Spotify not responding

[ListeningDuck]

I have problem with Spotify.

It did not respond.

Task manager solution? It don't work.

Reinstallation? It don't work.

So please.

Help me.

Thanks.

[OneByBoo]

Hi there @ListeningDuck,

thanks for reaching out about this !

In order to provide further help i would have to ask for more info.

Could you please let me know the following :

- Devices used 

- Subscription type 

- Error message/number if you're getting one

- Country of origin

- Type of network used for the app

- Any active Firewall / Anti-Virus softwares

Thanks for your patience and cooperation 🙂

[ListeningDuck]

I only used computer for listening to music

Subscription:Free

None message

What do you mean by "country of origin"?

I don't really know what network

None firewall,none antivirus too.

No problem 😄

[ListeningDuck]

I only used computer for listening to music

Subscription:Free

None message

What do you mean by "country of origin"?

I don't really know what network

None firewall,none antivirus too.

[ListeningDuck]

Nevermind,i never FULLY uninstall it,i did and it works.

[OneByBoo]

Hi @ListeningDuck,

thanks for keeping me in the loop !

Glad to hear it all works now.

Don't hesitate to post back in case you experience any further issues.

Enjoy Spotify 🙂

[ListeningDuck]

But,when i shut my computer off,then i start it,it doesn't respond.

[ListeningDuck]

So i tried the same thing,it doesn't work again.

[ListeningDuck]

new error:

(0xc06d007e)

from

0x7539c5af

[Petya]

Hi @ListeningDuck,

Sorry to hear you're still having troubles playing Spotify on your PC! 

Let's try how things go with a clean reinstall. 

Then, if the issue persists:

1. Can you show us a screenshot or a screen recording of what happens? 
2. Tell us your Spotify version. 
3. OS.

Thanks!

[ListeningDuck]

what happens (sorry i use chinese,but it says "spotify has stopped working"Spotify version:i think its the latest

OS:Windows 7