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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1706 Views

0 replies

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145846 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130891 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10994 Views

1 replies

6 likes

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  • 6 likes

Everything syncs except liked songs

PlanPremiumCountryUSDevicesiPhone6s & HP Probook LaptopOperating SystemWindows 10 My Question or IssueI have spotify on my phone and on my laptop. Everything syncs correctly EXCEPT liked songs. Deleting playlists, moving the order, adding and removin...

Casual Listener

Plan Premium Country US Devices iPhone6s & HP Probook Laptop Operating System Windows 10   My Question or Issue I have spotify on my phone and on my laptop. Everything syncs correc...

433 Views

0 replies

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Why? When listening to any song, after it play continues with some unrelated song?

I stream kids music often for my kids... then other times play my own music. So when I am listening to music myself, I often click on a song to play it... and after it ends, I would expect it to (in order of preference): 1) continue play the same alb...

Casual Listener

I stream kids music often for my kids... then other times play my own music.    So when I am listening to music myself, I often click on a song to play it... and after it ends, I would ex...

weelier

Casual Listener

445 Views

1 replies

0 likes

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Solved!! Spotify resumes play after 25 seconds after pause when wired headset is connected

PlanPremiumCountry DeviceLenovo laptopOperating SystemWindows 10 My Question or IssueSee https://community.spotify.com/t5/Desktop-Windows/Windows-10-App-starts-playing-after-pause/m-p/4795409/highlight/true#M79071@peter says I don't have the same iss...

Regular

Plan Premium Country   Device Lenovo laptop Operating System Windows 10   My Question or Issue See https://community.spotify.com/t5/Desktop-Windows/Windows-10-App-starts-playing-a...

olavrb

Regular

1258 Views

1 replies

0 likes

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No option to report explicit content

PC/Premium I see how to do it in theory here: https://support.spotify.com/us/using_spotify/system_settings/content-censor/ but the option does not appear, see screenshot.

Newbie

PC/Premium   I see how to do it in theory here: https://support.spotify.com/us/using_spotify/system_settings/content-censor/   but the option does not appear, see screenshot.

490 Views

0 replies

2 likes

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spotify stops playing

PlanfreeCountryUSADevicePCOperating SystemWindows 10 My Question or IssueRecently spotify will randomly stop playing music. It happenes during adds. The add will want to play, but it just sits there on 0 of 30 seconds. I tried reinstalling the app, b...

Casual Listener

Plan free Country USA Device PC Operating System Windows 10   My Question or Issue Recently spotify will randomly stop playing music.  It happenes during adds.  The add will ...

stickyfingers-5074

Visitor

2303 Views

7 replies

5 likes

Bugged playback
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Everytime I Restart Computer ALL songs need to be downloaded again. About to cancel.

PremiumUnited KingdomLaptopWindows 10 This last few weeks, I've had to re-download over 2600 ofline songs about five times. However, now, EVER TIME I restart my laptop I've lost all of my offline music. It stays downloaded on my phone, the issue is w...

Casual Listener

Premium United Kingdom Laptop Windows 10   This last few weeks, I've had to re-download over 2600 ofline songs about five times. However, now, EVER TIME I restart my laptop I've lost all of...

1934 Views

0 replies

1 likes

Offline Desyncing
Offline issues
Redownloading songs
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[Win10] Playing Songs repeats for no reason

PlanPremiumCountryGermanyDeviceDesktop PC, Win10, latest update as of 31.07.2019 My Question or IssueRecently when i play music from the "My Music" (all the songs i have saved) list, my Spotify app randomly decided to make it loop after a certain son...

Visitor

Plan Premium Country Germany Device Desktop PC, Win10, latest update as of 31.07.2019   My Question or Issue Recently when i play music from the "My Music" (all the songs i have saved) l...

478 Views

0 replies

0 likes

bug
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Spotify using TONS of bandwidth just sitting there

Spotify is using a TON of bandwidth and its just sitting there. It's not downloading any playlists, its not even playing any songs. And yet, it is using 300 Mbps of data.It also causes my cpu to use an entire thread, which causes my system to hitch a...

Regular

Spotify is using a TON of bandwidth and its just sitting there. It's not downloading any playlists, its not even playing any songs. And yet, it is using 300 Mbps of data. It also causes my cpu to us...

Method320

Regular

852 Views

1 replies

1 likes

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Ads Freeze program

PlanFreeCountryUSA DevicePCOperating SystemWindows 10 My Question or IssueA few songs will play then when an ad is called for the ad never loads and no other songs can be played. Says "the requested song will be played after the ads" but the ads neve...

Casual Listener

Plan Free Country USA   Device PC Operating System Windows 10   My Question or Issue A few songs will play then when an ad is called for the ad never loads and no other songs can...

