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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Unstable Framerate within app when Spotify is Active window

Hello all, I am posting this question here to see if anyone else has a fix or is experiencing a simalar issue to what I am. As I am racked on what to do. Awhile back while using spotify I noticed that my computers framrate would drop significantly an...

  • Newbie
  • Hello all, I am posting this question here to see if anyone else has a fix or is experiencing a simalar issue to what I am.  As I am racked on what to do.   Awhile back while using s...
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Can't open it

PlanPremiumOperating SystemWindows 10 Pro 64 bits My Question or IssueSoooo... Yeah, I can't open Spotify at all. I don't know what's happening, If I want to use Spotify I need to reinstall it using the FullSetup.exe because the normal one does not w...

  • Casual Listener
  •   Plan Premium Operating System Windows 10 Pro 64 bits   My Question or Issue Soooo... Yeah, I can't open Spotify at all. I don't know what's happening, If I want to use Spotify I ...
  • Mittisune
  • Casual Listener
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Spotify starts playing music on its own.

PlanPremiumCountryNetherlandsDeviceLenovo Ideapad 100SOperating SystemWindows 10 x64 Lately Spotify started to act up, it starts playing completly on it's own, yesterday was the first time it occured, during the time I was playing a game it popped on...

  • Newbie
  • Plan Premium Country Netherlands Device Lenovo Ideapad 100S Operating System Windows 10 x64   Lately Spotify started to act up, it starts playing completly on it's own, yesterday was th...
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Playlist playback goes to first song

PlanPremiumCountryCanada Device(Samsung Galaxy 9, Lenovo tablet, Intel Desktop, Denon AVR-x3100)Operating System(Android Oreo, Windows 10) My Question or Issue In the middle of playing a playlist over Spotify Connect or just on Windows, Spotify reset...

  • Music Fan
  • Plan Premium Country Canada  Device (Samsung Galaxy 9, Lenovo tablet, Intel Desktop, Denon AVR-x3100) Operating System (Android Oreo, Windows 10)   My Question or Issue &nbsp...
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cant install spotify on windows 7

None of the below information is required. However, the more you provide the easier it will be for us tso try and help.PlanpremiumCountry israelDevicepcOperating Systemwindows 7 64 bit My Question or Issue hey y'allbeen having trouble with upadting s...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us tso try and help. Plan premium Country  israel Device pc Operating System windows 7 ...
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Solved!! Spotify web player keeps losing connection to Chromecast Audio

My Chromecast Audio is losing the connection with Spotify Web Player, sometimes after only one song, sometimes after a couple. Sometimes I can play a whole album. Impossible to find a pattern.Every time it has paused, Web Player usually says it's str...

  • Not applicable
  • My Chromecast Audio is losing the connection with Spotify Web Player, sometimes after only one song, sometimes after a couple. Sometimes I can play a whole album. Impossible to find a pattern. Eve...
  • user-removed
  • Not applicable
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  • chromecast audio
    chromecast playback
    chromecast streaming
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503 Service Unavailable

I am having security issues with my account as im listening to spotify on my windows Desktop through the app someone keeps changing it to web player and changing the music....So i headed to the spotify.com website to change my passwords etc The websi...

  • Newbie
  • I am having security issues with my account as im listening to spotify on my windows Desktop  through the app someone keeps changing it to web player and changing the music....So i headed to the...
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Problem with Installation

PlanPremiumCountryCzech Rep Operating SystemWindows 7 My Question or IssueHey guys, I have problem with installing Spotify. Before when I started app, it said that "SpotifyInstaller has crashed" but I got annoyed so I decided to uninstall and reinsta...

  • Newbie
  • Plan Premium Country Czech Rep    Operating System Windows 7   My Question or Issue Hey guys, I have problem with installing Spotify. Before when I started app, it said that "...
  • Andresst613
  • Newbie
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Song not in playlist keeps playing

Plan: PremiumCountry: Australia Operating System: Windows 10 My Question or Issue Recently I Like It by Cardi B keeps playing at least once a day despite it not being one of my saved songs, in my playlists, or in queue - usually its the song after I ...

  • Newbie
  • Plan: Premium Country: Australia   Operating System: Windows 10   My Question or Issue  Recently I Like It by Cardi B keeps playing at least once a day despite it ...
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Hi Res Audio on local files

PlanPremiumCountry NetherlandsDeviceWindows desktopOperating SystemWindows 10 My Question or Issue Is it possible to add my local Hi Res 24 bit lossless files to the desktop spotify player without it losing its Hi Res quality, or does it get downsamp...

