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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 134376 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134376 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50991 Views
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  • 32 likes
  • Windows
  • 50991 Views
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Solved!! All songs on computer are unplayable

PlanPremiumCountry SwedenDeviceHP Elitebook 840 G1Operating SystemWindows 7 My Question or Issue People I really don't know what to do now. All songs are unplayable on my computer. All. Phone works just fine and you can see every song that play on th...

  • Regular
  • Plan Premium Country  Sweden Device HP Elitebook 840 G1 Operating System Windows 7   My Question or Issue  People I really don't know what to do now. All songs are unplayable...
  • Loretha
  • Casual Listener
  • 785 Views
  • 5 replies
  • 1 likes
  • 785 Views
  • 5 replies
  • 1 likes

Solved!! Cant play any songs

I can only play music on my phone when i try to play it on my destop version or through web player the songs wont play at all and the track image is greyed out and on my destop verion it says i have 0 songs in every playlist which is completely wrong...

  • Newbie
  • I can only play music on my phone when i try to play it on my destop version or through web player the songs wont play at all and the track image is greyed out and on my destop verion it says i have ...
  • Mantisentil
  • Community Legend
  • 260 Views
  • 3 replies
  • 0 likes
  • 260 Views
  • 3 replies
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The whole desktop experience is broken

PlanPremiumCountry USADeviceDesktop AppOperating SystemWindows 10 My Question or IssueBefore occasionally I experienced spotify unable to play a song, but not this time. Now**bleep** is **bleep**ed: it wont play any song. Why am I paying premium for ...

  • Regular
  • Plan Premium Country  USA Device Desktop App Operating System Windows 10   My Question or Issue Before occasionally I experienced spotify unable to play a song, but not this time....
  • Mantisentil
  • Community Legend
  • 1085 Views
  • 3 replies
  • 1 likes
  • unable to play songs
  • 1085 Views
  • 3 replies
  • 1 likes

Songs Won't Show Up in Desktop Playlist

Hello,So I reinstalled the Spotify Windows Desktop app today, and when I logged in, all of the songs I had saved in all of my playlists are gone. I checked the iOS app, and as far as I can tell, they're all there, but all completely gone on desktop. ...

  • Regular
  • Hello, So I reinstalled the Spotify Windows Desktop app today, and when I logged in, all of the songs I had saved in all of my playlists are gone. I checked the iOS app, and as far as I can tell, th...
  • Mantisentil
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Shuffle Problems

Howdy,I am having some trouble with shuffling a playlist. I have seen similar topics but none with helpful answers. PlanPremiumCountryUKDeviceWindowsOperating SystemWindows 10 My Question or Issue I had a playlist full with some albums and songs that...

  • Newbie
  • Howdy, I am having some trouble with shuffling a playlist. I have seen similar topics but none with helpful answers.   Plan Premium Country UK Device Windows Operating System Windows 1...
  • jeffherr7
  • Regular
  • 704 Views
  • 3 replies
  • 2 likes
  • 704 Views
  • 3 replies
  • 2 likes

Solved!! Spotify does not work after re install.

Hello!I have had spotify premium on my win 10 64-bit PC for a long time now. Never encountered a problem.Last week i realised there were some songs that i could not play on my desktop version of spotify even though they could be played on my iPhone. ...

  • Casual Listener
  •   Hello! I have had spotify premium on my win 10 64-bit PC for a long time now. Never encountered a problem. Last week i realised there were some songs that i could not play on my desktop ver...
  • raferi001
  • Casual Listener
  • 2559 Views
  • 2 replies
  • 0 likes
  • cannot play
    does not work
  • 2559 Views
  • 2 replies
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Spotify starts playing songs and changes currently playing song on its own

PlanPremium DeviceAcer Aspire 5Operating SystemWindows 10 My Question or IssueI first noticed this about two weeks ago but it didn't bother me then. But random playlists started appearing in my recently played that I couldn't have been listening to (...

  • Newbie
  • Plan Premium  Device Acer Aspire 5 Operating System Windows 10   My Question or Issue I first noticed this about two weeks ago but it didn't bother me then. But random  playlis...
  • MartinStoichkov
  • Community Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
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Solved!! Spotify not loading anything

PlanPremiumCountry USADeviceWindows 10, Android, & Chrome Web Player So the problem started on the desktop app (win 10) with certain new songs I looked up not playing. Then I noticed that they weren't showing up in the Library even though when I go t...

  • Newbie
  • Plan Premium Country  USA Device Windows 10, Android, & Chrome Web Player   So the problem started on the desktop app (win 10) with certain new songs I looked up not playing...
  • Mantisentil
  • Community Legend
  • 4445 Views
  • 1 replies
  • 1 likes
  • 4445 Views
  • 1 replies
  • 1 likes

Solved!! Playlists missing songs

Since yesterday, all of my playlists songs are missing. I have tried reinstalling and everything but still nothing. What could be the cause of this and how can I fix it?

  • Casual Listener
  •   Since yesterday, all of my playlists songs are missing. I have tried reinstalling and everything but still nothing. What could be the cause of this and how can I fix it?  
  • Yuta-
  • Casual Listener
  • 2783 Views
  • 4 replies
  • 0 likes
  • 2783 Views
  • 4 replies
  • 0 likes

Shuffling playlists

Hello, I would like to ask if there is an option to Shuffle songs in playlistsI don't mean the shuffle button at the bottom of the screen, i mean an actual shuffle button that shuffles the songs in the playlist.

