Spotify keeps buffering

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Re: Spotify keeps buffering

taufikmgz
Casual Listener

It's happening throughout the day 24/7. I have no issues with my singtel fibre and 3G just the starhub lines.

Is Star Hub purposely sabotaging spotify because they just launched a similiat service. I've seen similiar complaints on Starhub's service forum.

Re: Spotify keeps buffering

kudoboi
Regular

yeah its 24/7. it isn't just streaming either. It takes forever to load artist profile pages or view albums etc.

 

edit: because of the slow connection, my spotify music on the desktop got resetted. luckily i starred all the songs too. it came back after awhile but it also deleted all the songs that i saved offline on the mobile app. as of now, the mobile app thinks that there are no songs in my music. logging out and back in or clearing data didnt help.

 

https://s3.amazonaws.com/pushbullet-uploads/udqRG-K8Eqil9kasZjBvdZhrSBcLA9fcwKLLNc/Screenshot_2014-1...

Re: Spotify keeps buffering

Community Manager
Community Manager

Hey guys--checking in here. Are you still having trouble with Spotify? If so please let us know!

Re: Spotify keeps buffering

kudoboi
Regular

yup seems to have been fixed now. streaming is perfectly fine at least on desktop

Re: Spotify keeps buffering

dannny
Casual Listener

still unable to log into the main page of spotify as the page keeps buffering and loading...

Re: Spotify keeps buffering

dannny
Casual Listener

mine keeps on buffering and loading and btw i am using the web player...then i tried to download the app and when i sign a notice box of  "your country does not match the one in your profile' poped out. and i cant change the country setting on the page after multiple tries.

Re: Spotify keeps buffering

MichaelW
Community Legend

Could you please go to this link and check which country it says? Does it show the country you're currently living in, or something else?

If you see your current country, but you are not able to change it via the my account section, I would suggest you to get in touch with Spotify so they can manually adjust it.

 

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Re: Spotify keeps buffering

jeremygoh
Community Legend
I'm also personally facing this issue, it happens during afternoons on weekdays and evenings during weekends, and the latency will get really bad.

FYI: I'm using StarHub in Singapore as well.

Will escalate this.
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Re: Spotify keeps buffering

sebzob
Casual Listener

Having a similar problem.

Spotify buffers a lot in certain songs. (maybe unpopular or less known. Example: Iron Mask - Black as Death - From Light Into the Dark)

It also only seems to happen when I enable high quality streaming.

For me the problem occurs randomly 24/7 for about 1-2 months.

The rest like searching is fine most of the time.

 

I tried reinstalling and different desktop clients (Win7)

My location is germany ISP Vodafone

 

 

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