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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Spotify stopped recognizing local files

I have 76 mp3 files that used to show up under the Local Files sections. Now only 21 of them show up, specifically 2 albums. The rest of the files do not show up. I tried the "delete local-files.bnk" trick, I moved the files to different folders, re-...

  • Newbie
  • I have 76 mp3 files that used to show up under the Local Files sections. Now only 21 of them show up, specifically 2 albums. The rest of the files do not show up. I tried the "delete local-files.bnk"...
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Tracks vanishing from My Songs

When I listen to my Spotify at work and hit the "+" to add tracks to my songs, it shows up at work on the PC, and it shows up on my Android's Spotify app. When I get home and try to listen to the tracks on my PC, it doesn't show any new additions fro...

  • Casual Listener
  • When I listen to my Spotify at work and hit the "+" to add tracks to my songs, it shows up at work on the PC, and it shows up on my Android's Spotify app. When I get home and try to listen to the tra...
  • grumble_cakes
  • Casual Listener
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Why it doesn't show what I play in last.fm anymore?

Never happen beforeI scrobble everyday.It helps me know what to listen to next the same like Browse Discover Tab.It's easier than using the search bar because too many songs.

  • Gig Goer
  • Never happen be fore I scrobble everyday. It helps me know what to listen to next the same like Browse Discover Tab. It's easier than using the search bar because too many songs.  
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Cracking, Popping sounds

PlanfreeCountryUKDevicePCOperating SystemWin 10 My Question or IssueHello, I'm experiencing playback issues since last week.When listening to any song I get constant cracking and popping sounds. It happens when listening just on Spotify! All of my wi...

  • Newbie
  • Plan free Country UK Device PC Operating System Win 10   My Question or Issue Hello, I'm experiencing playback issues since last week. When listening to any song I get constant cracki...
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  • Sound issue
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Spotify playlists in my app are in Dutch while set-up language is french.

PlanPremiumCountry : Belgium (Dutch and french are the spoken languages) DeviceDELL LATITUDE E5570Operating SystemWindows 10 Professionnel My Question or Issue Hello All,I live in Belgium where it has two main languages : Dutch and french. I use Spot...

  • Newbie
  • Plan Premium Country : Belgium (Dutch and french are the spoken languages)     Device DELL LATITUDE E5570 Operating System Windows 10 Professionnel   My Question or Issue &n...
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  • dutch
    French
    language
    settings
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My spotify doesn't show up daily mix.

PlanPremiumCountryCHINADevicePCOperating SystemWIN10 My Question or Issuei've been use this for 17days, until today it does not show up daily mix, i try to some solution on the forum, but seems like not useful for me .Can you guys check my account se...

  • Casual Listener
  •   Plan Premium Country CHINA Device PC Operating System WIN10   My Question or Issue i've been use this for 17days, until today it does not show up daily mix, i try to some solut...
  • ardacebi
  • Composer
  • 291 Views
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Solved!! Can't play some songs

Hello, I hope this is the right place to ask. So I basically bought Spotify Premium a few days ago and everything was perfectly working. But now, there are some songs I cant play which I was able to listen to yesterday? I posted a screenshot of an al...

  • Casual Listener
  • Hello,   I hope this is the right place to ask. So I basically bought Spotify Premium a few days ago and everything was perfectly working. But now, there are some songs I cant play which I was...
  • shpindler187
  • Casual Listener
  • 295 Views
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  • 295 Views
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Not syncing from PC to Phone

PlanPremiumCountryUKDeviceGalaxy S10+ and Echo DotOperating SystemWindows 10 My Question or IssueHi, Any song I add to my spotify from my phone saves like normal but these changes are not reflected on my PC. Its like looking at 2 versions of my libra...

  • Casual Listener
  • Plan Premium Country UK Device Galaxy S10+ and Echo Dot Operating System Windows 10   My Question or Issue Hi,   Any song I add to my spotify from my phone saves like normal but...
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  • Not syncing
    Sync issue
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"I don't like this song/artist" missing when listening to Discover Weekly playlist on web player

PlanPremiumCountryUSADeviceDell Optiplex 9020Operating SystemWindows 10 I normally use the Android app on my Note 9 to listen to music, but I decided to use the web player for the first time today. I noticed that, while listening to my Discover Weekl...

Spotify missing I don't like this song.png
  • Casual Listener
  • Plan Premium Country USA Device Dell Optiplex 9020 Operating System Windows 10   I normally use the Android app on my Note 9 to listen to music, but I decided to use the web player for ...
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Missing: Like and Dislike buttons

PlanPremiumCountryUK DevicePCOperating SystemWin 10Spotify 1.1.4.197.g92d52c4f My Question or IssueLike & Dislike buttons missing from daily mix and I need them as Spotify plays some utter rubbish that I would never listen to.

  • Regular
  • Plan Premium Country UK   Device PC Operating System Win 10 Spotify 1.1.4.197.g92d52c4f   My Question or Issue Like & Dislike buttons missing from daily mix and I need ...
  • Sebasty
  • Spotify Star
  • 378 Views
  • 4 replies
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  • 378 Views
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Spotify don't play music

PlanPremiumCountryItalyDeviceNotebookOperating SystemWindows 10My Question or IssueWhy does this happen?And how i can solve this **bleep**in problem? I've tried to unistall and reinstall the application but the problem persist. 10€/month and nothing ...

