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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2239 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

152809 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

141931 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11372 Views

1 replies

6 likes

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Bug(?) in Windows desktop app - can't find album

Windows 10 - Spotify Premium. I started to get a problem yesterday (not experienced previously) where if I click on an album link from a track in a playlist, or if I do general search and click on albums returned by the search I get the following mes...

Roadie

Windows 10 - Spotify Premium.   I started to get a problem yesterday (not experienced previously) where if I click on an album link from a track in a playlist, or if I do general search and cl...

MoonBears123

Newbie

1197 Views

2 replies

1 likes

label
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Superuser Contribution Next/Previous song navigation is incredibly slow.

Skipping around in tracks in a playlist takes forever for me, to a point where I've given up completely with the desktop app. It's pure insanity how long I have to wait to like skip 3 tracks forward, around 20 seconds between stopping clicking until ...

Casual Listener

Skipping around in tracks in a playlist takes forever for me, to a point where I've given up completely with the desktop app. It's pure insanity how long I have to wait to like skip 3 tracks forward,...

TGYD

Casual Listener

794 Views

2 replies

0 likes

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Superuser Contribution Download spotify songs on Windows PC via garmin express to may garmin 6xPro

Windows 10 My Question or IssueSpotify plays beautifully on my PC and have downloaded my favourite music to my PC. I have found the special music directory for my downloaded music in my PC .....\local\spotify\storage. But am unable to down load these...

Casual Listener

 Windows 10   My Question or Issue Spotify plays beautifully on my PC and have downloaded my favourite music to my PC. I have found the special music directory for my downloaded music in...

Xenia

Moderator

3117 Views

3 replies

0 likes

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Desktop App Domain Needed for Whitelist

PlanPremiumCountryUSADeviceDell Latitude 7400 2 in 1Operating SystemWindows 10 My Question or IssueGetting an error that our internet is blocking Spotify (error code 55). I'm looking for the domain that I would need to provide to have IT whitelist in...

Visitor

Plan Premium Country USA Device Dell Latitude 7400 2 in 1 Operating System Windows 10   My Question or Issue Getting an error that our internet is blocking Spotify (error code 55). I'm...

interrupt21h

Music Fan

8404 Views

1 replies

0 likes

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Static mid song during playlist

PlanFree/PremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueDidn't know if other where having the same problem, but while I am listening to music mid song, static will just start blaring through the speakers. I'm on a Window...

Newbie

Plan Free/Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue Didn't know if other where having the same problem, but while I am listening to music mi...

Sebasty

Community Legend

564 Views

1 replies

0 likes

  • 564 Views
  • 1 replies
  • 0 likes

Spotify Connect No Longer Works

PlanPremiumCountryUSADevicePC, Samsung Galaxy S9Operating SystemAndroid Pie, Windows 10 My Question or IssueIn late December, Spotify connect stopped working between my desktop and phone; I would have the program open in both devices but Spotify conn...

Casual Listener

  Plan Premium Country USA Device PC, Samsung Galaxy S9 Operating System Android Pie, Windows 10   My Question or Issue In late December, Spotify connect stopped working between ...

OneByBoo

Roadie

899 Views

1 replies

0 likes

Troubleshooting
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Solved!! Unable to change profile my picture

PlanPremiumCountryItalyDeviceDesktopOperating SystemWindows 10 My Question or IssueI've tried to change my profile picture using the Spotify desktop app, the "change" button did appear and I uploaded a picture normally but then I checked again my pro...

Casual Listener

Plan Premium Country Italy Device Desktop Operating System Windows 10   My Question or Issue I've tried to change my profile picture using the Spotify desktop app, the "change" button ...

MahmoudMa

Casual Listener

888 Views

2 replies

0 likes

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Local Files

PlanPremiumCountryUnited KingdomDeviceHuawei P20 Pro CLT-L09Operating SystemAndroid 9 My Question or IssueSo essentially, I have tried to get local files on my phone. It used to work perfectly fine, around 400 songs, they all imported and I could add...

Visitor

Plan Premium Country United Kingdom Device Huawei P20 Pro CLT-L09 Operating System Android 9   My Question or Issue So essentially, I have tried to get local files on my phone. It used...

537 Views

0 replies

0 likes

local files sync mobile phone
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Playlist Desynchronization

PlanPremiumCountryNetherlandsDeviceDesktop PC // Macbook Pro, Samsung Galaxy A70Operating SystemWindows 10 My Question or IssueMy playlist, which is currently about 1500 songs long, is desynched. This is only on my desktop PC. It's only 1 song behind...

Casual Listener

Plan Premium Country Netherlands Device Desktop PC // Macbook Pro, Samsung Galaxy A70 Operating System Windows 10   My Question or Issue My playlist, which is currently about 1500 song...

716 Views

0 replies

0 likes

Playlist Stats
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Spotify will not play on desktop computer

PlanPremiumCountryUSDeviceDell PCOperating SystemWindows 10 My Question or IssueI am unable to play music in the spotify app or the web player. It works fine on my android phone. I press play and nothing happens. I have tried restarting with the same...

Newbie

  Plan Premium Country US Device Dell PC Operating System Windows 10   My Question or Issue I am unable to play music in the spotify app or the web player. It works fine on my an...

