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Spotify on Desktop doesn't Sync

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Spotify on Desktop doesn't Sync

Regular

The Spotify-App on my Desktop doesn't Sync my Playlists and everything else anymore. I choose a Playlist i created on my Phone and it's empty. If i change the Name, it changes everywhere, but on the Desktop the Playlist is still empty.

I also can't see what my Friends are playing. 1 Week ago it all worked perfectly and i changed NOTHING!

I also logged out and in again. Reinstalled Spotify from the Web and the Microsoft Store. Nothing works! Wheres the Problem?

 

Plan

Premium

Country

Germany

Device

Windows-Desktop, iPhone XS Max, iPhone XR

Operating System

Windows 10 (Desktop), iOS 12.3.1 (iPhone XR), iOS 13 Beta (iPhone XS Max)

 

My Question or Issue

 

13 Replies
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Re: Spotify on Desktop doesn't Sync

Rock Star 18
Rock Star 18

Hey there @JohnLamox,

thanks for posting !

 

Please visit your account overview page at Spotify.com and click "Sign Out Everywhere".

Then, relog to your accounts using the right credentials as it helps "reseting" the system and might help with the sync issues you're having.

 

Furthermore, for the "Friends Activity" issue, click on settings, scroll down to "Display Options" check off the "Show Friends Activity" and put it back on.

 

Let me know how it goes 😃

OneByBooRock Star 18
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Note: I'm not a Spotify employee.
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Re: Spotify on Desktop doesn't Sync

Regular

Hey @OneByBoo,

the option "Sign Out Everywhere" has done nothing. Still the same issues. No Sync, No Friends Activity.

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Re: Spotify on Desktop doesn't Sync

Rock Star 18
Rock Star 18

Hey there @JohnLamox,

thanks for posting !

 

Is this only happens with a specific playlist? does it happen with all playlists? or with all music you save to Your Library?

 

Thanks 🙂

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify on Desktop doesn't Sync

Regular

it happens with all playlists and all the music i save to my library. i can't sync anything.

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Re: Spotify on Desktop doesn't Sync

Rock Star 18
Rock Star 18

Hey @JohnLamox,

 

Can you please provide me with the version numbers you're using on the two devices?

To get the version number you're using, visit your settings and go all the way to the "About" section.

 

Thanks 🙂

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify on Desktop doesn't Sync

Regular

These are my Versions i'm using.

 

Desktop-Version: 1.1.9.383.g9f48828e

iPhone XS Max: 8.5.7.601

iPhone XR: 8.5.7.601

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Re: Spotify on Desktop doesn't Sync

Rock Star 18
Rock Star 18

Hey @JohnLamox

 

Sounds like you might connected to more than one account.

Please use this help page to locate all accounts listed with your details.

 

Note: check the payment receipt you receive when started a subscription. In this receipt there is a username that the user should use to log in on all devices.

 

Hope this helps 🙂

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify on Desktop doesn't Sync

Regular

sorry, but i'm not connected to more than one account (my account). only me is using my desktop computer, my macbook, my two iphones. and only my desktop computer can't sync anything.

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Re: Spotify on Desktop doesn't Sync

Rock Star 18
Rock Star 18

Hey there @JohnLamox,

thanks for the update !

 

Can you create a second account to try it out and see if this account does sync across all devices?

You can also try a friend or family members account.

 

Let me know how it goes 🙂

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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