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  • Casual Listener
  • Plan Premium Country Italy Device Notebook Operating System Windows 10 My Question or Issue Why does this happen? And how i can solve this **bleep**in problem?   I've tried to unista...
  • Sebasty
  • Spotify Star
  • 433 Views
  • 3 replies
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  • don't play
    don't play song
    Error
    Help
    problem
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Local files still wont work

Prenium accesswindows 10AustraliaMy local files still wont play only 1 song is available from the whole albumI also have an Iphone app which also shows the same availabilityI have my local files authorised in settings I have reinstalled both apps on ...

  • Casual Listener
  • Prenium access windows 10 Australia My local files still wont play only 1 song is available from the whole album I also have an Iphone app which also shows the same availability I have my local ...
  • agnesness
  • Casual Listener
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  • 279 Views
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Impossible to play new music just has released on Windows only

PremiumCountryBelgiumDeviceWindowsOperating SystemWindows 10 My Question or Issue It's simple ! (sorry for my bad english i do my best) When i save a new music just released on my phone i can listen to this music but if i go in my library on my pc th...

  • Casual Listener
  • Premium Country Belgium Device Windows Operating System Windows 10   My Question or Issue   It's simple ! (sorry for my bad english i do my best)   When i save a new music ...
  • FabHnr
  • Casual Listener
  • 195 Views
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  • 195 Views
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At particular window size the friends activity scrolling animation is broken

PlanPremiumCountryUSDevice(PC)Operating System(Windows 10) My Question or Issue Brief description of the issue: At particular window size the friends activity scrolling animation is broken.Steps to reproduce the issue:Resize app window to such size t...

  • Regular
  • Plan Premium Country US Device (PC) Operating System (Windows 10)   My Question or Issue   Brief description of the issue: At particular window size the friends activity scrolli...
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Solution: Window 10 Freeze by opening Spotify

This have driven me insane, and I have wasted hours & hours>Can seem to post/ answer on the Topic posted before BUT NONE of those answers work for me. However, the below did work, so maybe it can for you too;Really simple !Click on Start W10 bottom l...

  • Casual Listener
  • This have driven me insane, and I have wasted hours & hours> Can seem to post/ answer on the Topic posted before BUT NONE of those answers work for me. However, the below did work, so maybe i...
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  • frozen
    Windows 10
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Album is on your service but music is greyed out

My Question or Issue On your service i found this album called elysium by a german deathcore band called mortuary, but all of the songs are unable to be played. i tried using a vpn to change my ip address to a german one, japanese one, etc but the so...

  • Visitor
  • My Question or Issue   On your service i found this album called elysium by a german deathcore band called mortuary, but all of the songs are unable to be played. i tried using a vpn to change...
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  • 219 Views
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Weird artists showing up on Recently Played

PlanPremiumCountryBrazilDeviceAcer laptopOperating SystemWindows 10My Question or IssueA weird (and kinda messed up) artist is showing up on my recently played artists. I'm 100% sure I have never listened to them and it's bumming me out to see it on ...

  • Casual Listener
  • Plan Premium Country Brazil Device Acer laptop Operating System Windows 10 My Question or Issue A weird (and kinda messed up) artist is showing up on my recently played artists. I'm 100% sur...
  • Bittencourt
  • Spotify Star
  • 285 Views
  • 3 replies
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  • 285 Views
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Spotify audio quality clearly worse than youtube's

PlanPremiumCountryNorwayDeviceSelf built PC. Moderate standard.Jabra Evolve 75 USB headset.Operating SystemW8.1 My Question or IssueI simply want to know how youtube can be better than Spotify's high quality enabled stream.I am referring specifically...

  • Newbie
  • Plan Premium Country Norway Device Self built PC. Moderate standard. Jabra Evolve 75 USB headset. Operating System W8.1   My Question or Issue I simply want to know how youtube can be...
  • felipecaldeira_
  • Newbie
  • 2677 Views
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  • Sound Quality
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Solved!! Can't search any Artist and see their top hits and albums? What happened?

PlanPremiumCountryUSDevicesiPhone 7 on 12.2 / Thinkpad on Windows 7 ProOperating SystemiOS 12.2 / Windows 7 Pro The whole interface seems to have changed (regardless of the device or OS I'm using). When I search an artist, I don't see results for Art...

  • Casual Listener
  • Plan Premium Country US Devices iPhone 7 on 12.2 / Thinkpad on Windows 7 Pro Operating System iOS 12.2  / Windows 7 Pro   The whole interface seems to have changed (regardless of t...
  • 88Keys88Keys
  • Casual Listener
  • 3528 Views
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  • artists
    Interface
    Search
  • 3528 Views
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les musiques refusent de jouer

PlanFreeCountryCanadaDevice Operating SystemWindows 10 My Question or Issuebonjour, aujourd'**bleep** spotify refusait de faire jouer mes musiques en me donnant le message soivant: spotify ne peut pas faire jouer ceci en ce moment. si vous possédez u...

  • Newbie
  • Plan Free Country Canada Device   Operating System Windows 10   My Question or Issue bonjour, aujourd'**bleep** spotify refusait de faire jouer mes musiques en me donnant le messa...
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  • 190 Views
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