OneByBoo

Roadie

592 Views

1 replies

0 likes

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Solved!! Spotify can't play this right now. If you have the file on your computer you can import it.

PlanPremiumCountryBelgium DeviceHP PavilionOperating SystemWindows 10 My Question or IssueMy Spotify all of the sudden refuses to play anything. it doesn't play any song, podcasts, downloaded songs, local files, nothing. It cycles through a few songs...

Casual Listener

Plan Premium Country Belgium   Device HP Pavilion Operating System Windows 10   My Question or Issue My Spotify all of the sudden refuses to play anything. it doesn't play any so...

rocktailer

Casual Listener

1888 Views

6 replies

0 likes

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Solved!!Superuser Contribution I can’t open spotify app on windows 10

Operating SystemWindows 10 My Question or IssueI can’t open spotify app, i tried uninstall and reinstall but it still doesn’t work . Sorry for my bad english.

Casual Listener

Operating System Windows 10   My Question or Issue I can’t open spotify app, i tried uninstall and reinstall but it still doesn’t work . Sorry for my bad english.

Mario

Spotify Legend

3135 Views

3 replies

0 likes

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Superuser Contribution Available Devices "names"

PlanPremiumCountryUKDeviceAll devicesOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify used to show the names of the Available devices now it just shoes a string of numbers for devices that aren't PCs ie Amazon Echo ...

Gig Goer

Plan Premium Country UK Device All devices Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify used to show the names of the Available devices ...

Eni

Moderator

3783 Views

9 replies

1 likes

available devices
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Superuser Contribution Spotify App Freezes My PC

PlanPremiumDeviceAsusOperating SystemWindows 10 Everytime I use the Spotify app (Not the Web Player) it will freeze at random intervals. First, the app will stop functioning and I can't do anything but it still plays music. Then my cursor freezes and...

Casual Listener

Plan Premium Device Asus Operating System Windows 10   Everytime I use the Spotify app (Not the Web Player) it will freeze at random intervals. First, the app will stop functioning and I ...

Xenia

Moderator

1438 Views

3 replies

0 likes

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Superuser Contribution Spotify Offline

Plan PremiumCountryAustraliaDevice(Google Pixel 3a) My Question or IssueI am unable to play Spotify when Im not connected to the wifi. Im on a paid plan, and I've checked offline isn't ticked in settings.I've cleared the cache, turned my phone on and...

Casual Listener

Plan  Premium Country Australia Device (Google Pixel 3a)   My Question or Issue I am unable to play Spotify when Im not connected to the wifi.   Im on a paid plan, and I've c...

Peter

Spotify Legend

1153 Views

3 replies

0 likes

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Spotify Error

PlanFreeCountryU.S.DevicePCOperating SystemWindows 10My Question or IssueCertain Songs in the playlist I want to listen to says "Spotify can't play this right now. If you have the file on your computer you can import it." I tried googling for an expl...

Casual Listener

Plan Free Country U.S. Device PC Operating System Windows 10 My Question or Issue Certain Songs in the playlist I want to listen to says "Spotify can't play this right now. If you have the f...

Loxer

Community Legend

820 Views

3 replies

0 likes

  • 820 Views
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Superuser Contribution Podcast Won't Play

PlanFreeCountryUSADeviceMultipleOperating SystemMultiple My Question or IssueA podcast I have been listening to for months, Behind the Bastards, suddenly won't play on any device. I've tried both the web player and app on two different Windows 10 com...

Casual Listener

  Plan Free Country USA Device Multiple Operating System Multiple   My Question or Issue A podcast I have been listening to for months, Behind the Bastards, suddenly won't play...

prmorrone

Casual Listener

62124 Views

66 replies

13 likes

podcast
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  • 13 likes

Playback skipping

PlanPremiumCountryUSADeviceSurface Pro 3Operating SystemWin 10 Pro My Question or IssuePlayback skips anytime the processor does anything slightly more intense than typing, e.g. opening a program or browser, clicking a link, opening a file, etc. Is t...

Casual Listener

Plan Premium Country USA Device Surface Pro 3 Operating System Win 10 Pro   My Question or Issue Playback skips anytime the processor does anything slightly more intense than typing, e...

piercewi

Casual Listener

584 Views

2 replies

1 likes

  • 584 Views
  • 2 replies
  • 1 likes

Problem - spotify "shuts down" on sound system but not on laptop.

I need help with the following situation: I attach my laptop (playing spotify) to my sound system.The sound comes out beautifully.THEN, after about 10 minutes, the sound system no longer plays spotify.Spotify continues to play on the laptop, but oh s...

Casual Listener

I need help with the following situation:  I attach my laptop (playing spotify) to my sound system. The sound comes out beautifully. THEN, after about 10 minutes, the sound system no longer p...

Sebasty

Community Legend

678 Views

3 replies

0 likes

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Pause/Resume not working

Im having a problem using the multimedia keys with spotify. The pause/resume button isnt working but I can skip songs by using multimedia keys on either my keyboard or my mouse. I already tried to fix the chrome issue others were experiencing but it ...

Visitor

Im having a problem using the multimedia keys with spotify. The pause/resume button isnt working but I can skip songs by using multimedia keys on either my keyboard or my mouse. I already tried to fi...

Loxer

Community Legend

1356 Views

1 replies

0 likes

  • 1356 Views
  • 1 replies
  • 0 likes