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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1644 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145512 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130439 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10978 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Playback / Skip issues.

PlanFree Premium trialCountryEnglandDevicePCOperating SystemWindows 10 My Question or IssueHaving strange playback issues after about a week of using spotify on my PC. Cannot change the track to what I want with a premium trial account (It used to wo...

Casual Listener

Plan Free Premium trial Country England Device PC Operating System Windows 10   My Question or Issue Having strange playback issues after about a week of using spotify on my PC. Cannot...

Mykeh

Casual Listener

1278 Views

2 replies

0 likes

playback skip issue
  • 1278 Views
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Album artwork won't display when I'm on employer's network, but I can stream audio...what to do?

PlanFreeCountryUnited StatesDeviceDell laptop. 32 gigs of ram, i7 processor, 1TB SSHD with only 176 GB usedOperating SystemWindows 10 My Question or IssueI'm trying to use the windows PC app to stream while at work and it will not display album artwo...

Gig Goer

Plan Free Country United States Device Dell laptop.  32 gigs of ram, i7 processor, 1TB SSHD with only 176 GB used Operating System Windows 10   My Question or Issue I'm trying t...

nocomply65

Gig Goer

709 Views

2 replies

0 likes

album artwork
networking
streaming
  • 709 Views
  • 2 replies
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Podcasts will stop playing randomly

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueWhenever I listen to podcasts using spotify it will randomly stop playing and give me a blue error message saying "Can't play the current song." The time it ta...

Visitor

Plan Premium Country United States Device Desktop Operating System Windows 10   My Question or Issue Whenever I listen to podcasts using spotify it will randomly stop playing and give ...

MamaHarrell

Visitor

2366 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify Starts even though its already been disabled in advanced options.

PlanPremiumCountryIrelandDeviceCustom BuildOperating SystemWindow 10 Pro N for Workstations 1909My Question or IssueI'm having an issue where no matter what I do Spotify starts when the computer starts. Love Spotify, just one of those things I cant l...

Newbie

Plan Premium Country Ireland Device Custom Build Operating System Window 10 Pro N for Workstations 1909 My Question or Issue I'm having an issue where no matter what I do Spotify starts when...

thomasabowden

Newbie

916 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify program showing as offline when connected to vpn

The Spotify program is showing as offline when connected to Nord vpn. Is there anyway to fix this because it is annoying to disconnect and reconnect to vpn every time?

Casual Listener

The Spotify program is showing as offline when connected to Nord vpn. Is there anyway to fix this because it is annoying to disconnect and reconnect to vpn every time?

Tortugayogi

Visitor

6648 Views

10 replies

2 likes

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  • 10 replies
  • 2 likes

Radio autoplay after a playlist is finished

Plan:PremiumDevice(iPhone 6S, Ipad mini, Desktop, Laptop)Operating System(iOS 10, Windows 10,etc .) My Question or IssueA setting was removed a while ago where i could stop music from playing on the radio after my playlist has finished why was it rem...

Visitor

Plan: Premium Device (iPhone 6S, Ipad mini, Desktop, Laptop) Operating System (iOS 10, Windows 10,etc .)   My Question or Issue A setting was removed a while ago where i could stop music...

715 Views

0 replies

1 likes

  • 715 Views
  • 0 replies
  • 1 likes

Superuser Contribution How can you change Email. When I click on edit profile, it is not editable.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Mario

Spotify Legend

1240 Views

2 replies

0 likes

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Local Files Lag

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueWhenever I put my local files my Spotify takes so long to load them in. Sometimes it just crashes. Yes, I have tried uninstalling and reinstalling Spotify. I tried delet...

Newbie

Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue Whenever I put my local files my Spotify takes so long to load them in. Sometimes it just cra...

902 Views

0 replies

0 likes

LocalFiles
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Embedded player not working

Plan PremiumFree/PremiumCountryCanadaDevice Operating SystemWindows 10 My Question or IssueI've embedded some tracks using Spotify player on my blog. They show up fine, but even if I am logged in to Spotify, it will only play a 30 second sample, then...

Visitor

Plan Premium Free/Premium Country Canada Device   Operating System Windows 10   My Question or Issue I've embedded some tracks using Spotify player on my blog.  They show u...

877 Views

0 replies

0 likes

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Superuser Contribution Spotify keeps skipping songs when i try to play it through monitors

PlanPremiumCountryUSDeviceDell Inspiron 15 5000Operating SystemWindows 10 My Question or IssueI got a new laptop recently and for a day everything was playing fine through my monitors. All of a sudden anytime I try to play spotify through my monitors...

Visitor

Plan Premium Country US Device Dell Inspiron 15 5000 Operating System Windows 10   My Question or Issue I got a new laptop recently and for a day everything was playing fine through my...