  • Newbie
  • Plan Premium Country  Netherlands Device Windows desktop Operating System Windows 10   My Question or Issue  Is it possible to add my local Hi Res 24 bit lossless files to th...
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Spotify opening on start up despire turning option off

Ive just downloaded Spotify for my new laptop, Acer Aspire 3 running windows 10. Im a premium member if it matters at all.Ive gone into Advanced options and selected NO for Open Spotify automatically after you log into the computer.There us also no o...

  • Newbie
  • Ive just downloaded Spotify for my new laptop, Acer Aspire 3 running windows 10. Im a premium member if it matters at all. Ive gone into Advanced options and selected NO for Open Spotify automa...
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I get an error message everytime I open Spotify

PlanPremiumCountry TurkeyDeviceLenovo laptopOperating SystemWindows 10 My Question or Issue Everytime I open Spotify I get ''updater wasn't able to start'' message. Also doesn't able tho find the latest song I listened. It always go back few days erl...

  • Newbie
  • Plan Premium Country  Turkey Device Lenovo laptop Operating System Windows 10   My Question or Issue  Everytime I open Spotify I get ''updater wasn't able to start'' message....
  • mikcio2
  • Newbie
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"It's seems like the Spotify Updater wasn't able to start properly. Do you want to wait a bit more?"

I have this message since several weeks. I can't update Spotify to the new version. I am a Premium Customer but I think I will change to Deezer if this issue isn't resolved very soon.

  • Casual Listener
  •   I have this message since several weeks. I can't update Spotify to the new version. I am a Premium Customer but I think I will change to Deezer if this issue isn't resolved very soon. 
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I just wanted to leave a review

I recently got some help from some wonderful people at the Spotify community. I just wanted to leave some reviews for them. Their names were Loth, Annafe, and Dorothy. These people were very kind to me and helped me with everything that I asked for. ...

  • Casual Listener
  • I recently got some help from some wonderful people at the Spotify community. I just wanted to leave some reviews for them.   Their names were Loth, Annafe, and Dorothy. These people were very...
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Spotify installer isn't working

PlanPremiumCountry TurkeyOperating SystemWindows 10 The last Spotify version(1.0.96.181)'s setup is not working on my computer.I had a problem about the updater then uninstalled it and deleted its folders.Now i'm trying to install the last version bu...

  • Casual Listener
  • Plan Premium Country  Turkey Operating System Windows 10   The last Spotify version(1.0.96.181)'s setup is not working on my computer.I had a problem about the updater then uninstall...
  • Matthessimo
  • Casual Listener
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Songs page won't load?

PlanPremiumOperating SystemWindows 10 Seemingly out of nowhere, the songs page on Spotify desktop won't load. I can still access my songs list on mobile, but desktop just gives me this now. Restarting my computer hasn't helped. Is there a way to fix ...

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  • Newbie
  • Plan Premium Operating System Windows 10   Seemingly out of nowhere, the songs page on Spotify desktop won't load. I can still access my songs list on mobile, but desktop just gives me this...
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Local Files Tab Gone

On my PC the local files tab is completely gone and I cannot get it back, I've tried the basics like restarting my PC and reinstalling Spotify but nothing has worked. Any help?

  • Newbie
  • On my PC the local files tab is completely gone and I cannot get it back, I've tried the basics like restarting my PC and reinstalling Spotify but nothing has worked. Any help?    
  • davidjferdman
  • Newbie
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Superuser Contribution Problems with Cyrillic

PlanFree Operating SystemWindows 10 My Question or IssueIn Favorite songs I have some songs which have names in Cyrillic (Russian, Ukrainian). For example, the song is called Облака. If I type in Filter exactly Облака, I can find it, but when I type ...

  • Newbie
  • Plan Free   Operating System Windows 10   My Question or Issue In Favorite songs I have some songs which have names in Cyrillic (Russian, Ukrainian). For example, the song is called ...
  • gedonis
  • Music Fan
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Missing overlay option?

My Question or IssueSo i have been reading up how spotify has this overlay option (or atleast had?).Most simple question first: has it been removed?In case the answer to the first question is a "No" then i will move on to the actual problem.I was loo...

  • Newbie
  •  My Question or Issue So i have been reading up how spotify has this overlay option (or atleast had?). Most simple question first: has it been removed? In case the answer to the first questio...
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Problems with Spotify Connect

PlanPremiumCountry GermanyDevicePC, Sony Xperia XZOperating SystemWindows 10, Android My Question or IssueI have several Sony SRS-ZR5 Speaker and a Sony HT-CT790 Soundbar coupled with two SRS-ZR5 as Surround System. The problem is that on Desktop (ne...

  • Newbie
  • Plan Premium Country  Germany Device PC, Sony Xperia XZ Operating System Windows 10, Android   My Question or Issue I have several Sony SRS-ZR5 Speaker and a Sony HT-CT790 Soundba...
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