Help Wizard

Step 1


Spotify on desktop keeps crashing.

Spotify on desktop keeps crashing.




Operating System

Windows 10


My Question or Issue

After around a minute and a half into a song my Spotify crashes every single time. I tried deleting it and re downloading i but that didn't fix it 

1 Reply

Hey there @lennon316smith


Thanks for reaching out - we’re here to help!

Just to double-check, did you perform a regular or clean reinstall when re-downloading the Spotify app on your PC? In case the desktop app crashes often you might need to run a clean reinstall as this step is more thorough than the regular one and makes sure you can start afresh with Spotify on your device. This will help you avoid issues with the app's functionalities, such as unexpected crashes as in your case. 


Check out this help page in order to find the steps for clean reinstall depending on the affected device. 


If that doesn't do the trick, would you mind sending us a video recording showing the behavior you describe? Just attach the video to your next response to us. This way we can take a closer look at the issue. Make sure the recording doesn’t include any sensitive info such as payment or personal data. 


Hope this helps. Let us know how it goes.   

Suggested posts