Spotify not responding

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Spotify not responding

ListeningDuck
Regular

I have problem with Spotify.

It did not respond.

Task manager solution? It don't work.

Reinstallation? It don't work.

So please.

Help me.

Thanks.

10 Replies

OneByBoo
Rock Star 19
Rock Star 19

Hi there @ListeningDuck,

thanks for reaching out about this !

 

In order to provide further help i would have to ask for more info.

Could you please let me know the following :

- Devices used 

- Subscription type 

- Error message/number if you're getting one

- Country of origin

- Type of network used for the app

- Any active Firewall / Anti-Virus softwares

 

Thanks for your patience and cooperation 🙂

OneByBooRock Star 19
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Note: I'm not a Spotify employee.

ListeningDuck
Regular

I only used computer for listening to music

Subscription:Free

None message

What do you mean by "country of origin"?

I don't really know what network

None firewall,none antivirus too.

 

No problem 😄

ListeningDuck
Regular

I only used computer for listening to music

Subscription:Free

None message

What do you mean by "country of origin"?

I don't really know what network

None firewall,none antivirus too.

ListeningDuck
Regular

Nevermind,i never FULLY uninstall it,i did and it works.

OneByBoo
Rock Star 19
Rock Star 19

Hi @ListeningDuck,

thanks for keeping me in the loop !

 

Glad to hear it all works now.

Don't hesitate to post back in case you experience any further issues.

 

Enjoy Spotify 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

ListeningDuck
Regular

But,when i shut my computer off,then i start it,it doesn't respond.

ListeningDuck
Regular

So i tried the same thing,it doesn't work again.

ListeningDuck
Regular

new error:

(0xc06d007e)

from

0x7539c5af

Petya
Community Legend

Hi @ListeningDuck,

 

Sorry to hear you're still having troubles playing Spotify on your PC! 

 

Let's try how things go with a clean reinstall


Then, if the issue persists:

  1. Can you show us a screenshot or a screen recording of what happens? 
  2. Tell us your Spotify version. 
  3. OS.

Thanks!

 

 

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

ListeningDuck
Regular

what happens (sorry i use chinese,but it says "spotify has stopped working"what happens (sorry i use chinese,but it says "spotify has stopped working"Spotify version:i think its the latest

OS:Windows 7

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