  I categorically refute your claim that Spotify did as well as could be expected unless you modify your statement to say that they did as well as could be expected for an outfit that doesn't employ real programmers. 

Yup, desktop music streaming software is exactly the same as mainframe systems sofware. Perhaps Spotify should mail out that there's quiche in the kitchen and fire anyone who turns up...


Nor was this the Spotify client for Windows' only severe bug.  In fact, I reported a severe bug which affected me for nine months, at least.  They spent several months denying the bug.  Then some several weeks trying to blame it on me.  Then, after I sent them evidence, including videos, they acknowledged the problem and spent some more months solving it.

Spotify is incompetent.  Your exalted title doesn't give you the right to excuse their incompetence.

Jeff Broido

Citation Needed.

Re: Spotify crashes when adding/removing tracks from playlist

azz710
Music Fan

@uberjoe wrote:

Yup, desktop music streaming software is exactly the same as mainframe systems sofware. Perhaps Spotify should mail out that there's quiche in the kitchen and fire anyone who turns up...

 ...

Citation Needed.


You're probably right that it was "only" two weeks, Super Joseph (hint: perhaps you might consider reevaluating your use of the handle); it seemed like a lot longer to me and others have said it was six weeks, so I just assumed that it was true.  But even if it was two weeks, it was an awfully quiet two weeks, with nary a word from Spotify. 

And, no, music streaming isn't exactly the same as mainframe systems software (gee, you know how to use Google), though you might find that the paltforms have more in common than you would imagine (for example, in the '70s, I wrote the first text-to-speech software for the world's first speech synthesis system).  But in many ways, software is software, despite differences in various platforms.  And I still maintain that there is no excuse whatsoever for a public platform such as Spotify to have a bug so easy to reproduce which went unsolved and unheralded for even two weeks. 

So, you now know all of my particulars, presumably from my rather extensive CV.  We, of course, still don't know anything about you except that you claim to have an engineering degree.  As you say, citation needed.

Jeff Broido

Re: Spotify crashes when adding/removing tracks from playlist

Spotify
Spotify
azz710 - We tried to post regularly, keeping everyone updated. We do understand our posts often get lost in busier threads, so it's possible you may have missed them. We're looking into that.

Thanks to everyone for all the info that was posted here, it was very helpful. Please keep us updated.
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Re: Spotify crashes when adding/removing tracks from playlist

flboffin
Music Fan

That's a pretty radical solution. It's much easier just to restart Spotify after it crashes, after which the very same track that caused it to crash seconds before can be successfully added to my playlist. I can also add numerous other tracks at the same time. But half an hour later, trying to add another library track to my playlist causes Spotify to crash again. Restart, find the library track, add it to playlist--no problem. All of this started happening after the last Spotify update--if that's any help. It never happened once before that.

Solution!

Re: Spotify crashes when adding/removing tracks from playlist

Spotify
Spotify

@flboffin Please try a reinstall. That should ensure you have the newest update (we uploaded it today).

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Re: Spotify crashes when adding/removing tracks from playlist

uberjoe
Regular

Re: Spotify crashes when adding/removing tracks from playlist

azz710
Music Fan

Super Joseph,

 

This is not an official support site but, rather, a community forum.  E-mail messages to Spotify were ignored.

Re: Spotify crashes when adding/removing tracks from playlist

Spotify
Spotify
azz710 - My apologies that you didn't hear back, Jeff. I can't seem to find your case anywhere, could you PM me the email address you used?
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Re: Spotify crashes when adding/removing tracks from playlist

galypso
Newbie

Same problem here!

 



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