-xw5n0yk_1pgm

Casual Listener

874 Views

3 replies

1 likes

freeze
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Superuser Contribution Cannot play podcast, Ads continuously play

I cannot play any podcast, whenever I click on a podcast episode, an ad begins to play and afterwards it is just ad after ad and never plays the podcast episode. I left it running and it was just nonstop ads for 15 minutes... restarted my browser and...

Visitor

I cannot play any podcast, whenever I click on a podcast episode, an ad begins to play and afterwards it is just ad after ad and never plays the podcast episode. I left it running and it was just non...

internetrando

Visitor

9543 Views

14 replies

8 likes

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Solved!!Superuser Contribution Podcasts will not play

Having issue playing Podcasts, but all my music is fine whether my personal playlist or a Spotify playlist. Tried accessing old episodes of my current Podcast binge, and episodes of my older binges, and nothing! Even tried one that I had never listen...

Regular

Having issue playing Podcasts, but all my music is fine whether my personal playlist or a Spotify playlist.  Tried accessing old episodes of my current Podcast binge, and episodes of my older bi...

OscarDC

Moderator

56632 Views

5 replies

3 likes

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Restricted Windows App

PlanPremiumMy Question or IssueMy windows 10 desktop only has limited access to the current and nothing else. No playlists, etc

Newbie

Plan Premium My Question or Issue My windows 10 desktop only has limited access to the current and nothing else. No playlists, etc

426 Views

0 replies

0 likes

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Autoscroll in podcast episode textbox

PlanPremiumCountrySwedenDeviceLaptop HP ZBookOperating SystemWindows 10 My Question or IssueWhen scrolling in the textbox about podcast episode (see enclosed picture) the text automatically scroll up to the top every 3:rd second or so. Hence, you are...

Newbie

Plan Premium Country Sweden Device Laptop HP ZBook Operating System Windows 10   My Question or Issue When scrolling in the textbox about podcast episode (see enclosed picture) the tex...

737 Views

0 replies

0 likes

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Solved!! Spotify is skipping through Songs when Soundcard is used as standard playback device

Hello fellow Community Members and Spotify Support, PlanPremiumCountryGermany DeviceIntel Core i7 6700k @4,6 GHzNvidia GTX 980 TiCreative Labs Soundblaster AE-5Beyerdynamic DT-770 Pro 32 Ohm Operating SystemWindows 10 1809 (build 17763.615) My Questi...

Visitor

Hello fellow Community Members and Spotify Support,   Plan Premium Country Germany   Device Intel Core i7 6700k @4,6 GHz Nvidia GTX 980 Ti Creative Labs Soundblaster AE-5 Beyerdy...

aLmostHD

Newbie

3129 Views

2 replies

2 likes

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How do you play songs by one artist in a playlist?

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueIn my liked songs or any playlist, I used to be able to search for a keyword (such as an artist) and it brings me up a list of songs by the artist that I have saved. I then p...

Casual Listener

Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue In my liked songs or any playlist, I used to be able to search for a keyword (such as an artist) a...

Cmottley98

Casual Listener

5607 Views

3 replies

5 likes

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Deleted functions?

Some functions that I've been missing... please tell me if these functions still exist but I'm missing a choice among some settings, suffering from a bug or perhaps doing something wrong. 1) Where did the "album" column go? Why can I no longer view w...

Casual Listener

Some functions that I've been missing... please tell me if these functions still exist but I'm missing a choice among some settings, suffering from a bug or perhaps doing something wrong.   ...

rapunzelle

Casual Listener

935 Views

1 replies

0 likes

Desktop
Playlists
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Solved!! Is it possible to report wrong entries to Spotify?

Hello, on the spotify page of one of my favorite bands I noticed that there is an album listed, which is not from the band at all. It is said that a band existed many years ago with the same name. I talk about this one: https://open.spotify.com/artis...

Gig Goer

Hello,   on the spotify page of one of my favorite bands I noticed that there is an album listed, which is not from the band at all. It is said that a band existed many years ago with the same...

dinomight

Spotify Star

835 Views

1 replies

0 likes

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Spotify Autoplay + Crossfade: Any way to switch songs earlier?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello Community,so I make a playlist for a wedding of a friend of mine and everything is goin...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello C...

dinomight

Spotify Star

665 Views

1 replies

0 likes

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Can't find supported files when using Local Files

CountryAmerica DeviceDesktop/PCOperating SystemWindows 10My Question or IssueI'm trying to add and find local files to a playlist of mine. I know how local files work, and I've gotten it to work before. But the thing is I had some files which I added...

Newbie

Country America  Device Desktop/PC Operating System Windows 10 My Question or Issue I'm trying to add and find local files to a playlist of mine. I know how local files work, and I've got...

477 Views

0 replies

0 likes

Help
local files
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