Xenia

Moderator

913 Views

1 replies

0 likes

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  • 1 replies
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Pausing ads

PlanFreeCountryUSA DeviceDesktop appOperating SystemWindows 10 My Question or IssueWhenever the New Seasons Market ad pops up, it pauses and won't play. I have to close Spotify and re-open it for play music again.

Casual Listener

Plan Free Country USA   Device Desktop app Operating System Windows 10   My Question or Issue Whenever the New Seasons Market ad pops up, it pauses and won't play. I have to clos...

860 Views

0 replies

0 likes

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Spotify Using Entire Internet Bandwidth

PlanPremiumCountryItalyDevicePCOperating SystemWindows 10 My Question or IssueRecently Spotify started using my entire download bandwidth to stream songs.The best way i can describe it is, instead of loading the song while it plays like it used to, i...

Newbie

Plan Premium Country Italy Device PC Operating System Windows 10   My Question or Issue Recently Spotify started using my entire download bandwidth to stream songs. The best way i can...

578 Views

0 replies

0 likes

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Superuser Contribution Spotify 64-bit version

PlanPremiumOperating SystemWindows 10 Hello, i know this has been here several times but what about making Spotify 64bit version? I think most of the windows machines are running 64 so why not make two versions and let the users choose more stable ve...

Casual Listener

Plan Premium Operating System Windows 10   Hello, i know this has been here several times but what about making Spotify 64bit version? I think most of the windows machines are running 64 so...

bradavon

Roadie

10872 Views

4 replies

14 likes

  • 10872 Views
  • 4 replies
  • 14 likes

Playback is jerky

PlanPremium (1.1.22.633.g1bab253a)CountryGermanyDevicePC, Core i5, 32 GB RAMOperating SystemWindows 7 My Question or IssuePlayback is jerky when other programs are running. The system is underutilized and has more than enough capacity.I do not have s...

Casual Listener

Plan Premium (1.1.22.633.g1bab253a) Country Germany Device PC, Core i5, 32 GB RAM Operating System Windows 7   My Question or Issue Playback is jerky when other programs are running. T...

Jessurch

Casual Listener

651 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify Connect

Hello, Currently I am at a college. I keep trying to listen to music over the WiFi, but it keeps connecting to other devices that are not mine that are connected to the same WiFi. This is very annoying. No nobody else is logged into my account. Yes, ...

Visitor

Hello, Currently I am at a college. I keep trying to listen to music over the WiFi, but it keeps connecting to other devices that are not mine that are connected to the same WiFi. This is very annoyi...

Xenia

Moderator

1040 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Bluetooth headphones break my spotify when connected to PC

So I'm using bluetooth headphones to listen to music while I'm on my windows 10 PC, but my spotify app is bugged out completely whenever I use my bluetooth headphones (which are connected via micro-usb). I can't skip songs, only the last listened son...

Visitor

So I'm using bluetooth headphones to listen to music while I'm on my windows 10 PC, but my spotify app is bugged out completely whenever I use my bluetooth headphones (which are connected via micro-u...

591 Views

0 replies

0 likes

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Solved!! How to have *all* songs from an artist?

PlanPremiumCountryGermanyDevicePCOperating SystemWin10 My Question or IssueHi, it's a dumb question and I really feel even dumber not finding the answer. How can I listen to *all* songs from one artist from *all* of his albums etc.? No "best of" or m...

Casual Listener

Plan Premium Country Germany Device PC Operating System Win10   My Question or Issue Hi,  it's a dumb question and I really feel even dumber not finding the answer. 😞   H...

OneByBoo

Roadie

631 Views

1 replies

0 likes

Search
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  • 1 replies
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Solved!! Spotify doesn't follow my playlist during playback

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 ProSo I recently got this issue on my PC. It works fine on my Mac and my iPhone, but when I play songs from my main playlist on PC, Spotify jumps to random Stevie Wonder songs (that I have ne...

Casual Listener

Plan Premium Country Sweden Device PC Operating System Windows 10 Pro So I recently got this issue on my PC. It works fine on my Mac and my iPhone, but when I play songs from my main playli...

Emilia_8

Community Legend

6521 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Playback pausing in Windows Store (UWP) App

PlanFreeCountryUnited StatesDeviceSurface Pro 3Operating SystemWindows 10 My Question or Issue Sometimes playback will "freeze" when or after ads are played. Pressing the Play/Pause button a few times will sometimes resume playback but when that does...

Gig Goer

Plan Free Country United States Device Surface Pro 3 Operating System Windows 10   My Question or Issue  Sometimes playback will "freeze" when or after ads are played. Pressing th...

Peter

Spotify Legend

786 Views

1 replies

0 likes

pausing
playback
uwp
Windows
Windows Store
  • 786 Views
  • 1 replies
  • 0 likes