  • Casual Listener
  •    Hello, I would like to ask if there is an option to Shuffle songs in playlists I don't mean the shuffle button at the bottom of the screen, i mean an actual shuffle button that shuffle...
  • Mantisentil
  • Community Legend
  • 169 Views
  • 1 replies
  • 1 likes
  • 169 Views
  • 1 replies
  • 1 likes

Music does not play

I am a free account but I made another account to see if the one I've been using was just bugged and I still had the same issuing after signing it up to premium for free. My issue is that no song will play whenever I attempt to play a song/playlist/a...

  • Newbie
  • I am a free account but I made another account to see if the one I've been using was just bugged and I still had the same issuing after signing it up to premium for free. My issue is that no song wil...
  • 138 Views
  • 0 replies
  • 1 likes
  • 138 Views
  • 0 replies
  • 1 likes

Desktop search results different from web, android app

PlanPremiumCountryUSA DeviceWindows Laptop/Desktop App, Samsung Galaxy 8, Chrome My Question or Issue Search results appear to vary between app. For instance, when searching "Mike Gordon' on the desktop app I'm shown that there is an artist match, bu...

  • Newbie
  •   Plan Premium Country USA   Device Windows Laptop/Desktop App, Samsung Galaxy 8, Chrome      My Question or Issue  Search results appear to vary between app....
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Username suddenly changed from my name to a mess of letters and numbers

Windows 10 PC My Question or Issue My spotify account was created a long time ago through Facebook, I never had an issue with my username, it was set as my actual name, and my profile pic was the same as my facebook. (depicted in second photo)However...

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  • Visitor
  •   Windows 10 PC   My Question or Issue   My spotify account was created a long time ago through Facebook, I never had an issue with my username, it was set as my actual na...
  • user-removed
  • Not applicable
  • 542 Views
  • 2 replies
  • 0 likes
  • 542 Views
  • 2 replies
  • 0 likes

i can't play music on spofity, but not the problem that has been discussed, FREE, not premium

PlanFreeCountry Hong KongDeviceN/AOperating SystemWindows 10 My Question or IssueThe problem is i can't play music on Window Spotify, when i clicked the song i want, it showed nothing and the pic of the song turned to nothing, most of the new songs o...

  • Regular
  • Plan Free Country  Hong Kong Device N/A Operating System Windows 10   My Question or Issue The problem is i can't play music on Window Spotify, when i clicked the song i want, it ...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
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A lot of songs wont play/find friends not working

PlanPremiumCountry AustraliaDeviceDesktop, ipad and samsung galaxy s7Operating SystemWindows 10, ios and android My Question or Issue for about 4 months now ive had the problem where a lot of songs wont play for me, i click play and it stops the song...

  • Casual Listener
  •   Plan Premium Country  Australia Device Desktop, ipad and samsung galaxy s7 Operating System Windows 10, ios and android   My Question or Issue  for about 4 months now...
  • lobbie
  • Casual Listener
  • 691 Views
  • 2 replies
  • 2 likes
  • 691 Views
  • 2 replies
  • 2 likes

Solved!! Spotify Won't Play Some Songs

PlanPremiumCountryUnited States of AmericaDevicePCOperating SystemWindows 8 My Question or Issue Spotify has stopped playing music that isn't already added to my playlist. For example: I can no longer go to an artist's page and play to the top track ...

  • Casual Listener
  • Plan Premium Country United States of America Device PC Operating System Windows 8   My Question or Issue  Spotify has stopped playing music that isn't already added to my playlis...
  • KMOX4
  • Roadie
  • 99547 Views
  • 15 replies
  • 6 likes
  • 99547 Views
  • 15 replies
  • 6 likes

Random songs

Okay so this happens to me at least once a week. Sometimes, I leave the spotify app on windows open, I'm not playing any music or anything, I just got distracted by other things. Then out of no where, music starts to play, not only that it's songs th...

  • Casual Listener
  • Okay so this happens to me at least once a week. Sometimes, I leave the spotify app on windows open, I'm not playing any music or anything, I just got distracted by other things. Then out of no where...
  • brege2
  • Casual Listener
  • 438 Views
  • 2 replies
  • 0 likes
  • 438 Views
  • 2 replies
  • 0 likes

Another another "Spotify Not Playing Music" Problem

So the problem is Spotify will not play any local music files, radio, or any music at all.I thoght the problem is on my account and i've tried it on my phone and it works will.I unistalled and did a fresh install, didn't work.I've tried the usual dis...

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  • Newbie
  • So the problem is Spotify will not play any local music files, radio, or any music at all. I thoght the problem is on my account and i've tried it on my phone and it works will. I unistalle...
  • FelipeTesta
  • Casual Listener
  • 422 Views
  • 2 replies
  • 1 likes
  • Troubleshooting
  • 422 Views
  • 2 replies
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Solved!!Superuser Contribution Why is my spotify often so slow?

I open spotify, let it load for a bit and when I try to search for an artist, the whole program lags ridiculously. Won't let me search, and when it does search, loads them so slowly. Albums for the artist take several minutes to load and then they st...

  • Casual Listener
  • I open spotify, let it load for a bit and when I try to search for an artist, the whole program lags ridiculously. Won't let me search, and when it does search, loads them so slowly. Albums for the a...
  • Riverbank_Hank
  • Music Fan
  • 466403 Views
  • 98 replies
  • 82 likes
  • 466403 Views
  • 98 replies
  • 82 likes

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